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September 2024 by AnimeXMaster
They claim it's a "luxury apartment" yet everything is always broken, don't expect to wash your clothes- the washer never drains the water. They "fixe" the washers instead of replacement when they break every other week.
Maintenance ,Tony has an attitude when he has to... Idk.. do his job, office staff & sue is unprofessional and hostile before she even knows why you may be calling.
They'll raise the rent every year while the property hasn't been updated, improved, or fixed so where is the money going???
The paint they chose to paint the walls with is pealing off but they will somehow blame you for their painters work. Heaters don't work in living room, some baseboards need to be attached back on the wall that they refuse to fix, closet system railing falls off the wall they refuse to replace, closet doors don't stay on the tracks, kitchen + bathroom cabinets fake wood is pealing off the particle board. Don't expect them to fix anything and finish the job. Took two years to get a new AC. Have fun using the backdoor of the building to get in, half the time the lock will not let you get your key out and the whole handle is loose from everyone struggling to get their key back. Garage door sometimes get stuck open and does not close. Drive way up to the back of the building needs new concrete but they refuse to fix that also.
Don't forget how often Tony will try to tell you to move out, leave, find somewhere else to live. On top of his constant threats to get you evicted. Office will just randomly give you eviction threats in the mail (per tony's request) without any prior communication or warnings on what they are trying to tell you for anything. Miserable old people.
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January 2024 by Matthew Stong
First off, Larry (the building manager) is awesome. He's up front with you, gets things done promptly, is easy to get in touch with, and is overall a good person...at least he was at first. He became harder and harder to get ahold of, and slower to respond to maintenance requests.He is who you will be dealing with to rent, and beyond; and he makes living there worth it on his own, despite some regression. That's where they get 1 star from - Larry.In terms of pricing, the apartment is super basic, and they charge comparable to a place with much better amenties.As for the management company, they are lucky to have Larry, because they're terrible. They are rude (especially Sue), hard to get into contact with. Specific to my situation: I was a pain when it came to some personal issues I was having (non financial), and we ended up parting ways as I was not renewed. After I moved out I was charged $650.I left that apartment spotless, and to boot, they ended up remodeling/upgrading it right when I moved out. So thanks for passing on your costs to a previous tenant who always paid on time and kept the apartment clean.Side note, the washer and dryer is always broken.
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January 2024 by Matthew Stong (Matty)
First off, Larry (the building manager) is awesome. He's up front with you, gets things done promptly, is easy to get in touch with, and is overall a good person...at least he was at first. He became harder and harder to get ahold of, and slower to respond to maintenance requests.
He is who you will be dealing with to rent, and beyond; and he makes living there worth it on his own, despite some regression. That's where they get 1 star from - Larry.
In terms of pricing, the apartment is super basic, and they charge comparable to a place with much better amenties.
As for the management company, they are lucky to have Larry, because they're terrible. They are rude (especially Sue), hard to get into contact with. Specific to my situation: I was a pain when it came to some personal issues I was having (non financial), and we ended up parting ways as I was not renewed. After I moved out I was charged $650.
I left that apartment spotless, and to boot, they ended up remodeling/upgrading it right when I moved out. So thanks for passing on your costs to a previous tenant who always paid on time and kept the apartment clean.
Side note, the washer and dryer is always broken.
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November 2023 by Hannah Vallone
Have tried countless times to get in touch to potentially lease/buy property from this company. I am always amazed by how rude the employees are when I call to check in on my inquiry. Have yet to hear from any sort of property manager on properties that are available. There is an old woman who seems to hate her life that works reception. I stopped in the other day after my calls had been ignored and she seemed like I was inconveniencing her day even though I’d been trying to get in touch with the company for months. Terrible service. Would love to hear from this so-called “Sue” that is supposed to have called me multiple times. Apparently, she’s only in after noon.
