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September 2023 by Brandon Lindemann
This review isn’t going towards First Citizens itself but to the manager Ed at this branch. When I noticed that all of my money had been taken out of my account due to fraud I was almost in tears. Ed had assured me he would do whatever he could to get it back in that night. I could tell how serious he was taking this and just how important it was to him. He even gave me his personal number if something were to happen and I needed immediate help. He called me every hour updating me with what he was working on and stayed late to make sure I had my money back. Extremely grateful I had someone like him to help me out in one of the worst situations. Thanks so much, Ed K.
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May 2023 by Ryan Michael
ATM was broken 4 months ago - Due to minimal locations, I had to drive 30 minutes just to figure this out.Yesterday, I went to this same location to pull money out of the ATM.. Sorry, ATM is broken..... Again? Still?Arent you a bank???????Not to mention, when I was FINALLY able to pull the money out last time, apparently it was too much and they locked down my bank account due to potential fraud..... The headache in just restoring my account was enough to make me want to switch banks.. Start moving your money out of banks people, crypto and a new currency is coming, the banks arent ready for it!
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November 2022 by Jackie Davis
Wait in line was a little long but it was around lunch time and staff was limited.
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September 2022 by Nick Mueller
What kind of bank doesn't have any hours on the weekend? Last time I was in there the bank manager was extremely rude and not helpful at all.
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April 2022 by Elizabeth Mora
If you R NOT opening on weekends, Why dont U close 7pm so we have time to go to bank?? Most of us get out at 5pm when u r close. This how businesses go down, u dont think of the customer, maybe time to look for another bank.
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April 2022 by Geoffrey Scott Stowe
Been really happy banking here, none of the garbage that the big banks pull on their own customers. Only wish they had more locations (but don't take that as a complaint)
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April 2021 by Vince M
Great staff. Great service.
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May 2020 by Haq nawaz
The phon number here is customer service number. Please update phon number.
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September 2019 by Alexandra Chiantello
Went on a Saturday morning and the security guard was so friendly, upbeat, and happy that she made waiting in line a happy experience. Tellers are always polite, and the building is always clean and well kept.
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August 2019 by Corey Williams
This is just about the bank overall, not necessarily this particular one. Horrible. They wait 4-5 days to take the money out, then charge you an overdraft fee due to being in the negatives from them waiting so long to take out the money you spent days ago. Never had these issues when it was Securant. Definitely changing banks when I can! This is ridiculous
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July 2019 by Janice Linda Wulz
First Citizens Bank Brookfield, formerly Guaranty Bank. Bank has been here since I was a child & every Treasure Island had Guaranty Bank near by in the parking lot. Brookfield location has always been nothing but professional. It is our go to bank when needed.
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June 2019 by Lachelle Whitehead
This bank is not keen on giving their customers notice of any changes to the policy or institution it self. They opened a new branch closer to my home and the only way I found out was by passing by it one day. Also this bank has a huge facility AND NO ATM!
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February 2019 by Tara S.
Of all the local Guaranty Bank locations, this one is definitely my favorite. From the very look of the place, it stands above other locations. The first thing I noticed when I walked in, was the open concept. There's no bullet proof glass! Other locations in the area have the wall of glass separating you from the teller with the round speaker to talk through and the tiny hand slot to slide money back and forth. How refreshing to not see this here! When you step up to be waited on, the staff actually looks inviting. The staff members are always dressed nicely and their appearance is well put together. They smile when they greet you and are always kind and friendly. There is no lack of tellers either. As I waited to deposit some money, there were 2 customers already being helped by the 2 available tellers. So I waited behind the little Wait Here sign. Maybe 15-30 seconds had passed, when another teller stepped out and called me over to her window. She took care of my deposit and I was in and out in a matter of minutes. Very quick and efficient!
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December 2018 by chuck chartraw
First Citizens Bank (formerly Guaranty Bank) has gone from the finest consumer bank in town to the absolute worst. The local staff are as nice as ever however the dramatic change in policy/procedure/customer service and Fees had made this bank and what is left of the local chain a misery to deal with. They are clearly on a mission to chase away all local customers. As they agreed to service the customers as part of the takeover they could not outright shed the local customers. Instead they have made it as difficult and as expensive as possible to bank with them in an effort to wind down any local responsibly and to be able to take the outstanding loans and debt they bought back to the southeast where the bank is located and service from there. I'm quite sure the local staff has been suing a different tune and I feel bad that their customer relationships are damaged every day when the home office does something else to inconvenience customers that have grown to trust local staff. Anyway the bank should be avoided at all cost. Or if you are vindictive, open a small account and use it the minimum amount to keep it open thus delaying their hope of withdrawing from the area.
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November 2018 by Jason Vanden Heuvel
Fine people ;)
