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February 2024 by Scott D.
Muhammad was polite and helped me with my regular transaction but then went out of his way to provide further remarkable service in setting up my Zelle connection with my other bank to service transfers off hours and more conveniently. He was super conscientious and made my day. Thanks!
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August 2023 by Daisy W.
We bank at the Metro Market Tri City on 76 St. in Greenfield. My son had an IRS question and Paris went above and beyond to provide an answer. Outstanding customer service! Thank you Paris!
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May 2023 by Jon Morales
Since switching over to Tri City my banking experience has been amazing!! Catherine Crivello has gone above and beyond when it comes to my financial needs. She is thorough with my concerns and questions. The support I received from her is exemplary!!
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March 2022 by Norma Hych
I always have a great experience at the Tri City National Bank 12746 W. Capital Dr. When Barbara is standing to assist. I had came into the bank one day to make a withdrawal from the bank. It was a 5,000.00 with drawal Barbara immediately ask me if some one had ask me to take money out that would be fraud for money gain. I thank her for looking out in protect me as a valued customer. She always have smile on her face treat everyone as valued customer. I believed that she should be recognized a very valuable employee for her outstanding service on the job. In this day and time people are look for a person like Barbara that is committed to do here best. Thanks again Barbara keep smiling.
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November 2021 by Yasmine Matthews
This bank has been taking additional money out my bank account for random reason they charged me 200 for a 1 overdraft fee plus 35 dollar random fee they do this Everytime I have money sent they need to be investigated for Fraud I have 3 kids and they Refuse to look at my sceenshots and bank statements that is reducing money randomly out my account that I never Use Also spoke to owner Kristen branch boss where I open the account They All ReFuse to Help Very Money HungryI cant wait to close this Account
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October 2021 by Alphanzo Byers
Never had any difficulty with any kind of financial transaction. Friendly staff and services.
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August 2021 by LaFayette Russell
My favorite location , The service is great , the staff is always friendly and greets you with a smile . Natasha Johnson has helped me with specialbanking services and glows with an " Award Winning Smile " .
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August 2021 by GVB
I had been a client at Tri City for almost 15 years, until recently I fell victim to ACH fraud through an indeed job posting which was a cover up for a money laundering scheme. When I brought to their attention that the many thousands of dollars that had been direct deposited into my account may be part of a money laundering scheme, they made me feel bad and made me close my account because "they don't like that type of activity." I was a victim of some scheme and they made me feel bad and close my account. The people at chase bank did not make me feel bad about what happened to me when I explained to them what happened. US Bank is my new bank and when I need to make a deposit I can just give them my card and I think that's really amazing. Two stars instead of one because of free checking.
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April 2021 by James Spears
Very good service. Domonique is my favorite always a nice smile and very friendly.
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March 2021 by Terri Stier
So Cindy Greenlee..shes amazing. She helps with my banking, answers any questions I m not sure of ..all ways available when I need .very polite .private and confidential..respects all my feelings,able to answer and help with any banking issues. To me Cindy .s 100/% the best at what she does.
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March 2021 by Don Grubor
Great branch location. All of the people are so friendly, helpful and knowledgeable. I have a great experience each time I visit.
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February 2021 by Daniel k
I have to do international wire transfers occasionally, and Cindy Greenlees has been very personable and knowledgeable. She explains what is happening and why during the process, and dots every i and crosses every t ...!Very welcoming and accommodating to my schedule, even over lunch times. Thanks!
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February 2021 by Mari
This is the best bank ever! Everyone at the Tri City branch at 128th and Capitol in Brookfield is like family. Been banking here for many years and have always enjoyed the warm, friendly and helpful staff. Always efficient, professional and caring - if you're looking for a bank that will treat you well, this is the one. Awesome!
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February 2021 by Office MEP
i really have to give a shoutout to Tri City Bank for helping through what was a very traumatic experience, that of having our email hacked. As you can imagine this entailed so much manpower and oversight to make sure all the banking information was secure and Tri City Bank specifically Cindy Greenlees and Natasha were superhero's with helping me through it and made a horrible situation manageable. I appreciate their level of commitment to their customers. Nice going !!
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January 2021 by Christina W.
Excellent customer service, thanks to Benjamin Sanchez! My dad, in his 70s, needed something notarized and you have to actually be there in person. My dad was unable to get there due to medical issues. He gave me a note to pass on to the bank giving me permission to take care of this for him. Unfortunately, the bank couldn't honor that. However, Benjamin Sanchez went above and beyond to save the day! He offered to drive to my parents home to get the document signed with my dad present!!! Before I got to Tri-City, I had presented this same dilemma to Chase bank. I understand there are rules in place, but the woman wasn't nearly as kind or caring as Benjamin. She had no solutions for me that were going to work to get this job done for my dad. I should have gone to Tri-City in the first place! Thanks again, Benjamin, for helping out my family! We truly appreciate you!
