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November 2023 by Mary Anderson
Great selection. We are building a new home and had to pick out tile and flooring. Shantel Vasquez was a big help, very knowledgeable. If you go to Floor & Decor, ask for Shante, you won't be disappointed.
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November 2023 by Lauren Seubert
Highly recommend working with Shante, a phenomenal designer at the Brookfield location. She was beyond knowledgeable, helpful and accommodating. She worked with our contractor out of state to make everything in the order run smoothly. The entire process start to finish was enjoyable thanks to Shante. I definitely plan to use her services in the future. 5 stars!!
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November 2023 by Elizabeth Timm
Such a great experience! All of the employees are super helpful and David in flooring was so kind and very attentive ! I would recommend ? this place hands down !
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October 2023 by Jason G.
I was at the location in Brookfield today and went to the pro desk to ask some questions. I spoke to a employee and his name was Walter Pouchert. I can't say enough about how helpful and accommodating he was. He knew all about the products and tools related to my tile project . He went above and beyond to help me which is not always the case it seems now a days. Highly recommend if u need tile or help with your projects stop there and ask for Walter
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September 2023 by Monica Dassow
Awesome place. Good selection and great prices. If your remodel gets pushed out due to delay on a component and you are getting close to the 90 days for returning extra tiles, you can call them and they will update your purchase date so you can get 90 more days return window.
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August 2023 by John P. Malaney
Your customer service is excellent, especially employee Scott Mavle. He has taken care of me several times, and besides being helpful and courteous, he makes me feel like I'm a friend of his! He's cordial and friendly, and even insisted on coming out to my car and helping me load my purchases. He comes across as not only taking pride in his work, but liking it. I offered him a tip but he politely declined, telling me to give it to someone who really needs it. He's a keeper :).
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August 2023 by Matt Werner
The tile selection is great, but the LVP is cheap. Being in the flooring industry and installing a variety of manufacturers, the Floor and Decor stuff I've installed is flimsy and doesn't go together well. It also scuffs pretty easy. It's cheaper priced than other retailers, but I'd recommend buying product from a quality retailer. I was expecting customer service to be similar to your typical box store, but most employees I've dealt with at this location are nice.
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August 2023 by Tim Garcia-Brown
Wide selection of flooring and tile. Awesome part is you can bring back any unused product. We bout tile for two new bathrooms and a kitchen and we were very pleased X
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August 2023 by Sharon D.
They were very nice and helpful. However we decided on a subway tile but the display of the wall is tiles in no way color matched what was in the boxes. So we are still looking....
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July 2023 by Daniela G
I don’t remember the name of the sales associate that helped me and my husband.We had a great experience, we left with the tile for our kitchen floor and our counter tops too.
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June 2023 by Marleana Calverley
I visited the store a few days ago and let me start by saying I was not only greeted at the door right away, but with the biggest smile!!! I knew right away this was going to be a great experience...I had no idea what I was looking for but Esther went the extra mile and gave me so much knowledge on the different floor products and what best suits my house!!! I can tell she takes pride in her job, and she is a great asset to the company!!! I'm so appreciative of her service, I will only deal with her when I come back!!! Anyone looking for an expert, Esther is the one!!!
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May 2023 by Ush f
Just giving props when they are due. 1 word to describe employee Sebastian is that he is awesome. He is definitely a great asset to the store. Thank you Sebastian for all your help and patience with me. This store got my business.
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May 2023 by Mike R
This place is tile overload! There are so many options to choose from. If you can't find something you like here it probably doesn't exist. I have been shopping here for years and every employee I've dealt with has always been super helpful and curtious.
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April 2023 by Nathan Poulakos
This is now my second bad experience at floor and decor. I ordered a tile leveling kit and low and behold, open the box and it's missing the clamping tool. Call them and they say you can bring it in and exchange it. Now I have to stop what I'm doing and run there to pick up the replacement. But no big deal to them, right... it's not like they are in the middle of tiling a floor and have to lose their momentum for the day. Where is the quality Control? No apology for the the inconvenience. I'm thinking no more business with floor and decor.
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April 2023 by Charlie Goersch
This is a great location for all your flooring and tile needs. We drove 75 minutes for a product I would have had to order even from my local F&D. I love this store and their entire staff.
