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February 2024 by Joe
I've had many positive experiences here (and not a single bad one). I help my 92 year old mom manage her finances (her POA) and often go to the bank with her. They've treated us very well and everybody is very professional and kind. I just called this branch and the employee was helpful and polite. This is a nice bank and they've made helping my mom very easy. Much appreciated.
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July 2023 by Benjamin Duyck
Closed during banking hours.
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June 2023 by Alex K (Space Ace)
Their quality of service really has degraded over the last years. They're now just OK if you just need to use the ATM or a simple window transaction.But if you need to go in to the counter, the service is a drag. This last time the teller clearly projected that they were bored, leaning on their arm, closing their eyes and generally looking as if bored and making me feel as if I was inconveniencing them. Their speech was slurred and I had to constantly ask them to repeat their words to try and understand them.They just project an overall negative level of unprofessionalism and you then leave feeling that they really don't want to be there or even want to help you.When I left I sat in my car reflecting on the degree of unprofessional service snd thought to myself just why should I continue to do business with them? Why reward a business who has representatives who treat you like they don't value your business or care to have you as a customer?I'd been a customer there for over a decade and have both a personal and a business account with them and they clearly have profited greatly off me.It was a nice location years ago but the staff and the place has change and not for the better. Really looks like it's time to change banks. It's not like I will have to look far to find a competiting bank who would be happy to have my business.
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February 2023 by Michael Rud
Fletcher goes above and beyond.
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December 2021 by Kim Luzich
This bank seems to randomly close on a whim. Twice this week the doors were locked even though there were employees inside. Then you go to drive thru and they ignore you until they are ready. Customer service is terrible at this location. US bank has went downhill. I don't recommend.
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September 2021 by Engr. Bernard Monte Ongwae
Best US Bank branch in WI. Thanks to Shameya who has made my US banking experience memorable. Best advice. Most efficient and friendly
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February 2021 by Ryan Schmitt
Very slow and their systems were down...no idea when they would be back online. You would think a bank of this size would have backup systems. I went to another branch a week earlier and their ATM was out of service...US Bank has gone down hill in a terrible way.
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November 2019 by Christyana Williams
Fix ur night drop box. It’s been broken almost two weeks.
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August 2019 by Lindsey Walcott
Never use their ATM. I used the fast 40 option in July, and only 20 dollars came out. I went into the branch and filed a claim, which took about 15 minutes of my time (after waiting 10 minutes for the branch to open.) Today I received a letter denying my claim. In short, I lost 20 dollars and a half hour of my time.
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July 2019 by pamela colclasure
closed on Saturdays??
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October 2018 by Mary C.
I don't know what happened to all their long term workers. But all have been replaced.
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May 2018 by Josh Juechter
Great management.
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November 2017 by John Ehlinger
Lacking customer service
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April 2017 by Jonathan Streich
Great service
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May 2016 by Andrew Pelnar
Nice bank friendly staff
