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March 2024 by Joseph F.
honest. good service. no problems. Everyone was kind and reliable and they delivered a quality product on time and removed our old dryer so we didn't have to deal with it. I recommend Grand Appliance.
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March 2024 by Robin K.
This morning, my 20-year-old washer died. I went to Grand Appliance in Brookfield. I knew the brand I wanted, and with the help of Radek, I picked the model that would best meet our needs. It will be delivered in approximately 48 hours and they will remove the old washer. I couldn't be happier with my purchase.
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March 2024 by Prashant P.
Professional team! also, flexible to accommodate changes to make sure the job gets done right! I would rate this experience better than Best Buy where I have purchased other appliances as well. I didn't have to del with reschedules or unit damages. Great team!
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February 2024 by Shelly M.
Once again we had a wonderful experience shopping with Jeff at Grand Appliance. This time we purchased a new refrigerator that had to be delivered to Door County - every part of the experience was excellent. We will keep working with Grand Appliance.
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January 2024 by Betsy O.
Jan 22nd had a brand new dishwasher from KitchenAid delivered and installed. Dishwasher would not work. Took off from work again to have a replacement dishwasher delivered on Friday January 26th. This new dishwasher too does not work. Second one! Delivery person called his supervisor and scheduled a service repair call for Tuesday January 30th. Now they are telling me nothing is scheduled. My old dishwasher was working, just noisy so now I'm stuck with a nonworking appliance with no solution in sight. Going to the store again after rescheduling work for a morning service appointment that isn't happening. Seems like they tell you anything to get you off the phone. Paid $1188. A decent quality appliance, or so I thought. Very frustrating and time consuming dealing with Grand.
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December 2023 by Aaron N.
They need to work on their customer service and follow through. I believe the YELP review is more accurate than the google reviews because they solicit their customers to leave positive reviews with links.
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December 2023 by Erin R.
So helpful! Jeff was amazing finding me the exact microwave I needed to replace! Will definitely be back!
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November 2023 by Jen C.
Really tried to avoid shopping at some of the other "big box" stores. We purchased a dishwasher July 4th weekend. They had a $50 rebate promo. We have been in contact with Jeff for over 4 months and still haven't received the $50. Constant excuses and promises that have no follow through.
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November 2023 by Jill F.
Radik showed us what we wanted and helped us from selection of new slide in stove to delivery. Outstanding service!
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October 2023 by Lynn Reynolds
From the salesman, to helping us find incentives to price match, to the heads up on delivery time-just wonderful! Our delivery men were hardworking, removed the old appliances and were very careful to ensure no damage happened when moving our items. We went into Grand Appliance looking for a fridge, and came out with an appliance package. I fell in love with the new sapphire blue washer and dryer. My husband bought them for me for Sweetest Day! They even delivered appliances for us up in Northern Wisconsin. Great job!
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October 2023 by Cory Hoffman
We worked with Scott W. at the Brookfield Showroom. He took all the time we needed to understand features and uses of each appliance we were considering. He gave us helpful hints to think about how we might benefit from different styles of appliances. A very positive, great experience. Thank you Scott!
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October 2023 by Kathleen Rice
Jeff Voyer set me up with a great dryer. The delivery gentleman were awesome!!! They took the old dryer and put in the new one in maybe 20 minutes Thankyou they were also very polite!
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September 2023 by Ann Marie R
Scott was our sales associate and was incredibly knowledgeable said friendly. He offered us several options within our price range and wasn't overly solicitous. We're very happy with our choice and will be back again any time we need an appliance. It's so nice to do business with someone that's trustworthy, friendly and helpful. We highly recommend Grand Avenue and Scott!! A+
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September 2023 by Steven DeAngelis
Old fridge died leaving us in a bad spot. Jeff in the Brookfield, WI store was awesome! Great recommendation, easy selection, and he went out of his way to set up next day delivery so life in our busy house could get back to normal. Delivery guys were great too. If there were a sixth star, I would give it. Thanks Grand team!
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September 2023 by Craig C.
Fast and honest service, working with Radke was great. He was vey easy going and was very knowledgeable.
