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November 2023 by B M
lady at the front was rude af
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October 2023 by Maria B
lady at the front was rude af
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August 2023 by Kim Grossmann
Trendy styles for high school age on up at an affordable price point, the quality is for a season. The store is well kept, excellent sales, helpful staff.
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August 2023 by lauren schulgen
Returned a bridal gift the same day I bought it due to someone else in the bridal party having already bought it. Was accused of stealing something out of it from the manager. Never even opened the gift nor left the mall yet before returning. No sign of opening on the gift either yet kept getting accused. Manager was very rude not good with people would not recommend spending your money here.
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August 2023 by Michelle Cheesbrough
Nice staff, great selection.
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May 2023 by Deana Rodney
Such cute clothes, jewelery & little gifts! Staff so nice I FILLED OUT A JOB APPLICATION!
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December 2022 by Marisela Flores
2 of the sweetest girls working today. So helpful and kind, I’d give 10 stars if I could!!
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October 2022 by Sherry Drinkwine-Letteney
They used to have so many unusual things. It just seems to be meh.
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July 2022 by Ashlee Simons
It feels as though there is not much of a selection. We need to get our basic clothing somewhere, but not at these prices. It also made me feel weird that plus size starts at 14 and that corner of the store was even more limited in options.
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May 2022 by Sandi Kirchen
The sales associate was so friendly and helpful! Great experience
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January 2022 by Isabella P.
I love Francesca's but I was incredibly disappointed when I went to this location. I was not greeted, and after walking around the store for over 10 minutes I was still basically ignored, while the staff were behind the counter. While obliviously standing behind the counter, one employee basically yelled at her elder coworker about the hours she didn't want to work in the coming weeks. In my opinion, as someone who has a good amount of experience in customer service, discussions like the one I heard should not even be had during open hours, let alone in front of several customers, and at the unnecessary volume that it was. Overall I was pretty upset because I've always loved and had great experiences at Francesca's, but the Brookfield location was surprisingly displeased and unfortunately will not be returning.
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January 2022 by Serene Luedke
I forgot to ask her name but I came in on Memorial Day looking for an outfit for my interview and the woman working was so helpful and friendly and even though the clothes available weren’t quite what I needed I still found a really cute pair of pants anyway! Thank you ☺️
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November 2021 by Mo -
Elisabeth was very attentive and so helpful! She even went above and beyond and steamed the dress I was buying so it was perfect for the evening. She even gave me tips on how to steam the dress I had at home. Not only do they have a friendly staff they also have a large and unique selection of dresses as well!
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November 2021 by Edward Knueppel Jr.
Very cute stuff here.
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June 2021 by S L
I forgot to ask her name but I came in on Memorial Day looking for an outfit for my interview and the woman working was so helpful and friendly and even though the clothes available weren’t quite what I needed I still found a really cute pair of pants anyway! Thank you ☺️