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November 2023 by Shaneé Jenkins
My experience was exceptional.Landon was my salesman and I appreciated how considerate he was with meeting my needs.I love my new Audi and look forward to many years to come.
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November 2023 by Zak Ruggirello
Great no pressure experience. Our salesman, Micky, was very knowledgeable and knew all the features and options of the specific vehicle we test drove.
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November 2023 by Jenny Yuan
Professional, courteous service from the moment I walked in. Landon is so knowledgeable and did not make me feel pressured at all. Highly recommend working with him if you're looking to buy a new vehicle.
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October 2023 by Chris Mortonson
This had to be the best service visit I have had for any Audi dealer. The mechanic inspection and video was unique and exceptionally detailed. My service attendant was conscientious and made sure I had an understanding of items that may need to be addressed. Overall, it was a great experience and will have me coming back.
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October 2023 by David Brennan
So, I would say that this was an easy transaction with them for me. They're really actually nice and didn't pressure me. I will say one thing I didn't catch was the the floor mats in the car are out of another car, not standard to the one I bought. (Didn't see it until I was driving home). My other complaint is the interest rate they gave me was above 9 percent. Those two things kept it from being a five star rating.
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September 2023 by Steve Cudnoski
An incredible waste of time and money. I was told I had a defective LED daytime driving light. Dealership said it was under warranty. Service advisor confirmed it was under warranty. Unfortunately, Audi extended warranty disagreed. Two separate, worthless trips to the dealership in 3 days combined with terrible communication earns this 1 star rating. Oh....and by the way, your car "wash" service sucks. Appreciate the effort, but the result of both washes left my car dirtier then when it arrived. I have been patronizing this business for the last 10 years and although I have had questionable service before, never felt compelled to leave a bad review. I'm pretty reasonable, but this experience really soured me on Audi North Shore.
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September 2023 by Kristin Holzhauer
I purchased a car mid-May and have had issues since the day I drove it off the latest. After this recent electrical system failure, a member of their own service department warned me it could happen again and the car could stall while driving. With a baby on the way, I decided to return the vehicle. This dealership offered me $15,000 below what I had purchased the car for just four months prior. I am afraid every time I get behind the wheel but cannot afford to throw away the $15k. Still have yet to get a call back from the GM to discuss this concern.
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September 2023 by Janna Koltz
Took my car in with a windshield issue. The problem was diagnosed quickly and part ordered for overnight delivery. I was given a loaner to use while the issue was fixed. Service was great!
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September 2023 by Aezaz Syed
Great cars. We got our 2018 Audi Q7 here and it's a beauty. Landon was very helpful, and responsive. We also appreciate that he drove down till border of Illinois to drop our car off as we couldn't come all the way from Chicago for pickup.
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September 2023 by Jean Mahnke
I was so happy to have found my Audi TDI at this dealership! My sales person, Landon, and the rest of the Audi North Shore team was absolutely fabulous when it came to helping me put this purchase together! Couldn’t be happier with the service! I gave them five stars all day!
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September 2023 by Mark Havens
Called to set an appointment and Megan Villmow took the call and said she’d get the parts ordered/set aside for my appointment. Called me in a few days and got me scheduled with a loaner! When dropping off my S3 she was a true professional and pleasant to deal with. I even ran into Cal (the best salesman I have ever dealt with) and caught up with him. Megan got me in the loaner quickly and I was on my way. Megan keep me up to date the whole next day and informed me when it was ready for pickup. Megan is fantastic at her job and an asset (as is Calvester!) to the Audi North Shore team! Thanks for the great service!
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August 2023 by Arnold S
I love Audi North Shore Service facility. Every single person there is very kind and caring. I’m servicing my car with them for almost two years. They always send me coupons, big discount on repairs and so on.I just bought a pair of windshield wipers new and I ended up spending a few dollars for it. The most valuable used cars are coming from dealership purchases and that’s why this is the cheapest solution on the long run as well to maintain your vehicle with North Shore Audi.Thank you Steve, thank you for my unknown mechanic guys.Arnold S5
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August 2023 by Chris Snyder
Megan Villmow is great. I called to make a scheduled oil change for next week - She noticed that the coverage expired after this month & got me in today before expiration. Was very helpful & handled all my issues. Great job!
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July 2023 by Nag Uppu
I Highly recommended North shore Audi! Steve and team diagnosed the issue very swiftly and informed me about Audi extended warranty bulletin that covers the total repair cost at no cost to me.Being a 6 hr repair job, Steve also arranged a loaner vehicle which allowed me to stay on schedule with work and other personal commitments for the day!
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July 2023 by Elaine Meyer
Wonderful customer service! Kept me updated on progress of Recall service and Complimentary multi point inspection. Best of all, Complimentary loaner (just gas it up on returning it) ! And car wash that includes cleaning floor mats, excellent!
