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February 2024 by Stephanie Morgan
I had a personal schedule change and came in early for an oil change without making them aware. I was going to just wait until my scheduled appt, but Bryan and the guys were great and took care of me right away even though I was outside my scheduled appointment time. They are extremely accommodating and professional and I reccommend this Brookfield Firestone to ALL of my family and friends. Keep up the amazing work and customer service!!
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February 2024 by Nasser Segarra
The people are very nice and so professional thank you ! I really recommend this place
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February 2024 by Allie Gerschke
I always have a positive experience with my oil changes here- they run on time, are efficient, and the staff is friendly, respectful and happy to help
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February 2024 by theodore johnson
Firestone provided with professional help to me about my vehicle, even took the time to monitor the health of my vehicle and fix my tail light at no extra expense to me, very friendly and presented me with vehicle professional knowledge.
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February 2024 by Jamie Marquardt
The staff at this Firestone location are outstanding. They're approachable, understanding, thorough, and never try to sell me something I don't need. I will forever go out of my way to visit Firestone in Brookfield. THANK YOU!
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February 2024 by John McGill
On entering I was Very well treated! Ronnie (or Donnie) was friendly, knowledgeable and helpful. All you could hope for
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February 2024 by Angela Urmanski
Ron Scheucher help me with my vehicle urgently before we were traveling for the weekend Excellent service!! Would definitely come back in the future and would recommend to friends
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February 2024 by Jack Pickett
very helpful and knowledgeable helped me understand helped me saving money was a tough situation and Firestone made it easierthanks, guys
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December 2023 by Christine Mann
Thank you to John and Brian for exemplary service. Last winter, I got the passenger's side tire pressure gauges replaced at another store. They weren't properly programmed, and I experienced a very bad customer service fail at that other location. Brian saw to it that they were programmed and working even though it wasn't their location's work or responsibility. When the driver's side gauges failed recently, I went back to the Brookfield location. The aftermarket gauges didn't initially work, and John worked through the problem to get it resolved for me. I couldn't ask for better service and attention.
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December 2023 by Robert Smith
Will have to wait 2 days for an appointment to get an oil change. Used to be able to walk in here and get it done same day. Might have to wait an hour or two at best. For fleet vehicles we need more flexibility on when and where we can take our vehicles to get a quick oil change. This is not the place anymore. If you have fleet vehicles I would recommend taking them elsewhere, at least for the time being. Used to be a loyal customer here , but simply can’t afford it to be anymore.
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October 2023 by Katie Robertson
Excellent customer service. I don't know much about cars, and the people at this location always make sure to explain everything thoroughly and respectfully so I know what they're doing and why. They're polite and friendly, and I know I can trust them and their recommendations.
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September 2023 by Bryson L
Been here 3 times now, each time for a different service. They did great work in a timely manner, each time with great customer service and knowledge about the products and services they provided.
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September 2023 by Mereell T.
I bought 4 tires. They have a great service.Bob helped me. He's amazing.
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August 2023 by James W.
I never go to firestone I found out years ago how they're service is especially this location.
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August 2023 by hossein ghanbari
The best experience ever in any service location. Wow! So friendly, kind, professional and caring. Everyone there was so nice, specially the experienced senior technicians. Definitely recommend it.