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October 2023 by Mike Christiansen
Well, I'm not sure I've ever really had a "great" experience taking my car to get serviced, that is until I visited the Lexus service center in Brookfield for the first time. Wow! I think I may get oil changes every 1,000 miles. Incredible lounge and very friendly staff.
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September 2023 by Jing Zhu
I would always drive from Chicago to Lexus at Brookfield, WI for service. Bryan Faust is beyond amazing because he goes above and beyond for his clients. The best Service Advisor I’ve ever had and worked with. He looks out for his clients and be as thorough as possible. I have been to other Lexus in/near Chicago areas and no other Lexus can match the same level of professionalism and expertise than Lexus At Brookfield. And I just bought another Lexus from Brookfield too!
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September 2023 by Aishu Ramamurthi
One of the worst experiences I have had. Very overpriced and repairs were done before I had agreed on a negotiated rate. After paying, weeks later I was contacted saying I never paid and I had to show proof.
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August 2023 by Robert Miskovich
Top to bottom a 5 star world class experience, my contact Rome has exceptional customer service capabilities… he listened, he cared, he communicated, he helped. I could not be happier with the quality level of work and service, thank you.
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August 2023 by Joey Salinas
The service consultant Rome was extremely helpful and made my experience great!
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July 2023 by Christin Shouse
Getting an oil change is never on the top of my to do list. However, doing so while sitting in a massage chair and having snacks makes it less annoying.The service is top notch.
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July 2023 by Dana Koenigs
Extremely fast service! Highly recommend.Car wash broke off my mirror - less than 24 hours Lexus of Brookfield ordered and repaired in that time frame! Thank you Lexus!!!
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May 2023 by Rita Bednarek
Brought our newly purchased Lexus in for 2 issues that were addressed perfectly and very professionally and with the utmost courtesy by Marylou Valdez, very impressed yet again with Napelton and Lexus of Brookfield ?
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February 2023 by g Novak
Just had to have a remote start put on my Lexus. The service department here is amazing. The help they gave me was incredible. The person helping me, Joe, was very thoughtful and professional.They do an amazing job.They also have one of the best waiting areas I have ever seen!Way 2 go !
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January 2023 by LindsayJames A
First time here to get some service done on my auto. As with the main showroom, it's clean amendable and friendly.There are also snacks while you wait.It's not very well marked from the street so you'll have to look closely for it.
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January 2023 by Gary Boyce
First receptionist I spoke with was extremely rude and put me on indefinite hold. Next day, different girl was very polite. Overall, I feel lexus service is just ok. Honda and toyota were both superior.
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January 2023 by Barbara Sem
Great customer service! I was under a time restriction and they got my car out quicker than promised!
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November 2022 by Brad Malehorn
Programmed a second key for our car purchase very quickly and were very friendly
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October 2022 by Marcia Villa
Love coming to get my car serviced here! Marylou is very attentive! I’ve brought my car several times and she is ready to take care of my car. I really appreciate the attention they give me here.
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October 2022 by Jeff Kops
Took a GX460 for a test ride today. After the test ride we told salesman we were interested in the vehicle. While waiting for the Used Car Manager to review our trade another Salesperson took another customer in a test drive on the vehicle we were interested in purchasing. Sale Manager stated this is standard practice. We walked away.
