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February 2024 by Dennis DeCaprio
I bought a reinforced 5 X 8 American outdoor flag in November 2023. The flag hasn't even been flying for 90 days and is already fraying on the corners. I reached out to their customer service with my dissatisfaction. Their response was "we are not able to offer any warranties on our flags" Another words they don't stand behind their products. I highly recommend you stay away from this company.
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December 2023 by Ronald McGough
Well it's very nice to see all the 5 star reviews but my story is not that. I purchased a Poly-Max High wind flag 5x8 and it only lasted about 4 months flying daily with occasional high winds. It started to shred and the colors faded, red turned to orange and blue got much lighter. For $130 including shipping I was expecting this flag to last around a year. No such luck. Contacted them about this problem and was told flags only have a 2 to 3 month life expectancy, Really? I won't buy or recommend them again. This type of information should be available on their website.Signed,A very unhappy customer
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June 2023 by WebMaster Post116
I can't speak to their products, but the fact that they provide a free "Flag Status Alert" service that allows a user to get emails for ANY (or all) states as well as Federal is absolutely wonderful.
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June 2023 by Gabriel M.
First off the flag seems very durable. My issue is that it clearly has a good side and a not-so- good side. I fly my flag on railroad ties. The flags face north. So when I do this the left side is visible which is the not the good side. You can clearly see there is a difference. This was not explained in description. It's a shame because it's so durable. I made a 3 star review a couple weeks ago on the website and they said pending review. They are obviously biased because their website only has 5 star ratings and the last reviews were made in May. I will not pay for return shipping.
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January 2023 by Keren Hutchinson
Just ordered a flag from American Flags Express online. It was the easiest online order I think I've ever place. Thanks for the great user friendly website.
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August 2022 by D S
After several flag purchases on Amazon, I feel as though I've finally found a quality flag! Admittedly, in the past I've been looking for a quality flag at a lower cost. Unfortunately there's no such thing. When I received my order today I could feel the quality of your product. As a veteran of this great nation I take great pride in our Flag and the wonderful country it represents. I'm not opposed to changing out worn flags but have to admit buying cheap isn't really a good idea. I just wanted to pass along my gratitude to you and your staff for the high quality product that you produce. I will be a lifelong customer from here on out. Thanks for all you do and God bless the USA!
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August 2022 by W. Coby Elkins
Great company!! I got an old flag that is about 30 years old repaired here and bought new ones for the daily flying. The staff was friendly and very knowledgeable. The new flags I received are very nice and look great, I got the extra reinforcement on both the US and POW/MIA flags. Thank you Karen
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August 2022 by Cliff Holder
I was very pleased with everything from start to finish. From ordering to tracking to receiving and of course the product. The name American flags Express is something that I look for. I would not buy from China Flags Express. I'll be ordering more products in the future. Thanks American Flags Express.
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June 2022 by Jimmy G
Wow fastest Delivery amazing thank you!! 3rd time around with you guys, and always don’t disappoint….Excellent USA Made Flag!
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March 2022 by Joyce Felipe
UPDATE- I RECEIVED A CALL BACK AND THEY ARE GETTING EVERYTHING HANDLED! IT WAS A SOFTWARE ISSUE BUT THEY ARE TAKING CARE OF THE PROBLEM AND BEING MORE THAN GRACIOUS TO GET IT HANDLED ASAP! THANK YOU!!Ordered a flag with expedited shipping. 2 days later nothing has been done, when I called they said that they don't have the staff to input online orders or call to advise of any delay. After checkout on the website, I looked at something else on the website and they send emails DAILY asking to come back and checkout! Why?@?@? If you can't fulfill the orders you do have?
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January 2022 by Michael Voeks
Everything you need for American flags and more. Replacement parts for what you already have. Close to where I live. Butler,WI. Glade to do business with them.
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December 2021 by S K
Five star customer service.I sent an email via their website contact form about the color of several flags. Nicole replied, going above and beyond by taking the flags out of the packaging and taking a photo to allow me to compare the colors. I also spoke with another employe on the phone who was equally patient and helpful.A great flag shop with excellent customer service.UPDATE - 05/04/2021 - I had a quality issue with a flag purchased, from a supplier, not made by American Flag Express. I emailed them about the issue and they promptly, respectfully, and with definitive resolution dealt with it.American Flag Express embodies the customer first principle completely. Their flags made in house are of high quality, and they cannot be faulted for not opening every package of flags provided by a supplier. While the issue with quality is rare, their customer service is exceptional.
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November 2021 by Garth vader
I ordered 2- 2x3 flags for my atv. Both frayed on the first ride. Both only used for a couple of hours in the sand dunes at speeds no faster than 25mph. You can clearly see in the picture they're still brand new. I contacted them and sent pictures with no response. I guess you get what you pay for.
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October 2021 by Chris Stoll
Great customer service.
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August 2021 by Terry Johnson
When I ordered a (Flag Size: 3' x 5', Wind Conditions: Average to High Wind - Nylon, Extra Reinforced - For Extra Flag Life: Yes), I figured it would last. But it only made it 91 days before coming apart. The worst thing is this company DOES NOT stand behind their products. Karen, said to send it in to be fixed! lol, once you cut off the bad part, you now have a smaller flag lol. When asked to replace it, I got no reply. Bad company. Shame on you Karen. Never again.
