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July 2023 by Kirsten H
Bethany was very friendly and fast getting us all set with our rental. Thank you ?
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April 2023 by Scott H
I really this branch and specifically Bethany! My truck was stolen so it was an already stressful situation. In addition to being very polite and professional, the staff went above and beyond to get me a comparable vehicle and take good care of me. I really appreciate you guys, thank you ?
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November 2022 by Kevin Brown
I rented a vehicle and had to return it because it had a shake in the front when going 65 miles an hour or faster. Enterprise swapped the vehicle that was nice and I had no issues with it. I sense have been trying to get ahold of enterprise and have been put on old everyday for 4 days straight for 1/2 hour. I have tried multiple options to get through to people on their prompting menu with no luck. It has been a very frustrating experience have called all the rental agencies with no issues whatsoever
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October 2022 by Venkatesh Rajakrishnan
Their service is incredible. Abbie & Location manager provided great customer service and were very patient answering the questions.
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October 2022 by Sharise Black
Abby is amazing and so kind! Great experience here!
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August 2022 by Chitara Ellis
From my experience survey:Katy went above and beyond to provide excellent customer service. She explained information clearly and was extremely professional, quick, and kind. She called us a couple of days before to ensure we were prepared, made sure a car was available for us to rent despite limited availability, cleaned the car rental quickly and efficiently, and was very knowledgeable about rental policies and car functions. This was my first time using Enterprise, and I will continue to be an Enterprise customer specifically because of her. Thanks again Katy!
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August 2022 by Aubrey Prosen
Customer service is their top priority. When I had an issue with my comfort level in a vehicle that I rented, Katie and Natalie jumped right in and found me a car I was more comfortable with. They made me feel special and even called and left me a message a day later asking how my rental was going. I will continue to do all my car rentals at this location for the service alone. Thank you Ladies!
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August 2022 by Lisa LaBute
I was quoted one price, made the reservation, and it was more than doubled when my son went to pick it up. Despite being a mileage plus member I was treated poorly. I would not recommend this particular facility to anyone. No effort was made to better the situation.
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August 2021 by Humbled_ I_AM
After being disappointed & turnt away by Mayfair location, this one stepped up & SAVED THE DAY!! This young lady *Naccine* I think that’s the spelling was AMAZING!!! She went above and beyond to ensure my bougie husband was 1000% satisfied lol!!! She was super friendly, very professional & Got him in and out and had everything prepared and ready for him upon his arrival!! THANK YOU FOR ALL YOUR HELP!!! I WILL BE SENDING CORPORATE A REVIEW AS WELL!!! A+++++ customer service and satisfaction!!!
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March 2021 by Just Diddy
I can see why some places are not affiliated with Enterprise that use to offer discounts. They can't even ensure that you will receive the vehicle in the category that you reserved the vehicle for. I specifically wanted a full size SUV and I stated that I did not want a Nissan Armada because I'm tall and there is practically no leg space and no cargo space and the inside is small and I wanted to ensure the vehicle had captain chairs and not a bench seat for the second row seating so that I could reach my children. Although they could not guarantee the captain chairs, they did say that I would recieve either a Tahoe or Expedition which I was okay with because I know their roomy. I called several times before my reservation date to see if they would know in advance what I was getting and they stated again I would recieve a Tahoe or Expedition and was told to call the night before to see what they would have. I called the night before and they still did not know what vehicle I would have and told me to call in the morning. I called on the morning of my reservation date and found out that not only would I not receive a Tahoe or Expedition but, they gave me what they considered an upgrade which was the Infiniti QX80 which was basically a fancy Nissan Armada. I was stuck with it because there were no other full size SUV's available for the day. This Infiniti was the most raggedy, dented, scratched, paint peeling SUV I ever rented. It was actually embarrassing to drive because of the scratches and dents. The seats were filthy with what ever sticky-ness on them and dirt/grim in the perforated holes in the seats, the vehicle smelled bad like dogs or something, I had no leg space for a 15hr drive! There were captain chairs but, had a huge stupid center console which made it pointless and the cargo space was the size of a duffle bag. The worst rental ever! I called when the rental was over and spoke with a gentleman and although he apologized for the inconvenience, I was told a manager would call me about the issues. I'm still waiting on the call. This is the second time I have rented from this enterprise and had issues with the rental. They shouldn't be renting vehicles if they can't even ensure you will recieve the vehicle in the category you specifically rented for and they need a body shop and detailing services to be on hand because this rental was not the business.
