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November 2023 by Jason Froehlich
I’m always impressed with Lutter’s communication. Every time I bring my car in I get a detailed electronic report with photos, descriptions, and costs for every issue found. They give fair prices, do good work, and are trustworthy.Services: Steering & suspension repair
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November 2023 by C J.
Paid $2000 for them to diagnose and fix leaky fumes and repair the vsc light on my car. My car is still doing the exact same thing and the issue has not been rectified. I called to inform them a while ago of the issues and my concerns but only excuses were made. I'm a single mom who doesn't have an unlimited check book lying around. Had I known paying them 2k and my car would still be in its original condition I would've avoided this place like the plague. They are nice people but nice doesn't equate to good. I'd like to clearly know if you're fixing my car that the issue will be diagnosed properly and fully communicated what my options are for repairs versus slapping a bandaid on it and 2k later you telling me your taking a blind shot in the dark. This has been so frustrating! My car is doing the SAME EXACT THING IT WAS DOING PRIOR To ME GIVING YOU $2000. IT'S NOT FIXED SIR. I brought my car in because the VSC light was on and I was smelling exhaust fumes. Why not inform me of all the issues versus fixing what you wanted to fix? For $2000 you think I'm going to bring my car in for you to put a bandaid on it. This is ridiculous. IF YOU DON'T WANT TO GET NICKEL AND DIMED I BEG YOU NOT TO TAKE YOUR CAR HERE. YOUR RESPONSE IS PURE BS LUTTERS AUTOMOTIVE!!! IF YOU WERE THAT CONCERNED AND REALLY CARED YOU WOULD Call my phone and fix my car for the 2k I've already given you to end up with the exact same problem.
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November 2023 by Ronald Marusich
Lutters found a problem with my car that was so serious that I could have died at any moment. My car was in for a completely different reason. I’m so happy and lucky they caught the problem. Thank you LuttersServices: Electrical repair
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October 2023 by E Lutter
I brought my car in for a normal service and Mark was very helpful! Prices are fair and service is great. However they no longer perform emissions testing.Services: Tire rotations
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August 2023 by Lorenzo Ripani & The Rockin Daddys
Started as a simple tire repair several years ago. Now I have all my vehicles serviced at Lutters. My daughters too. Their prices are reasonable and way better than dealerships. Not a discount place but fair prices and their service has been excellent. Parts they use are top grade. Need to make an appointment best to drop the care off for the day but many times they call me by noon and its ready. I recently bought a used car from them too. Excellent, show room condition. Jay wouldn't let the vehicle leave their shop until it was in perfect order. Mark has been a trustworthy and honest manager there. They don't try to separate me from my money. 2019 Nissan Sentra, 2003 Buick LeSabre, 2013 Nissan and my Toyota (before I sold it) PM's and everything else. Helped me pass emissions on the Buick. Good technicians that can troubleshoot. Very pleased. Lutters is my first choice to call.
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July 2023 by Bill Veldboom
Used this repair shop for my daughter's car while she was working in the Brookfield area for the summer.Pricing was high. Mark-ups on parts and supplies seemed high too but she was not in a position to shop around. Diagnostics were performed beyond the scope of the repair requested and appeared to be an effort to "up-sell" for things that were really not necessary. This caused my daughter to perceive her car was not roadworthy and felt as though there was an attempt to take advantage of her as an "out of town" female customer.They also left oily rags and tools in the cabin of her car. She was able to make the trip back home without any further brake problems, so we are happy about that. Time will tell if the repairs made were good so it is premature to comment on workmanship.Service: Brakes
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July 2023 by Missy Dieterich
We don't take our cars anywhere else. Lutter's is upfront and honest and we've never been disappointed with their work. It's also convenient for us that they have loaner vehicles while they work on ours. We couldn't afford a loaner on top of repairs, and being down a car would be next to impossible for our busy family!Services: Tires
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June 2023 by Renee Holschuh
Can’t possibly thank them enough for their outstanding service! Honesty is the key!! I found my new hometown garage!!!
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June 2023 by renee schmid
Can’t possibly thank them enough for their outstanding service! Honesty is the key!! I found my new hometown garage!!!
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June 2023 by Anna Brown
My husband & I love going to Lutters because we trust the integrity and expertise of the shop! Went in thinking we needed an oil change and they let us know that the oil was still good. We always appreciate their honesty and thoroughness in all the work they do. Their vehicle inspections are so helpful in knowing the condition of our vehicles and planning for needed repairs. We are so thankful for the guys at Lutters!
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May 2023 by Miranda Campagna
I am a young female that does not know a lot about cars. My check engine light came on my car so I searched around for places to take it. Lutter's had great reviews so I decided to go here.Online appointment making was fast and easy. I was able to get it in the next day as soon as they opened. By mid day Mark texted me with the inspection report. I was able to look it over and see what needed to be fixed and how much it would cost. I called back and Mark explained to me what was the cause of my problem and did not pressure me to get any unnecessary work done.Since it had to do with the engine I'm am just thankful and happy they did not charge me an arm and a leg to get it fixed. Overall, I very much enjoyed my experience with Lutter's and will be coming back for future car needs!Services: General repairs & maintenance
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April 2023 by David Gramins
Mark and Jay are very honest with giving me good estimates not over selling. The mechanics are well trained.Service: Auto exhaust system repair
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March 2023 by Kay K
I won’t go anywhere else. They’re fast, efficient, well versed and professional. My favorite part is that they use this website link they text to you with all the areas of concern they find for the car with a level of necessity rating and an estimate of price for each issue found. If you’re a gen z or millennial, you will LOVE the way they communicate. I literally will not go anywhere else. They are simply the best.Services: Air & cabin filter replacement
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February 2023 by Jim W.
This is a well run and trustworthy repair shop. We are a car-centric family and I have a second two car garage and shop that we mostly use for track cars, fully equipped to do almost everything except heavy engine machining. Our extended family uses Lutter's for maintenance and repairs that I don't have time to deal with, am out of town, etc.. I trust these guys to troubleshoot the problem and repair what's needed. They will recommend additional services that should be performed anyway, but aren't pushy if they're declined.
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December 2022 by Drew Herdegen
I was SO disappointed with Lutters. I will never go back to them again. Took it in for a tire rotation and Oil change. They never told me the price for those two basic services and when I came to pick it up they wanted to charge 167!!!! I only had 137 so he made it 136.92. Really nice. He said “your car requires full synthetic.” Yeah it can also take semi synthetic according to Firestone. So that’s a lie off the bat. I normally take my car to Griswold Auto, and for tire rotation and full synthetic oil, it’s always $80.00! So for doing the exact same thing, Lutters wanted to charge more than double!!!!!! Not to mention I made my appointment 3 weeks ago! It was t like they did me a favor and squeezed me in. Horrible business, horrible customer service. I did thank him for knocking 30 off so it left me with 1.00 in my account. Rip off place and I will never go again and tell as many people as I can!
