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February 2024 by Marjorie B.
The pool is consistently cloudy, low on water, and I truly believe the filtering system is broken. After bringing the issue up multiple times to management, there is no change in water clarity. We get the same excuse of "backwash." The bathrooms are constantly filthy. Towels everywhere, garbage's full with diapers, and toilets not flushed. This is where I blame parents as well as the facility for lack of cleanliness. Xperience Fitness was 100% better for the price. I'm just waiting for my year to be up to cancel my membership. Elite Brookfield is not worth the money.
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October 2023 by Andrew Hetrick
I tried to cancel my membership several months ago but no one would answer the phone or respond to my messages. Eventually I cancelled the credit card I had on file due to continued the continued payments. I was informed a month or two later that I would be taken to collections. I tried numerous times to reach out to the general manager Andrea but she refused to get back to me. I asked several other managers who were unable to resolve my billing dispute to have her call me. I ended up paying for the back payments and getting the cancellation finalized. What is most upsetting is the fact that after spending $150/month for 4 years the general manager thinks her time is too important to talk to customers. To hell with this place.
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September 2023 by CM W
Instructors are all wonderful! They get 5 stars but ..... no air circulation in the small rooms. The fans they have are too small,- house fans ceilings are low so no ceiling fans, you are so uncomfortable that is is hard to work out to your full potential.Simple solution is industrial floor fans to circulate air thruout each room.
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September 2023 by Pam E
It' s not possible to pick a favorite class, there are so many awesome classes and instructors!Jill Jelinski's Cardio Blast - delightful instructor and great work out!Adrienne Schoemann's Kickboxing - A must try class, Adrienne is great at demonstrating moves! Her positive energy keeps you smiling all day!Deb Klimko Cardio Interval - Deb is a high energy instructor who keeps you moving and keeps it fun!Cara Pliskie - hats off to Cara, very motivational instructor with many great classes like Butts & Guts, Strength Circuit, and Spin Express. Cara is very innovative with different moves in her classes, and always encourages us to do better/more.A zillion thanks to all these instructors for all their efforts to make us more fit, and have an enjoyable experience!
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August 2023 by Kate Gintoft
We love their summer camp (scamp)! Lots of outdoor play time, sports and field trips… a great way to be a kid. We also really appreciate the swimming daily and swim lessons. My son has improved so much. Thanks for offering this, Elite!
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August 2023 by Shira Gui
I’ve been here for tennis lessons for over 2 years and used to play at the WAC in Hartland. I’ve found the coaches here to be much more experienced and well-trained. They have a very strict guideline of cancelling tennis lessons though and will charge you full price if you don’t cancel far enough in advance for whatever reason.
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July 2023 by Mary Anderson
It's fun, they get to do different activities that they wouldn't normally get to do at home,it's a great way to make friends and if you want your children out of the house for the summer,SCAMP is the perfect camp to go to. My 11 year old is in it and she loves it.
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July 2023 by Theresa Lee
I would like to know what you do with the old balls? I belong to a group of dog owners and running for balls is the dogs favorite thing..let me know if I could pick some up sometime.We Would be appreciative
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June 2023 by Jamie Perez
Facilities are nice, but do not sign up if you are a parent hoping to work out in the evenings. I have never been able to reserve for my children to attend childcare (I wish I could do a Zumba or spinning class) because they are always at capacity and the baby reservations are not available after 2pm. I have heard that the childcare ratio is 1:8 but I have seen over 15 kids in there with one adult, especially if their parents work at the gym. Fun place to swim in the summer but the baby pool is ice cold!
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May 2023 by Hitesh Rijhwani
Awesome club for overall fitness and learning tennis. There is always something to look forward to at Elite.Tennis:Mike Sharp, John Klein and Maddy Stone are amazing instructors and I enjoyed learning and playing tennis with them.Fitness:I really enjoyed butts & guts and spin classes by Cara Pliskie. Highly recommend it.
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May 2023 by Kevin Keuper
When there is a billing issue, especially when they over charge, not only will you not receive your credit, the won't answer the phone and won't respond to emails.This behavior would seem to indicate they are having financial difficulties.
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April 2023 by nibble ninetyone
Excellent gym. Love they provide towels for working out and showering. Shampoo conditioner blow dryers lotion qtips deodorant hair spray. I don’t use it all but if I forget and item it’s great to have! Many play tennis so the equipment is always free and they have great new ones. Classes are many. Only improvement would be to have the water lounger/massagers be free since other less expensive gyms provide them for free
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April 2023 by Yulia Romalis
Warning bunch of deceitful scammers charging for service you do not use! I was charged upwards of $500 for NOT using a free childcare service with prior knowledge or explanation (NOT IN THE CONTRACT). Every time my kids could not come to for the free childcare service we were being charged per child for not showing up. Many times they could not provide the childcare service because the teenager didn't show up for work but when we could not come we were charged. Also they have an 8 children to one adult ratio and that one person cannot effectively manage all those kids. My kids were soiled so many times because that one person cannot change diapers while watching the other children safely.
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April 2023 by Frank V
In 1947 a youth of remarkable beauty was born in Thal, Austria akin to an Adonis his name was Arnold Schwarzenegger. He immigrated from his war torne country to America in 1968. He filmed the worst D movie ever put to celiuode; Hercules In New York City. Arnold then began Pumping Iron and successfully became a 7 time Mr. Olympian. Shortly after he married into the Kennedy family and became the 38th Governor of California. I will not achieve any of those goals with the stress of high monthly membership fees, lack of really great free weights and nautilus equipment.I won't be back
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March 2023 by Soe C
Call them Dec, Jan 31 and Feb 4 to cancel my membership but was told different info for every single one.. all those call but never once inform about their cancellation request form till I email someone. Front desk are absolutely awful, very clueless and rude.
