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February 2024 by Randy Venne
Fast and friendly service on every visit!
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February 2024 by Dan Klemm
Great service every time I visit. Very friendly and professional.
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February 2024 by Jason Kayzar
Number 1 for a reason.
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January 2024 by Brendon Coleman
Awesome staff. Wheel and Sprocket does a lot for the cycling community.
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November 2023 by Doug Campbell
Had a great experience with Lori she was able to answer all of my questions in a friendly and informative manner, while helping me select not only the proper bike, but one that was fitted for me .Let the adventures begin !!!!!
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September 2023 by Mauricio Rotella
Unfortunately, I am not getting the best experience with service in this shop. Let me explain.My wife's Liv Rove E+ electric bike did not come with a front light when I bought this bike in August last year, so I came to Wheels & Sprocket Brookfield to get support and buy compatible original front light. They gave us good assistance to find the right light for my wife’s ebike, one that would connect directly to ebike battery, Giant model Recon E. They where so kind to order it and when it arrive to the shop, they call to let us know that it had arrived. I brough the bike for installation, until there everything was super good. This happened on October 30 2022.Unfortunately, the climate was getting colder at that time, so my wife did not use it until may this year, and bike was not working. I took it to the shop on May 28, 2023 for revision and it has been there for 3 months now. I call every week to Peter to find out about the status a no progress so far. Sometimes I get to talk with Nick when Peter is not around and same situation. Recently I escalated the situation with shop manager Lori, with the expectation she can get things moving. They are all very nice and always respond to my calls, but it does not help in my situation. This is the only bike my wife has, and we haven’t had the chance to go out to pedal this summer together.Hopefully soon we get our eBike bike and we can go for a ride.I will keep you all, updated in my situation.
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September 2023 by simeon fyksen
Nick is the most helpful and friendly individual I have ever encountered. He helped me with an extremely complicated issue and gave it a lot of time and effort and even though he was unable to solve the problem, he did everything within his power to help and walked me through the whole process. I would definitely want to take any bike that I have to Nick. I definitely recommend this shop for buying and fixing bikes. Thank you a lot for all the help.
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September 2023 by Jeffrey LeClaire
Staff was very friendly while I was in the store. Mechanic made some adjustments to my bike that were needed but I did not ask for. That was appreciated. Time in shop was longer than I thought it would be but no big deal.
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August 2023 by Daniel Holland
Bought a trek marlin 7 here. 2 months later and there was massive chain skip. Took it in. After near a month of repairs, they changed unnecessary parts, charged for it, and never fixed the original issue. Then asked me to drive to go pick up the parts that would fix it. Avoid the Brookfield service department like the plague. Much better mechanics in the area.
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August 2023 by Dave Romleski
My wife and I bought a $3,000 Giant road bike. After a few weeks the rear tire/spocket/derailleuir started shaking. I couldn't figure it out. I took it in and the service department said it needs a new rear wheel. It is under warranty. We are waiting for Giant. After a couple of days I called... Wheel and Sprocket said no luck. After a week I called...Wheel and Sprocket said no luck, and it could be a while. After another week I called and Wheel and Sprocket said we have no idea, it could come soon or it could be a while. I asked, Should I just return the bike, is that easier? He said we might not have another bike to give you. No no no, I replied, I will just return the bike and buy another one from a another company. He said we are just waiting for Giant and have no idea. Waited......I RETURNED the bike. If you buy a bike from them do not give it to service department, just return it. Save yourself the headache. Here is what they should have done... take a wheel off a another Giant bike on the showroom and put it on my bike and take care of the customer and deal with the warranty problems with Giant for the next 3 months and leave me out of it.
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August 2023 by Katherine O'Keeffe
Had another awesome experience with a Wheel and Sprocket Brookfield service pro today. Diagnosed the brake issue quickly and made the repair. Even added a reflector light for free! Thank you Peter.
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July 2023 by John Villasana
Excellent bike service department. Great guys to work with. Glad to have found our service department for our three bikes.
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July 2023 by Edward Bishop
I had a wheel on my daughter's bike replaced recently. Excellent high quality work done by a friendly staff at a very reasonable price in a timely fashion. What more could you ask for?
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June 2023 by Steve J
Easy. Bought a bike on the website. Got a text to pick up within a day. Bike was assembled and the transaction was smooth during pick up.
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June 2023 by Ann Marie R
The pros at Wheel and Sprocket are so knowledgeable and friendly. They take their time answering your questions fully and recommending products that are right for you! They aren't overly pushy and help you make the best choice that is right for you skill level and fitness level. Thanks for being the good guys. You're a dying breed! Don't ever change!
