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February 2024 by Cari Brennan
Absolutely the best experience. My sister and I came in to get fitted for skiing gear. From the skis to the helmet, we had the best time figuring out what we needed. If you ever need to get help for skis, ask for Aiden or Pete. They both did an amazing job helping us. We are complete beginners and with their guidance we were able to hit the slopes and looked good doing it! The owner was also so sweet and helpful and even wants us to come back in to show her the videos of our first time skiing. Their selection is amazing. We had 3 adults and 1 youth get fitted for skis and snowboarding. We wouldn't go anywhere else for our snow sport needs!
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February 2024 by Wooby
Super helpful and kind, not full of excuses like the Mequon location. Always willing to go the extra mile! Thank you!
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February 2024 by Brian Witt
Awesome, super helpful staff!
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February 2024 by Frank Miller
Great ski and tennis collection. Went there to buy shoes, and they did not have size but found them online for me. Ryan and the service was terrific!
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July 2023 by Andrew Hua
Tennis stringing prices are a little insane. $26 for a standard synthetic gut stringing I'm okay with. They charge $30 if you bring in your own string which is absurd, I've never seen a place charge more if you bring your own. Then when I come to pick up, they surprise me and tell me it's actually $40 because I brought in natural gut.
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July 2023 by Local999 L.
Unreliable customer service and bad attitude towards customer! I recently restrung my tennis racquet at les moise Brookfield location. The frame raptured first day right after the restring during a drill. I brought it back to the store and the store manager told me there is nothing they can do about it. Since there was a major tournament that happens once a year, about 5-hours away that weekend, I had no choice but to purchase new racquets from them. Then, I found one of the new racquet wasn't strung correctly since there was a big string bubble on the side and the sound of the racquet was off. I brought the racquet back to store and the guy tried to convince me the string was good and he would need to charge me again if I need a restring. I eventually got a free restring from the store manager but was told it is the last free one. Now I wonder if the restring will rapture the racquet again. It is such a waste of time, money, and horrible customer service. I regret going there and will not use their service again.
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February 2023 by Kaden Root
I called in to have my boots custom heat molded and was told the price would be $30. After I got to the store I was told the price was $60. They didn't seem to care that they told me $30 on the phone and the person I called couldn't figure out why their prices were incorrect. Terrible customer service
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February 2023 by Joe Palmisano
Cindy at the Mequon store was amazing. I am leaving this review at the Brookfield location because that is the store I frequent. In short, my wife had her purse stolen. Inside the purse was a high dollar gift card she intended to use for a new tennis racket. When her purse was stolen, she was devastated. I decided to see if there was anything the store could do to possibly reissue a gift card. I was able to identify the exact day and time I bought the card. Days later Cindy called me back and issued my wife a new gift card. I was extremely impressed by Cindy. She is deserving of a 5 star review.
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January 2023 by Perla Aquino
I went into the store, and all the employees were extremely useless. I asked for help purchasing ski gear and accessories. I had three employees tell me they didn’t know and to ask another employee for help.I asked for recommendations on what jackets to buy, and I was told to go buy some thing online instead.I’m extremely disappointed, and honestly quite heartbroken, because I was looking forward to being helped and buying the things I need at Les Moise. If I could leave zero stars I would but apparently that’s not an option.Go to REI instead! They help me buy everything I need and were extremely educational
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January 2023 by Trooper16 (STORMTROOPER16)
A great one stop shop for snowboarding and skiing gear and accessories. They have a great team there to size you and get your gear setup all in house. They also have a great warranty for any of there items.
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December 2022 by Cheyenne Morgan
Great experience. Staff is amazing. I'm a beginner skier, and my boyfriend is much more advanced, but we both got some great information and advice. Ended up buying a pair of boots I'm very very happy with and using the knowledge I was given to scoop up some great skies on marketplace. 10/10 will go back when it's time for a brand-new pair.
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December 2022 by Katie Nora
Came in on a weekday, as suggested when I called, to get my ski boots readjusted. Ended up waiting 20 minutes before any of the employees walking by acknowledged me. When I finally got help, the employee acted as if I was inconveniencing him. I ended up needing to buy a new pair of boots, in which I was only given one pair to try on and was told they’re not going to bother heat molding them for me because my body heat will do the work. They also refused to do a trade in with my almost-new pair. I purchased the boots because I frankly do not have time to shop around, but I left feeling regretful that I had given them my business.
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December 2022 by L.J. Hyland
Recently I had an issue with my snowboard rental. I brought everything back to the store and they went above and beyond to make everything right. I worked with Justin on exchanging the gear. He was very knowledgeable and helpful throughout the whole process.
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November 2022 by David
The staff are very knowledgeable, even with relatively vintage gear. They have a wide selection of various brands.
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October 2022 by Chris D.
Best ski shop in Wisconsin hands down! The staff is extremely friendly and knowledgeable and they have some of the best equipment around!