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November 2020 by Stacie Ramos
PLEASE READ-The reason for my one star is 100% a one star experience. The reason for my business at this location or to get a rental was because my car needed service. Therefore, I had to drop my car at the dealership. Because my car would be a little longer of a job then expected, the dealership was able to give me a rental car for free.NOW Starts the Enterprise experience!!! Due to my dealership allowing me a rental they notified Enterprise of my arrival. Therefore, Enterprise had enough time to have a vehicle ready for me and a have everything taken care of. When arriving at Enterprise, I go into the building to the desk to check in. A gentleman there asked my name and tells me to walk back outside. He would have everything ready for me out there. At this point, I was not greeted no customer service not even how are you or have a great day was given. After a few minutes of waiting outside the gentleman then comes outside walks me to the vehicle walks me around the vehicle. To make sure it is perfect and up to perfection. Gentlemen goes into the vehicle while I'm outside checks the gas mileage and makes sure everything is good. As we are both wearing masks, I was not surprise that he did not smell the smell I was about to smell. I sign a couple papers WE go over blah blah. He hands me the keys and I go about my day. I open the door and the smell hits me strong.. Of marijuana. Now, I was in a rush to be at work a little quickly as I didn't expect to even have serviced on on my car. So I roll down the window I take it as it is and I go about my day. I didn't have time. I had three days with the vehicle. I drove to work, to daycare and I drove home. Repeat. Everytime getting into that vehicle the smell was so strong but Thank God it was Sunny outside where I could roll down the window and I took it as it was I didn't wanna pull a "Karen". NOW this is when the story gets interesting ... Due to driving around all destinations about 15 or 20 minutes apart freeway involved.. I was driving with the smell. I drove from work to daycare picked up my son as he was super excited to see me he scratched my neck. I put him in the car seat go to the driver side opened the door sit down and pull the mirror to check out my neck from the scratch mark. What a surprise, a bag of marijuana hanging down greets me. I now know where the smell was coming from!!! So, as I was driving around the whole time.... I pretty much had drugs in the vehicle they "Inspected". With my son a one year... Now I'm heated.I called enterprise spoke to a agent, I stayed professionally and politely I gave him my information let him looked my name up and afterwards said my complaint. He jots it down puts it in my notes and tells me a "Manager" would call me that evening or the next day. Well today's the next day and I still have not received a call from that "Manager".Still waiting.... Now, I decided for my trouble that was given to me... I know things happen but when your Website States that you are cleaning the vehicle's and sanitizing them due to Covid-19 that didn't seem very clean!!!!As for the Gas probably $20 or so. I'm not paying that... I gave your car back in perfect condition as it was you given to me without the marijuana... You're welcome! You can also reimbursed me my $78 for the insurance that I paid as I didn't do any damage. I would like a call from that "manager" to apologize to me while your refunding my credit card. I had no problem with the service that I got even though it definitely needed some improvement. With the name of Enterprise you would expect to get quality and cleansingless. I know, I did not pay for the car as my dealership did. But I am unhappy with that service experience. When I had drugs the whole time which is legal in the state of Wisconsin. I definitely, will make sure that everyone knows the story because that is just damn right on unacceptable. I would say to the people if you don't like a smell just return or if y
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March 2020 by Brad Van De Hey
Forgot something in the back of the car when i returned it. Called the next day and asked if they found it. They said they would call me back and they never called back...
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February 2020 by Dj Waffenschmidt
Alex Rocks....So does the entire store. I had a car accident and my insurance company sent me to them...15 mins later I had a 2020 Nissan Rouge and DID NOT want to return it. Alex made it super easy to grab the car and go back to work. I returned it 2 weeks later and THAT was easier than I could imagine. Left my garage door opener and grabbed it the next morning. Thank YOU very much!!!!!
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December 2019 by GEORGE F PUMPHREY JR
Professional and pleasant staff. Had to wait until the next day but when we arrived everything went well.
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December 2019 by Justice Bowers
Everyone was extremely nice and helpful! My process of getting a rental car went so smooth thank you thank you!!!!
