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June 2025 by Gunjan Setia
I usually enjoy shopping at Kohl’s for their collection, but this time I had a disappointing and uncomfortable experience with the staff.
I asked them to hold a pair of Nike shoes (hold slip and photo attached). The date was clearly written, but when I returned before the hold expired, I was told the shoes had been sold. I spoke to Manager Kathy, who admitted it was their mistake and kindly offered 45% off another Nike pair over the phone . I let her know I live on the east side and work in Wauwatosa, so I’d come in a few days. She said she would inform the staff.
On June 21, after work, I went back, found a new Nike pair I liked, and asked for Kathy—she wasn’t there, so another manager, Dave, was called. I calmly explained everything, but he said he couldn’t honor the 45% offer and would only give 30%. He asked me if I had any email from Kathy confirming the discount. I told him I wasn’t aware I needed an email—if I had known, I would have asked her for one.
I also mentioned that a staff member who witnessed the original issue was nearby. I politely asked Dave if he could speak with her. He said he had already asked her, and I said I’d wait for her to return. I assumed she went to the back, possibly near the CCTV area. To my surprise, Dave then said, “It’s not good to stalk people.” That comment was unnecessary, inappropriate, and made me feel very uncomfortable. I was simply trying to get clarity in a calm and respectful way.
This review isn’t about missing a discount—it’s about how I was spoken to as a customer. Kohl’s has a great collection, but I truly hope they improve staff communication and customer handling. Respect and professionalism should always come first.
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June 2025 by Ron Stechcon
Great shoe selection.
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May 2025 by Cookie Taylor
Sales Associate, Ora Luckett, was extremely kind, attentive, helpful, friendly and professional! Because of her Exemplary customer care and service, I will return to this Brookfield location (124th North ave).
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May 2025 by Brenda Wells
It was a very pleasant experience. Store was well stocked with a varity of merchandise and staff was extremely helpful and genuinely nice.
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May 2025 by Kathy Ensslin
I really wish they would bring back the fliers in the paper. It would make me want to visit the store more often. I see what's on sale, see the discounts they are offering, that makes me go shopping.
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May 2025 by Rebecca “Becky” Vaccaro
Stores associates are well informed and happy to help, Stores lighting is helpful, I always find what I am looking for or something very similar
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May 2025 by Mary Govan
Great service at Brookfield Kohls Department
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July 2024 by Cherie Biller
My favorite store ! Just wish they had more of a shoe selection .
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July 2024 by Irene Alexander
Love the location and I used to be able to find things easily, however, now things are being rearranged. Oh well! Still my favorite location to shop.
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July 2024 by Christine Carmichael
Great Customer Service! Cleanliness of the store. Will be back!!
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July 2024 by Danielle Fuoss
Love this store!!!! Our favorite Kohl's to shop!!! Annette was a doll!!! Very friendly and kind at checkout ?
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July 2024 by Tony Polk
Cleanliness and well organized great customer service every time I shop at kohls
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July 2024 by Melissa Franco
I really enjoy going to this location because of the friendly employees and great service. Everyone there is so nice and always willing to help. The store is always well kept and clean.
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July 2024 by Kris Richardson
Went in and got what I was looking
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July 2024 by Nancy Lewis
Make sure you know how to use the kohls app for payment and coupons or else self checkout is a complete hassle and associate is no help.
