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September 2021 by Simmi B
The people who work here are so weird. One girl who looked very strange and dressed with sweats came over and told me I can’t take anything out of the box even though I was just holding it since they have it on display. The display was empty since it was the Marc Jacob’s and everything was basically gone. This other worker asked if me and my friend were together. Which caught me off guard cause I was standing right next to her. The people were just super weird and very strange.
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February 2020 by Reshma James
I went to the store today and one of the staffs was very rude!!!
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December 2019 by Truc N.
Jc penney towels are the best for the price. No fuzz. Absorb great. Good buy. Some towels have to be wash 5 times before use.
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September 2019 by Luciano Siragusa
This place is filthy. Should something that costs 50 dollars look like this? Also amber is telling people to go to ulta
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March 2019 by Mickey J 15
Love Sephora very very much employees are very pushy tho I also feel I got the wrong shade of something nothing a quick exchange can't fix!
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February 2019 by Jennifer D.
Just wanted to give a huge THANK YOU to your employee Aruna Kodgi for helping my boyfriend and I find the perfect mattress at the perfect price. We were both growing tired of the mattress buying process after weeks of researching in countless stores and online. The constant price differences and options were just so overwhelming. JCP had some amazing deals with quality brands so we decided to look. We were not disappointed- Aruna introduced herself and right away told us to take our time and gave us plenty of space but availability for questions. She never pressured us and explained all the discounts and inclusions up front. Great customer service! We walked away with near $2000 in savings and received a mattress, box spring, mattress protector, free delivery, warrantee, and old mattress removal in the price; this was a huge upgrade from other stores that had added costs for each of those. The mattress delivery will be a few weeks out, but we were ok with that process as it wasn't urgent. Overall we had a great experience and appreciated Aruna's time and help. We loved the mattress price and comfort in store- hoping that will lead to years of restful sleep once it arrives.
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December 2018 by Hailey Klingbeil
I have been looking all over for the NARS radiant foundation the lady working told me they had it and that she would put it on hold for me I also explained I didn't have the receipt but she said it was fine and they could look it up in store. When I got there they had no idea what I was talking about and gave me attitude about not having my receipt. Then she did the exchange and when I left the store I realized she gave me the same foundation I was just trying to exchange and they were all out of the foundation I had came there for. Super incompetent and very disappointing. Terrible experience
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December 2018 by Susan B.
No stars would be 1 too many for this unbelievable horrible department store at Brookfield Square in Brookfield, but one can't post with out giving a star not deserved. STAY AWAY unless you like being treated like a thief or enjoy being ridiculed and abused. Upon an acquaintenance's recommendation to shop for insulated curtains I chose JC Pennys as it was close to my home. While in the store looking for insulated drapes, I was eventually helped by a knowledgeable salesperson and I ordered and charged 2 drapes on 10/13/18 to be delivered to the store. This is the very end of the only service I received and the only time I was treated like a human. The day I picked up the drapes at the JC Penny.com counter I came home to find only one of the 2 drapes ordered was in the package. I immediately called the store and spoke with 2 sales people, one who was a female who was very rude and accused me basically of losing the drape that wasn't in the sealed package. I asked for her Supervisor and spoke with a male by the name of Chris who questioned me on whether I dropped one, was I sure it wasn't in the package etc, as if I was not being truthful. I then asked for a manager to call me on Monday as this was a Saturday. (What ever happened to I'm sorry this happened. How can we make it right?) The following Tuesday I called the store again as I did not get a call on Monday as requested. I spoke with a Sara who was not a mgr. as "the manager was busy" and handed me off to Sara who stated I would need to come back to the store, park my car, come up the elevator and wait in line to re-order the drape that was missing from my package. She stated it is the store policy not to take a credit card over the phone to place another order for the missing drape. No exceptions. No apologies Tonight I finally parked the car and went into the store and up the elevator and waited in line to return the one drape that I ordered on Oct 13 as I was not about to do any further business with this store by attempting to buy the 2nd drape that I ordered on the first place. I spent a very long time at the counter with 2 clerks trying to figure out why they couldn't do the return. Approx 20 minutes later I asked for a manager and Demetra stated: " I am the store manager". She stated she could not do the return because I had already been credited for the return and that I should go home, check my credit card statement and come back if I didnt see the credit. I was absolutely dumbfounded that I could stand there with the receipt and drape in my hand and she tell me she didn't care what I did with the drape, but she was not taking it back as I had already returned it!!!!! I continued in dismay to ask her how this could possibly be the case I told her this was totally unbelievable and she bluntly turned away and said:"next in line" summoning the next victim into her return line. DEAD SERIOUS JC PENNY will go out of business and deserves to sooner rather than later. Never in my 65 years of life have I been treated more poorly from every person I encountered since the day I placed the order in person. These employees from the top down have no idea what it is like to smile, be courteous, be kind, offer an apology and treat their customers like they are valued. I will never step foot in another JC Penny store and will tell everyone I know to stay as far away as they can unless you they like abuse.
