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February 2024 by Josh Koepsell
I've been taking my vehicles to Goodyear on 125th & North Ave. for most of the 10 years that I've lived in the area. Over time the service has been generally positive but I recently had a standout experience. I had some concerns about the handling of my new vehicle. James was friendly, very knowledgeable about my specific issue and offered some very helpful advice. I really appreciated it and will continue to be a return customer.
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February 2024 by Bishop Willie Brooks
Call to inquire about the purchase of tires, James the Goodyear employee that answered ask if I knew my tire size I told him no he then abruptly said we I cant help you, you need to have that in order for me to give you a quote and proceed to end the conversation when I stopped him and askwhy was he not trying to sell me any tires, why wasn't he inviting me to bring my vehicle into the location so he could inspect my tires, why wasn't he asking me to get the size and call back? Guess what his response was?(!) He stated YES I WANT TO SELL TIRES BUT I AM NOT GONNA HOLD YOUR HAND! This was the most insensitiveand unprofessional person could be! Would not recommend to anyone!
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February 2024 by Etan Maistelman
Accidentally scheduled my maintenance at the wrong location but they still took me when I got there AND they got everything done in like 30 minutes. Props to yall!
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January 2024 by Dan Glisson
The word appointment- Does it have a flexible meaning? Twice I have set appointments at the Brookfield location, the first time, for a simple oil change, it took them close to 4 hours to complete, meanwhile, they were taking walk ins ahead of my vehicle. Yesterday, I had a scheduled appointment for 8 am. I go there a little early and met with a snarky little guy who said, oh sorry, our online scheduling system is broken and we have 8 people set for 8 am...I called and made the appointment BTW. I looked around, and there was nobody there, I said, I'm here, why can't you take my care now? Another excuse. It can get done today, it will just take a little longer. I asked how much longer, and he answered about 3 or 4 hours. If this was the first instance of this, I may have been ok with it, but it is the second time. We won't come back and already found a service station that does quality work... as well as use the proper GM Oil for our cars instead of their mixed down versions. If I could give a lower rating, I would.
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November 2023 by Dan Lomas
Went to Good year on 124th and North Ave to get an alignment. Nobody was at the front counter waited a few minutes. Waited a few more minutes before started knocking on random doors. Somebody eventually responded I'll be there in a few minutes.. 7+ minutes just to talk with someone. That was a horrible service. Not professional. So I went to the auto competition next to O'Sullivan. They were professional someone was ready at There desk. Way to go Goodyear telling your employees to tell your customers to wait instead of even how can I help you....... Great attitude Goodyear.
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October 2023 by Mario Klein
I had lots of shaking on the front end when applying the brakes, so I made an appointment to get the brakes looked at. I was helped quickly and after the first inspection I was informed I first needed all new lug nuts, which I was informed a year ago when I had new tires put on somewhere else. After giving the okay for new lug nuts the full brake inspection revealed that I needed all new brakes front and back. I was treated in a very professional manner and when done I was very satisfied. My car now stops smoothly and quickly with no shaking. Thanks Goodyear for great service.
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August 2023 by Michael Hynan
2 visits to this Goodyear recently, tire problem and new battery. Great efficient service. Will definitely go back. Mary and James were of great help.
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July 2023 by Kimberly Martin
Pd 916.00 for services..vehicle still rides rough../brake problems..returned vehicle.they wanted additional 100000..rip off/liars
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April 2023 by Pamela Prestby
I love the fact that Mary is up front to greet customers and do initial assessment. I trusted her immediately! The people were highly professional and worked fast. I’ll come back any future needs.
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January 2023 by Scott Van Derven
Easy to make appointment in this clean and orderly facility. Coffee was available! Mary W. patiently walked me through getting the credit transaction approved. Tires were installed professionally and in a timely manner.
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December 2022 by Frank Cossentino
Mary provides fantastic customer service each time I call.
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December 2022 by Jason Kubiak
Horrible customer service. Moved my oil change without notice from 1130 to 1pm. Could not guarantee I would have my car ready in a timely matter. Not willing to work with me for the inconvenience. My wife and i have been bringing our cars here for years and have spent a good amount with Goodyear. We will no longer support this store
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November 2022 by Jon Leach
Fast and friendly same day service! Over the years I have purchased several sets of tire for various vehicles at the Brookfield, WI location and have always been satisfied. I highly recommend them.
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November 2022 by Erik Milsch
Used to be good when Lou was still in customer service.Now with him gone they dropped the ball twice.First with a simple tire change that was scheduled for 8am bit didn't happen until 9am with our yelling is that they were short a man. Instead they let us wait until the job was finished after 9.30.Second after(!) the tires were changed they told us that they profile is work and we need new ones...So we asked them to order new winter tires. No one called us, no one contacted us. When I went back days later i was told that for this size winter tires are not produced any more. But he would look around.After another couple of days and still no call i went back and they told us the same.A day later i told them to find winter tires on rims that would work (the Fiat 500 can have multiple sizes).After a week(!) nothing and now they tell me the guy is on vacation for the next 2 weeks...Looking for another dealer now.Avoid them, customer service and management/organization went down the drain.
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October 2022 by Jane Pfaff
Stopped in with a flat tire and was back home in one hour with my tire repaired at no charge! Staff was helpful and friendly. Highly recommend.
