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February 2024 by R S
We got a new snail here to add to our tank as well as some new filters. They are very helpful!
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January 2024 by Benjamin Spitzer
They’d receive zero stars from us if it was an option. The grooming is average but this isn’t the issue. We’ve booked two grooming appointments well in advance just for this location to cancel both appointments a day or two prior without a valid reason/excuse. Look elsewhere for grooming as the customer service here is terrible. I’m appalled by their lack of communication and will be making a complaint as it is total b.s. how we’ve been treated as customers.
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January 2024 by Jose Ocampo
They did a great job on my dog the groomers and found out something he had now it's time to get rid of all those little critters
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December 2023 by Patrick F.
Get my meatballs taken care of here by Dawn.....meatballs are 2 cats.....I'm not allowed to touch their paws sooooo on nails day....or what I call "going to the spa"....it's game on, the meatballs don't see it this way but after all the furniture is upside down and I need oxygen....we're rolling.....Dawn does an excellent job and she should be given a raise $$%!!
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November 2023 by Anne Cornelie
We have been regular customers at this grooming location. However, during our last appointment, our dog was injured, resulting in her having to wear an E-collar for two weeks due to a torn toenail. While no apologies have been extended for the incident, what’s even more surprising is they deem our dog (a 10-pound Havanese) unsafe to be groomed, banning her from all Petsmart locations. I’m shocked by Petsmart’s practices.
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November 2023 by Valerie Chambers
We go to the groomer at Pet Smart. We've been going there for 10 years with both of our dogs. They are excellent. I highly recommend all of the wonderful groomers/bathers.We go to Nick, who is the Manager of the grooming facility. He really is outstanding and takes each individual dog's needs into account.
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November 2023 by Margot B
I bought a cat carrier there. One of the employees offered to assemble it for me. It looked difficult. I appreciated her help so much.
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October 2023 by Andrea Bredeson
They quicked every single one of my dog’s toenails. She came home in pain and was absolutely terrified. She was scared to allow me to even touch her feet while I was trying to stop the bleeding. Absolutely horrendous experience.
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September 2023 by My Cup of Tea
-0 rating, was overcharged on a July appointment for a service not asked for or explained when I asked about it and booked a bath with nail trim only for today for 4:30pm we arrived 10 minutes early and was told they can't take another appointment that they are closing in half hour! Called talk to the store manager was dismissive about my concerns with this location and told their IT people will have to look into the scheduling matter. Needless to say won't be coming back here again and my elderly dog was disappointed not getting his bath done today!
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September 2023 by Viviana Veritas
There was some dog pee left by (probably) inattentive pet owners. Feel bad for the staff that has to clean it. There are literally clean up stations for pet parents to use all around the store. Some of the brands are pretty low quality but they do also have some higher end stuff. They have a big variety and I like showing my dog the fish, birds, reptiles, etc.
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September 2023 by Alexandra Loves Goats
Editing to add they accepted a return/exchange and gave me a 10% discount on the new bag for my troubles.I placed a curbside order via internet. One of the bags of kitty litter they gave me is packed like cement. It appears it was damaged by water. I did not discover this until I got home. Now I have to go through the hassle of returning to the store and exchanging it. It would have been nice if the person packing my order would have noted the bag appeared to be defective and given me a different bag.
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September 2023 by Charles Discasey
Always have what I need in stock. Usually have a few kitties for adoption and they are very pet friendly. I like the place!
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July 2023 by Megan Zeugner
Store was stocked with something for each of our pets! Noticed the super friendly cashier must have had the night off.
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July 2023 by Karen Silber
The pet grooming is top-notch. They do a wonderful job on our giant double-coat dog.
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June 2023 by Sandra Zick
I was very happy with their helping when I could not get in Southridge. They set up Brookfield and worked out great