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November 2018 by Lauren N
This is not what I have encountered of other sephora stores. This one was over picked and it felt very unorganized. They were out of the common makeup I buy including the too faced waterproof mascara. I went around looking for even a sample size and no one helped me. Workers seemed distracted and possibly understaffed. Testers of the too faced makeup looked dirty and in need of replacement.I think I would be better off ordering online next time. Wish it was cleaned up a bit as sampling makeup in person is a much easier process.
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August 2018 by Candy G.
Such a joke. Don't ever get a warranty through anything because both times I tried to replace my chain it took over 2 months and 20 phone calls back and fourth with horrible service. They deserve -1 star.
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July 2018 by Heather Antczak
I like that this location is closer than the one in Mayfair and jcp sephoras have different sephora favorites sets that are better in my opinion..but I gave 4 stars because the staff is super hit or miss. I've had super good customer service, and the complete opposite where no one ever approaches me.
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April 2018 by Em R.
Go to Mayfair instead. Hard to get help and some staff refuse swatch samples here. Refused here, got same thing there.
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March 2018 by Sanford G.
Visited this store last week and found it to be in poor condition and not inviting to shop in with merchandise on the floors under the merchandise racks. Turned around and walked out
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December 2017 by Der Yang
They had 2 people at the desk and both of them was talking to the customer ahead of me for more than 5 minutes. I got fed up and I left. Horrible service.
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October 2017 by Jazzy E
I called to put an order on hold and was immediately pleased by the warm personality of the woman I talked to on the phone. The item was sold out online and the only one left in stock in the Sephora's near me. The woman, Antoinette, told me she would hold the item 24 hours. So I make the 35 minute drive over after work, and meet Antoinette, who is just as warm in person as she was over the phone. There was a mishap and apparently, one of the associates had put the item back on the shelves and it had been sold. Mistakes happen. However, no call was made to let me know in advance and my time, gas, and excitement for an item I would ultimately not posses had been wasted. I was angry and stepped away but not before asking to speak to a supervisor. The general manager, a blonde with shoulder length hair, came into the store and consulted with Antoinette about the situation. As I waited for her to approach me, I perused the shelves hearing tidbits of them speaking about the situation at hand. After gathering the information needed, the woman made no effort to engage with me. I patiently waited, perusing the shelves at the latter end of the store for an elapsed period of time before realizing she had no plans of ever coming to speak to me or even address my presence to resolve the matter. Frustrated but hopeful, I stepped up to the register. I stood directly at the register, right in front of this woman, for several minutes. Even then, she said nothing, looking down at a device I guess to pinpoint where another palette was as another pleasant associate and Antoinette nervously glanced at her. To treat me like a living ghost is not an effective way to diffuse an escalated matter. It is possible to look up and acknowledge that there is another human being standing right in front of you. It's simple courtesy. My patience was worn at that point, and I asked for the number to corporate. The manager stared transfixed at her device and continued to not even make eye contact with me, except to ask if I wanted her to write the number down or put it in my phone. I asked her to write it down. I took the paper and walked out of the store. As a manager, I understand it can be daunting and intimidating to speak to an upset customer. However, the very last thing you want to do is to ignore them entirely. I had every intention of calling corporate as soon as I got in my vehicle. But as I walked to my car, I heard my name being called out behind me. Antoinette had literally chased me down to apologize profusely for the matter. My intolerance level for general incompetence and a disregard for me as a customer is very high-this was a fusion of both. For her to handle the situation without cowardice and the upmost professionalism was amazing to see. She spoke to me with empathy and understanding, and ultimately turned my frown into a smile. Antoinette told me she would go above and beyond to make me happy if I came back the following day. She even called me on my way back home to assure me she would make it up to me. I took her up on her word and even though she had left for the day, she reserved a wonderful goody bag and went herself to get the last available palette for me to buy at my convenience.Thanks so much for everything Antoinette; I'm really grateful for you going above and beyond for me as a customer. You are phenomenal. This woman is a gem and if she isn't already a manager, she needs to be one.
