-
November 2023 by Gabriel Zweifel
Austin in sales is fantastic he took care of me and put me in a reliable truck for a great price if anyone is looking for any vehicle talk to Austin in sales he WILL TAKE CARE OF YOU!!!! Will be return for future service and purchasing of vehicles. Thanks Austin!!!!
-
November 2023 by Brian Hinzman
Had an awesome experience at the dealership. Every member of the team is exceptional to work with. Went to purchase a vehicle for my wife, and we ended up buying two vehicles in the end. Couldn't have asked for better service. They definitely went above and beyond. I have already recommended them to co-workers, friends and family. 5 stars and a big 2 thumbs up! ⭐⭐⭐⭐⭐??
-
October 2023 by Trevor
Very pleased with my purchase experience at City Jeep/Dodge in Brookfield. Initially worked with Eric Belter in the sales department. He was quick to respond to my questions. Once in the sales process, I worked with JP. He seemed honest, direct, and always looked me in the eyes. Once the sales was made, I worked with Brian Hetrick in the finance department. He found the best rate available at the time and thoroughly explained all of the other options available. All three gentlemen were very respectful of my time and were a pleasure to work with. I would recommend going to this dealer and would definitely consider them in a future purchase.
-
September 2023 by Ousman Jobe
We had the pleasure of visiting City Jeep in Brookfield, Wisconsin, and my experience was nothing short of exceptional. Maddie Fellows, the salesperson who assisted me, truly stood out. Her assistance was invaluable, and she made the entire process hassle-free and straightforward. Maddie's diligence and commitment to ensuring we had the best experience possible were evident throughout. City Jeep in Brookfield is fortunate to have such a dedicated professional on their team, and we highly recommend both the dealership and Maddie Fellows for anyone in search of a seamless and enjoyable car-buying experience. Oh and the detail team left no stone unturned! The detail inside out to the engine is spotless!! We bought a Dodge RAM 3500.Great buying experience, very satisfied customer! I WILL BE BACK!
-
September 2023 by Tasha Marks
Bought a vehicle from this dealership and took it back for an oil change & tire rotation about 2 months after purchase. Specifically asked them to look it over for potential problems because we were going on a road trip and wanted to make sure it was safe to take. Less than a week later my vehicle starts leaking transmission fluid. My husband being a mechanic goes on the ground and finds our transmission pan looks like this. This is something that did not occur in a two month period so a) how was it missed during the safety inspection and b) how is it missed AGAIN when a customer SPECIFICALLY asks to have a vehicle looked over. Try to call service as soon as the problem is noticed and told by one of the service writers they won’t pay for the repairs even though it should have been caught during the safety and yet again should have been caught when I brought it in for an oil change. So called back again and asked for the service manager. Was told he needed to see if my vehicle was sold as is and would contact me the next day. Fast forward 18 days later zero call back and zero resolution. Called again and this time asked for the general manager and surprise surprise another non-return call or resolution. It seems apparent their resolution to a customer issue is to blow them off and hope they go away. I would highly recommend not to take your car here for service.
-
September 2023 by Thomas Karkula
Great experience! The entire team made the process very smooth and I wouldn't hesitate to go back for the purchase of my next vehicle. I feel like i got top dollar for my trade-in compared to other dealerships in the area.
-
September 2023 by Adam
Do not bother with the extended warranty or with this place in general. I purchased a pre-owned vehicle from this dealership in 2021. The first issue I had was luckily covered by the manufacturer, since City wouldn’t complete the work. So I had the vehicle towed to another service department to get that resolved. Paid out of pocket for the tow after also covering the deductible for my warranty, which was of little use in this scenario, aside from covering the inspection. But recently I had an issue that I was fairly certain was a wheel bearing. I brought it in because my warranty covers this, or so my contract states. They drove the vehicle over 60 miles and could not identify the problem. I then rode with the technician to point out specifically what I was concerned about, and he seemed confident he knew the cause. After finally getting the vehicle back into their shop after this ride-along, the issue was still a mystery to them. I needed to be sure the vehicle was safe, as I was planning to use it for a road trip with my family, so I brought it into another dealership - one that works with my make regularly - to get a thorough diagnostic, and sure enough, it’s the wheel bearing. So I brought it back to City Dodge since they work with my warranty company. They then tell me it’s my brakes, which is ridiculous because my brakes were just replaced. So I brought it back to the mechanic who worked on my brakes, and he confirms it is the wheel bearing and fixes it, but they don’t work with the warranty company City Dodge offers warranties through. So that was out of pocket. Spare yourself the displeasure of working with their incompetent and unprofessional service department, and look elsewhere.
-
August 2023 by Mike Ruf
So, as it turns out, great customer service isn’t dead! Who knew ? I just had a really good experience at City Jeep in Brookfield. My sales person was Dannica, great personality , knows a lot, but if she doesn’t know, she’ll tell you that she doesn’t know, and will get the answer from J.P., her sales manager. J.P. has a laid back personality and a really good way about him. Ruben is such a nice guy, I could have kept talking with him all day. Great team! Thank you, I’m digging’ my Jeep.
-
July 2023 by John Rulz
Service department used to be very good and reasonable. Lately not so much, wanted to charge $72 for a light bulb that wasn't broken and $40 for a tire rotation. Used to like coming here but won't be coming back soon!
-
July 2023 by Steve Schneider
Ryan is a straight up salesperson and doesn’t feed you full of bs. He’s extremely energetic and loves his job. The business managers and finance managers were thorough also very easy to work with. Through our entire buying process they made us feel more than just a number. Highly recommend this dealership, you’d be missing out in a great opportunity by not going in and checking them out.
-
July 2023 by Nick Purewal
Website posted sale which was very clear helpful and honestly delivered their promise. This was just amazing. All the personnel’s Manager Shawn, Financial Officer Brian and salesman Austyn performed a wonderful job. I have bought many new cars and the buying experience at this City Jeep/Dodge dealership surpassed my previous experience.
-
July 2023 by Robbie Blaske
Sales man was great along with sale's manager, but started to have transmission problems on my hour and a half drive home! So now feel like the price was to high for the van. I did purchase a extra power train warranty, so fingers crossed it cover's the issue!!! Well the warranty didn't cover the repairs! So out of pocket over 500$ and only drove the van a day! Dealership may pay only a portion of it. Not happy!
-
June 2023 by Karla
Most pleasant car purchase experience I’ve ever had. My truck was detailed and ready to go when I arrived. Austyn, Shawn, and Brian went out of their way to make the process efficient and get me the best deal possible right down to financing. We even got a tip on where to find good tool outlet shopping ?. We are ready for our camping adventures. I love my truck ❤️
-
June 2023 by Ashleigh Ard
We had an amazing experience purchasing a "bucket list" vehicle for me. Andrew Parrish, our sales guy, was beyond helpful and full of knowledge on what the different Wrangler trims offered. When it came time for financing the City team worked together to accomplish this dream. The entire team at City was amazing. I am now a Jeep owner!! I would 100% recommend others to visit this dealership.
-
April 2023 by Shonekqa G.
On April 19, 2023 The sales people at City tried to get me to pay $39,209 for a used 2018 Ford F150 XLT. Listed price at $34,331. Refused to take off the useless wear and tear service (City Advantage) for $1,799. Lied saying they took off $500 for Military and Veterans. I sat and played along with them while I heard Alex, Ryan and the used vehicle manager laugh. I got the last laugh as I left their establishment, receiving a phone call from the used vehicle manager saying that they had a lot of people looking at that truck. Today, April 24, 2023, it still sits on their lot at $33,808.