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March 2024 by Patrick P
Now under new WOKE management trying to nickel and dime you on Amazon returns. They will charge you to tape the box now and if it's not in its original Amazon box they say they can't ship it for some weird reason just to get you to purchase one of their overpriced boxes. I will take my returns and business to the other location from now on.
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February 2024 by John Steigerwald
I was very happy knowing that all I had to do is bring in the package I needed shipped and that they would take care of the rest
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January 2024 by Christopher Cousineau
Horrible experience. The customer service here is deplorable. The owner of this location also clearly doesn't care.Charlie, whom others have written reviews about on here, is extremely rude. After rolling his eyes at me for no apparent reason and then throwing my package onto the counter, I attempted to grab it back when he ripped it out of my hands.The owner, who was standing at the register next to him (and ended up handling my transaction) never apologized or said anything about the interaction.DON'T GO TO THIS LOCATION - Any extra time in the car driving to another location is worth it.
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January 2024 by Dennis Troutman
Long lines due to holidays, they let a lady stay at a register and add stamps to 100+ envelopes….. ????????
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December 2023 by SFS Quailence
I, being the first time mailing something in-store, had alot of help and tips from the Staff. I could have had alot more trouble without em. You go Brookfield team!
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December 2023 by Jared
Charlie is awesome, he must have been a drill instructor. Love the way he directed traffic and for everyone to be serviced in a timely manner. Don’t let the haters bring him down… we need more of Charlie!
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December 2023 by sandy h
Hands down the worst UPS store around. Unfriendly, rude, and the only place I ever encounter issues with Amazon returns. I’ll drive the extra few miles to Pewaukee or West Allis for a pleasant experience. 4 attempts, 4 fails.
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December 2023 by FredO Guzman
Definitely a ZERO star location. The man child Charlie seems to really hate his job and treats people like they owe him something. Definitely must have got passed up on a few promotions. Also the "owner" doesn't seem to care much at all as he didn't appear to care how little Charlie treats people.
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October 2023 by S Correa
I really like staff at this location. They also are very helpful with packing items and shipping rates
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October 2023 by Rebecca Linehan
Poor customer service/experience. Not a word spoken by the employee, even though I greeted him when I walked in and told him what I was looking to do. I even got a cold stare.EDIT: I emailed the email address listed in response to this review and never heard back. To make matters worse, the package I dropped off to send to Amazon 2 weeks ago still hasn't been received by them. I'm not sure yet if my item was never shipped, got lost in transit, or it's very delayed.
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September 2023 by AN IZA
Upon entering, I greeted the African American man present with a friendly “hi, how are you,” but my greeting went unnoticed. He’s unresponsive to my inquiries and seems uninterested in working at all. His rudeness and unwarranted attitude are quite evident.Very bad experience
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September 2023 by Sarah Urban
Just returned two Amazon orders, the guy went above and checked my return and I was missing an item! Saved me from not getting my full return. He did this all while navigating the large influx of irritated people that walked in at once, because they all walked in at once.
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September 2023 by lorridzak
Every staff member I’ve worked with has been super patient and helpful. I often bring our autistic teenager with us and have him do the transaction for life skills experiences and they are very engaging and helpful with him.
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June 2023 by Daniel Hintz
This store is a complete rip off. They charge $3 to print 1 sheet of paper. Apparently you cant send a doc to thier printer. So they charge you a $2.50 computer use fee, which they controlled.
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June 2023 by M Frost
It is definitely in a convenient location, but unfortunately the young gentleman working there really seems to hate it. He mumbles and barely acknowledges people.
