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November 2023 by AL S
Bought a 23 Maverick from Jeremy. What a great place to purchase a vehicle. Not the high pressure that you can get from other places. Financing with Scott was a breeze, and in and out quick. Thank you for the great experience
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November 2023 by Edward Kassing
Due to a last minute conflict, I needed assistance in getting the vehicle to Toycens for the service. The service agent sent a driver to pick the vehicle who came as directed on the time that was stated. The financial transaction was handled simply over the phone. Another driver brought back the truck again on the time we were told. Very friendly staff!!!
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November 2023 by Carol Gavin
Personnel were polite, prompt and courteous! The work done was complete, everything was explained in detail to me before I paid the bill.I even left with a clean car thanks to a complimentary car wash!
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November 2023 by Denise Fricke
Lee in the service dept. worked us in on short notice. We were traveling and concerned about an issue with our 2016 Explorer. Another dealer told us it would be a week to get us in; thank goodness we called Toycen. If their sales dept. is as good as their service dept., I wouldn’t hesitate to purchase one of their vehicles. Staff are helpful, friendly and knowledgeable! Five stars and more!
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November 2023 by Gabe Mawby
Got to work with Tim “Gibby” Reiter Today and went in unsure of what I wanted and left the lot in a New (Personally) Truck!! Hats off to Tim and Scott, you guys made me feel comfortable and did an amazing job making sure it’s what I wanted. I appreciate your patience with me and helpful insight on any and ALL questions I had. I Definitely would recommend going here before anywhere else in the Chippewa Valley! Keep up the great work guys, was a pleasure getting to work with both of you!
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October 2023 by Fred Des Forge
I talked to the service manager about two simple items I had in question. He explained both issues and made adjustments with one and told me the other was just normal wear.Then he gave me a ballpark figure on replacing my spark plugs,wires and coils.He was very helpful.
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October 2023 by Sandy Dobrzynski
I have been coming here for all my car service needs and have never been disappointed. I always receive courteous and polite service, and this last visit was exceptional. I got my appointment mixed up and COLE was kind enough to work my oil change in so I didn't have to make another trip. They go above and beond good service and that doesn't happen every day. Thank you Toycen. You're a cut above!!!
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October 2023 by Todd Hallett
Excellent! Highly recommended! Very Helpful and friendly! I ordered a rim for my 2016 Ford Fusion and they overnighted the part and was very pleased they called the next morning and was in at 9am! They also fixed my 2002 Ford F-150 with new transmission lines and works great!! Thank you very much!!
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September 2023 by Taylor Quinnell
Came for an oil change and to get a track put back on for my rear sliding window. Told them ahead of time I needed a loaner car because I had things to do. Guy on the phone said that shouldn't be a problem .Was told when I go there, no we typically don't do that. Loaners are saved for "bigger" jobs. It was 9am, almost no one was there but I guess my time simply isn't as valuable as theirs. So I had to sit for over and hour for an oil change and just to be told they'd have to replace the whole window for a glued on track. What a disgrace. I left one other ford dealership because of this junk treatment and looks like I'm leaving another one.
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August 2023 by Kelly Books
By far, the easiest, most satisfying, car buying experience we've had. The team members we worked with were wonderful, knowledgeable, courteous, and listened to what we wanted/thought/needed. Communication was fantastic and they were very responsive. They did not try to push anything on us, convince us that we should settle for something on their lot, or do any of the other sketchy things we've dealt with in the past from other dealers. We could not have asked for anything more. Will FOR SURE bring our business back.
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August 2023 by Gina Marie
Simply put, we did not have a good buying experience. If it was not for the fact that they had the exact color/model used truck that we were looking for, we would have gone somewhere else. We will not be back, nor would we recommend this dealership.
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August 2023 by Jenna Sc
My vehicle was under warranty for the transmission module and it took over a month for the part to come, only for toycen to put the part in a different vehicle. They didn’t say anything about this mistake until I contacted corporate to ask about the status of the part. The reason I gave a second star rather than just one star is because I was offered a rental car until the part came in for a second time, and my bus ticket home to get the rental was reimbursed. This experience was such a headache, and I would not recommend toycen to friends and family.
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August 2023 by Jeremy Schnell
They were quick and efficient. Took care of the recall and pointed out a problem I was unaware of that needed addressing with out being pushy about immediately fixing it. I Would recommend them to anyone. The very definition of service with a smile.
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July 2023 by Joshua Kramer
This is the best customer service and service department you can find in the area. They're honest and trustworthy and everything goes smoothly throughout the entire process. From loaner vehicles to the end product. I would use them every time!
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July 2023 by Eric Monarski
Tim M. was knowledgeable, and friendly. I never felt any pressure to buy. Would recommend him if you are looking for a vehicle to purchase.