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December 2022 by Sierra Tillman
DO NOT RENT HERE. From top bottom the employees here are rude and aggressive. There is a no subleasing clause in the lease for a reason. When I moved in to a newer addition to the apartment building the apartment wasn’t finished. The maintenance man had to come multiple times to finishing hanging things up and installing things and the microwave was broken. When we toured the place, we opened the closet door and it came off the track and the maintenance man tried saying it was our fault and not that he clearly just didn’t install it correctly. (almost a year into living here and it’s still broken). He had tracked in a bunch of salty snow and what looked like dust all over the floors and it didn’t clean it before we moved in so we were left to clean our new apartment upon move in. The maintenance man is extremely passive aggressive and rude in both his text messages and how he will speak to you in person. Having issues, I called the realty office and a woman named sue was so blatantly rude immediately upon picking up the phone I couldn’t believe it. She kept telling me if I had problems I needed to speak to larry (the maintenance man) but if I had issues with larry why would I contact him. Also he’s just MAINTENANCE he doesn’t manage the building. I wanted to rent the last parking spot, the only one available is directly next to the garbage bins so you can only open the door on the passenger side anyways, so when I asked if the price was the same for all parking spots or if there was a discount on that spot being so crummy she told me that the other spots are more but i’m almost certain she’s lying to me. I wanted to rent the spot regardless because there’s no street parking available if you come home later than 5pm and if I could get the spot earlier than the 1st and pay a prorated amount, she told me yes. I get ready to send a check and she calls me back and told me that since I already asked larry (maintenance) and he told me no that she wasn’t going to rent it to me. HOW UNPROFESSIONAL. I wish when I moved I looked up the realty company because all of these reviews are entirely accurate. DO NOT RENT HERE, you cannot get out of your lease or sublease.
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December 2022 by Lynnie Marie
Expect the washer and dryer to be broken all the time. Parking is horrible. Terrace Realty employee is extremely rude! Can’t wait until the lease is done here!
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September 2022 by pharcyyde
way too expensive for the bare minimum. the people who work for terrace realty are extremely rude. just really awful. if you do have to move here, just know they don’t respect you and unless you can sue them for it, they don’t care.
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September 2022 by blessed femme
I was just hung up on by a very rude property manager working for Terrace Realty who YELLED at me! I wish I gotten her name because wow! I pay my rent every month and to be treated like the the ONE time a year I’m able to get in contact with someone? I haven’t had any major problems (though some) with my apartment itself and I love the Cedarburg area but if you CAN go to a different realty company for an apartment please do. It’s not worth the disrespect and the lack of communication you’ll receive for the problems you do have!Look at the reviews! We can’t all tell the same lie!
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August 2022 by Kevin Knipp
Like many other reviewers, maintenance and upkeep is there shortfall. Getting things repaired through the building manager is like pulling teeth, and that’s if she even answers or responds to your calls which is practically never. Then the personal they send are definitely questionable as to whether they even are maintenance by trade. You would think since the owner is a wisconsin state senator he would atleast attempt to have a good reputation among his tenants……unfortunately that isn’t the case. I’d expect this much from a democrat, but not a Republican. Rent goes up every year while upkeep goes down.
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May 2021 by M West
I'd suggest you live in your car or on the streets before renting from these Slumlords.
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February 2021 by Bethany Cunningham
DO NOT RENT from this company. I recently moved out and was not only not given my deposit back, but was charged hundreds more for damages and cleaning. The apartment was left clean and the only damages were some paint damage from faulty command strips, and some scratched up carpet patches in the closet and on the doorframe from my cat (we also paid a $300 cat desposit when we moved in that should have covered those costs). The landlord also blatantly lied and said I could sublease when I asked about it while viewing the apartment since I knew I'd have to leave sooner, so I already ended up paying these people 4 extra months rent to not live there. The apartment was nice- I even recommended them to a friend before I knew what they were going to do to us. But it is absolutely NOT WORTH being treated this way and gouged for money. If I could give them negative stars I would, and I'm not usually someone to leave a bad review. Take my word for it.
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February 2021 by Pedro Rodriguez
DO NOT RENT FROM THESE PEOPLE, Terrible communication, Rude, and absolutely disgusting with how they treat people.
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February 2021 by Jesse Green
Terrible terrible terrible. They want to rip you off.
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October 2020 by James Geilfuss
Have live here for 12 years
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April 2020 by Bethany C.
DO NOT RENT from this company. I recently moved out and was not only not given my deposit back, but was charged hundreds more for damages and cleaning. The apartment was left clean and the only damages were some paint damage from faulty command strips, and some scratched up carpet patches in the closet and on the doorframe from my cat (we also paid a $300 cat deposit when we moved in that should have covered those costs). The landlord also blatantly lied and said I could sublease when I asked about it while viewing the apartment since I knew I'd have to leave sooner, so I already ended up paying these people 4 extra months rent to not live there. The apartment was nice- I even recommended them to a friend before I knew what they were going to do to us. But it is absolutely NOT WORTH being treated this way and gouged for money. If I could give them negative stars I would, and I'm not usually someone to leave a bad review. Take my word for it.
