-
August 2022 by Tony Koenigsbauer
I stopped in quick to look at Nike frames. I went here because VSP website listed this place as a place that sells Nike. I was immediately told I needed an appointment to look at frames. I stated I was here just to take a 2 minute look at styles and colors, and would not touch any frames.. I did not want to talk to an optometrist, just to look for 2 monutes. Again I was rudely told I could not look at any frames unless I had an appointment and they were booked the rest of the day. I will go elsewhere. I immediately had a bad feeling about this place. My VSP insurance will be used elsewhere.
-
March 2022 by John G
Dr orvis is the best
-
November 2021 by Steph Young
At a different eye place the lenses of the glasses I ordered were made wrong once delaying shipping and then on the day I received them they were wrong. It took 14 days to get them and would take another 7-10 days to get them redone. I cancelled the order on Tuesday having lost confidence in the lens manufacturer.I have just had my fourth eye surgery a corneal transplant and my glasses being correct is super important after all I have gone through.I went to Family Vision Center to see the selection of frames they had. They had a great selection of a variety of different shapes. I went the same day I cancelled the others. I did not realize they see people by appointment (COVID). They did not have people scheduled that day apparently. Even though they weren't seeing people that day they gladly helped me find a frame I liked.The previous place had to cancel the order in the system and have it cleared before they could place my order under the new insurance. There were issues getting this accomplished and they spoke with my insurance company five times to get the order through for me.They were friendly, professional and willing to help me get this done so I could get my new glasses.I can't express enough how pleased I am with this business.
-
October 2021 by Michelle Gholson
Everyone that works here makes you feel like family! Clean, friendly, welcoming, and nurturing environment and patient experience! I will always continue to go to Family Vision Center and highly recommend their services to everyone I know and meet in the future! Thank you for your time and consideration!
-
August 2021 by Chana Loyo
The doc here is EXCELLENT!! She noticed a small change in my vision that could have lead to permanent damage from a medication ?that I was taking... not only that but she is patient with my autism spectrum kids, and also noticed a nuance that required prism lenses. Wow. She is THE best!
-
July 2021 by Cindy Lofholm
I really appreciated the time that the staff gave me and my husband. A few of the members were newer but they showed confidence and enthusiasm for their jobs. Everything was clear to me and they did a good job at telling my husband and I whether something will be billed as medical or vision. The doctor was super friendly, knowledgeable, and really cared about her profession.
-
July 2021 by Chana Messerman
The doc here is EXCELLENT!! She noticed a small change in my vision that could have lead to permanent damage from a medication ?that I was taking... not only that but she is patient with my autism spectrum kids, and also noticed a nuance that required prism lenses. Wow. She is THE best!
-
July 2021 by Susan Paupore
A friend recommended that I come here for my next pair of glasses since my old ones were in rough shape. The staff and doctor were friendly and professional. Very satisfied.?
-
July 2021 by Paul Kauders
Not customer friendly.
-
June 2021 by M O.
The worst customer service I have ever experienced. The front desk refused to release information from my past exams due to an unexplainable "policy". Mind you this was told to me AFTER I was on hold for 5 minutes as the receptionist looked up my request! After being a patient for over 10 years, I won't be back. Too bad as I have always had a good relationship with Dr. Orvis; if only she had a honest and caring staff.
-
August 2020 by James McCann
Long time patient.
-
May 2019 by Keri Bertrand
Switched here due to new insurance. Both experiences so far have been wonderful, and I am completely satisfied with everything.
