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February 2024 by Rachel Wilkinson
JD and Ray were absolutely amazing at helping my family with a plan that would work the best for us!! Highly recommend this T-Mobile location!
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November 2023 by Guilherme Altoe
Great experience trading my phone. Great team
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October 2023 by Dayton Kane
Jen at the Brookfield (Moorland) store helped me switch out a very old phone with a new phone and plan. By upgrading to a different plan and combining some of my streaming fees she ended up saving me money on my monthly bills! She was knowledgeable and friendly. This is actually the first time I have ever left a cell phone store with a good feeling. Thanks Jen!
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September 2023 by Mike Holzem
Poor customer service! Staff was rude and umprofessional! I will not be going back to the mall location ever again!
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May 2023 by Kevin Golliher
I switched to T-Mobile about 4 months ago and have had mostly a positive experience. One issue I had was my contacts would get texts from a temp SIM instead of my real number. I called and stopped at 2 other stores and nobody would help me. Ray at the Brookfield Square store went way above and beyond, fixed my problem, confirmed it was fixed, all at no cost or benefit to him or their store. Ray was awesome and that will be my go-to store from now on
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May 2023 by Leilani J
Very knowledgeable Sales and Management. I was given all my options and they helped us pick which devices and plans were best for us. Everything was explained and nothing seemed covert. The manager Steve and his crew provided the best customer service experience I’ve had with any cellular provider. Honestly I would definitely recommend this location. I trust them to give honest and trustworthy information about not only devices but also any plan changes. They were also very friendly and fun to work with during the transactions. I don’t give 5 star reviews easily so this was definitely earned.
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February 2023 by Sherry Seston
The manager of this store was incredible! Very helpful and knowledgeable. He has a great sense of customer service and was patient. He also multitasked and helped multiple people at the same time. He really went above and beyond for us. We went to a different T Mobile store earlier in the day and the staff their was very negative. They told us they wouldn’t be able to get us the discounts we wanted and that we would have to wait three days for our number to be activated. We decided not to even try going back to the Brookfield store and went to this New Berlin store instead. I am so glad we did. They were awesome!
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February 2023 by Lawrence Lauer
Not understanding how phones work, apps or other computer functions this stores representatives were very helpful in understanding my phones problems and guided me to the right place to find the solutions I needed. Their patience in my lack of knowledge was fantastic.
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January 2023 by Cassidy Captain
JD is awesome to work with and so nice :) ask for him when you go and get your new phone
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December 2022 by Taylor Massong
The manager, Steven, was very helpful and went the extra mile in getting our new phones set up! He made sure we had the right deals and bundles to save us the most money. The other employees were also helpful and patient, even when our baby started to cry.
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September 2022 by John W.
Steven and JD were great! They helped us out before the store was closing and stayed late to assist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.
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August 2022 by Michael Kiesling
Timariah and JD were not only knowledgeable and helpful, but their energy was also so welcoming and fun. They made a situation that I thought was going to be painful very easy (and it was actually fun!). They were quick to answer any of our questions and explained the process clearly.By reading these reviews, I can tell that I am not the only one pleased with their work. Great job guys!Edit: the other employees were friendly and informative as well! We just didn't interact with them as much as Timariah and JD during our visit because they were clocking out.
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August 2022 by Beauty N-Galore
Timariah and Steven were absolutely amazing and knowledgeable reps who answered all my questions and concerns. I went in to get my daughter a watch as well as myself and they went above and beyond to provide excellent service, I now have a T-Mobile home store that’s definitely better than the rest.
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August 2022 by Jennifer Borch
DeAngelo saved me last minute when my phone got stuck in a weird mode. Ray was very helpful too! Thanks guys!
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May 2022 by Morgan Ahmad
Timariah, JD, and Steven are so helpful! Timariah and JD helped me with my phone grade a few weeks ago after I had two bad experiences at other stores. I drove 45 minutes to go to their store in Brookfield because their costumer service is phenomenal. I came back about a week later with my mom to upgrade her phone and worked with Steven. He has helped me before in the past at a different location and he is so knowledgable and helpful. All three of them are friendly, don't try to sell you things you don't need, and take their time/never rush you. Timariah and JD even stayed late while my phone data was transferring on a Sunday night which was very sweet! 10/10 recommend.
