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March 2024 by Kurt Singer
We came down for the weekend with the family for 2 nights. We came into our room. I had to leave on business for the first night. My wife had called me shortly after I left and had said there was hair all over the floor a used bar of soap in the bathtub with hair on it and a used q tip on the floor by the toilet and a open package from a contact lense as well. Not to mention our fridge wasn't cooling. I had spoke with the front desk the next morning and they said they would take care of it when we left to go exploring for the day. When we had returned around dinner time the fridge still did not cool, the bar of soap was still sitting in the bathtub along with the used q tip and contact package on the floor. Also still hair everywhere. Was not handled like we were told it would be. Then to top it off we enjoyed the selection at breakfast time but after breakfast Sunday morning my wife and 2 kids came home, we all got sick with food poisoning from the eggs which we all ate in the morning and we finally recovered after 2 days of rest. This was our first time staying here and my parents had stayed here many times when I was young. Not the experience we were hoping to have on a getaway weekend with our kids. I hope there cleanliness improves and things get handled better like we were told they would be and didn't. Also I would hope they do a better job watching food temperatures so as not to have others get sick from food poisoning.Good luck to anyone with your stay at this location.
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March 2024 by Nick F
Great place to stay! The front desk was so helpful, especially Joy. Joy is very observant, pleasant and upbeat! He made sure that every time I stay that everything is high quality and kept above standard. I definitely would recommend staying here!
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March 2024 by Juan De Jesus
Clean rooms great service, thank you Connie and Sydney for your help.Walkability: Near by restaurants
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March 2024 by Jose Villegas
I had a great stay, the rooms could be a little bit more clean. Attention to detail would be a plus. Other than that everyone was very attentive and helpful. It's in good to great proximity to everything.
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March 2024 by Karl Niedermann
I was only at Embassy Suites for continuing education, however it is a very nice facility clean, modern, with a very friendly and helpful staff. Also the meeting rooms were well ventilated and never got stuffy that I noticed.
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March 2024 by Lisa B
I didn’t stay this is about customer service. My sister who along with our father are the caregivers for our handicapped mother. Our father was admitted to the hospital with a serious health issue and my sister had to cancel her trip for this weekend. Embassy agreed to cancel her non refundable reservation. Definitely restored our faith in humanity! Thank you!
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February 2024 by Troy French
Very clean, great atmosphere, they offer a lot of little things, their breakfast is great.
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February 2024 by Free
Hotel looks nice inside. BUT Our bathroom was not very clean. The sink had dried on white toothpaste and 2 hair in the sink. The toothpaste we use is green. I went to take a shower and the shampoo bottle was empty. I had to have my spouse find my small bottle of shampoo to use. When we moved the shower curtain there was also hair in the tub that did not seem to be cleaned. We asked for shampoo after we both took showers and to have the sink cleaned and they replaced the shampoo bottle but did not open it. We both tried to open it and could not. The shower curtain had 2 holes in it. The pool had been closed and opened while we were there and it was extremely cold and not comfortable. And there is not hot tub. Towels in the room were never replaced and we were there 3 days. We ordered a rail Old Fashioned at the bar one night and it was 13.00, I can buy an entire bottle for that! We will not return. The glasses in the room stuck to the tray, were they cleaned? If they can not clean the bathroom sink how can you be sure the room is properly cleaned?
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February 2024 by Ryan Simons
Great option for the busy travelerNearby activities: Numerous activities nearby
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February 2024 by Michael Heffling
Stayed there many times over the years. Breakfast has taken a huge slide for the worse in quality and service. Almost considered going elsewhere to buy breakfast. Perhaps that's the idea? Didn't get to cocktail hourFront desk and housekeeping are really friendly caring and efficient. Obvious renovation and hotel looks improved
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January 2024 by Roger Terhune
Well worth the price. Great suites.
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January 2024 by virginia herr
Staff were
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January 2024 by C K
Best hotel wonderful staff and had lots of funFood & drinks: Great food and cocktails. Matthew was the best bartender ever!!
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January 2024 by Ana Apolinar
We stayed a night for our kids to use the pool, which was super cold my smallest couldn’t even get in. No hot tub. We ordered food from their “restaurant” & it was very disappointing. Breakfast buffet & evening reception is always a plus from Embassy’s but this specific locations morning breakfast wasn't the best. Messy buffet area, nobody cleaning after it.. for it to at least look presentable, & a crowded buffet area. Rooms were okay & somewhat clean, overall don’t think we will visit again.
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January 2024 by Brad Green
restaurant very expensive and slow. rooms need upgrades. no smart TV. no usb ports.breakfast was very good
