Markquart Motors Service Department is known for its friendly and excellent service, with a comfortable waiting area offering free beverages and shuttle rides if needed. Customers appreciate the quality of work and clear explanations of repairs, with no hidden fees and assistance in understanding warranty coverage. Many customers trust the technicians and service staff for their reliability and professionalism. However, recent policies require customers to drop off their vehicles with a wait of 1-2 days for service, and there are no guarantees for loaner vehicles, which some find inconvenient. There have been concerns about longer repair times, such as an 8-hour brake repair, and occasional miscommunications about service scope. Additionally, there is a note about the lack of COVID-19 safety measures during the pandemic, with no masks or sanitizer provided by staff or on-site personnel, raising safety concerns for some customers. Overall, the business offers quality work and friendly service, with some room for improvement in communication and safety protocols.
