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February 2024 by Linda Curran
We recently were in the market for a new dishwasher. We wanted to purchase this from a local store due to a poor experience with a big box store post sale.We were not disappointed with Kettle Moraine. Our sales person LJ did a great job listening to our concerns and he recommended an American made Kitchen Aide dishwasher. He was very familiar with all the features of the machine and he encouraged us to try them out ourselves. We were very happy to hear that Kettle Moraine delivers and sets up their own products. This is a very important point! Our last kitchen package we purchased was set up by a secondary service and nothing was done properly and was difficult to rectify. We are looking forward to the delivery of our new dishwasher and will post an update at that time.
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February 2024 by Kristine
We were in the market to purchase a new front loading wash machine and visited your Cedarburg store on February 16th, after a recommendation from a friend. Working with your salesperson, LJ Garcia was a pleasure. While he was definitely knowledgeable about your product lines, he was also respectful, patient also quite kind and engaging. We ultimately chose an Electrolux washer which was delivered this afternoon.The delivery crew assigned to us were Gustavo and Mario. They were every bit as positive and professional as Mr. Garcia. Both of them are friendly and hard working men who carefully handled the delivery and installation without any problems. Excellent delivery process!We will return to your store if we find ourselves in need of another appliance and will be happy to recommend Kettle Moraine Appliance, and Mr Garcia, to our family and friends.
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February 2024 by Thomas & Christina
We were so thankful to work with LJ when picking out appliances for our new home. He was very informative and provided us with options that fit what we were looking for in the appliance. He answered all of our questions along the way, and went above and beyond to help us feel confident in the appliances we choose. Would highly recommend working with him for your appliance needs!
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February 2024 by Regork Sr.
Yesterday i went to shop for appliances and was greeted by Ej, a salesman at the front of the store. Ej was professional, knowledgeable and a very honest guy. He was helpful with questions i had about their appliances and even gave recommendations of his own based on customer experience. Thanks Ej! Although, Ken on the other hand was somewhat rude to me and came off a little aggressive. But hopefully he can reflect and be properly trained in customer relations. I will be a returning customer then!
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February 2024 by Chrissy Koth
Be very careful purchasing from here. They are not very knowledgeable about what they are selling which can create many problems for you.They lie about financing saying you don't pay til it arrives which is completely untrue.. they will bill you weeks before it arrives. For the $9000 that I spent I am very uncomfortable with the whole process. Also I wanted to cancel before it arrived due to the issues and I was told no. I personally will not shop here again.
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November 2023 by Louisa
Bought a stovetop and it died within 6 months of installation. Called them and they said they no longer service appliances and there is nothing they can do. I purchased it because they provided service to appliances and checked with them on that before I bought it from them. The sales man assured me if I needed help with the cooktop they would be able to send someone over within the first year. Now they claim there is no one to do it and I have to use the warranty through Fridgeaire. Completely lied to me about it.The stove was fixed but kept having problems so we got a new one and when that was being installed they informed us that the Kettle Morraine people installed the wiring wrong and that is why the control panels kept dying. Unfortunately we didn't find that out until it was too late and the new one had been already installed. Would never recommend
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November 2023 by Bryan and Bre Gruenewald
Great customer service, wide selection of product, and fantastic customer care after our appliances were delivered.
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October 2023 by Brent M.
No longer service what they sell.......lost all of their excellent sales counselors.....you can get better pricing from Best Buy, Lowes, Colders, Menards, etc.......their main niche was servicing and not they do not do that anymore.
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September 2023 by Scott Franquelin
I ordered two appliances online and was confused that even though I asked for delivery, it offered no delivery date options. I went into the store a couple days later, and was ignored for 15 minutes. I finally went to the back counter to ask about the delivery the lady was rude and seemed annoyed they actually had a customer.She did explain they don’t finish orders online and I would receive some sort of communication from them to finalize the order. Okay, weird.Now it’s been a week and nothing.Am I supposed to do my own customer service?I won’t be shopping here again.
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August 2023 by Zach Otto
Recently ordered our new washing machine from here. The staff was very easy to talk to, and the installation process went smoothly!
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August 2023 by Renee A.
We bought a dishwasher from Kettle Moraine Appliances. It was installed yesterday. The three gentlemen were the nicest and most polite men. They called ahead giving an estimated time of delivery which was greatly appreciated. Kudos to this team, Little Gus, Kevin and Rosendo, Thank you!
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June 2023 by stefan Pohle
Gus and Rosando did a great job delivering and setting up my refrigerator. They were two very nice to people to deal with in general...
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May 2023 by Mike P
Very poor customer service. I have repeatedly received junk mail advertisements from them and have repeatedly requested that I be removed from their mailing list. Unlike every other company that I have called, they insisted that they cannot remove me from the list. Awful!!! Management would not even take my call.
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March 2023 by Kay B.
We recently purchased a refrigerator, stove, and microwave from Kettle Moraine Appliance and couldn't be happier! We were totally grateful for Andy's expertise and knowledge of the appliances they have to offer, along with helping us handle the paperwork and also securing a rebate. We were totally impressed with Abel and Mario's professional and efficient teamwork when installing our appliances. And we are totally pleased with the quality of the Kitchen Aid appliances we bought! Thank you Kettle Moraine! Definitely will recommend you to others!
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January 2023 by Karen Nighbor
Thank you for your service, everyone was so friendly and helpful and the delivery guys did a great job too! Awesome refrigerator!
