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November 2023 by Michael Eauslin
I called to make a appointment to have my transmission cooling lines replaced in early October. Said they could not get me in until the 20th. So I dropped off my truck and next day they called and confirmed exactly what was wrong and quoted me a price and asked if I still wanted it fixed. ($755) I said yes. They told me they would have to order the parts and it would be another 2 weeks before they could fix it. I said ok and after the two weeks was up they called and said there was a delay on the parts and and it would be possibly be another two weeks before they could fix my truck. Long story short I did not get my truck back until October 13thAlmost one full month they had my vehicle and I asked about a loaner car they said they did not have one for me as they gave them to other people. I more than likely would not go back here again.
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August 2023 by Bodie Colotti
In and out fast. Car drives like new. Much cheaper than the dealership quoted me!Services: Tires
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June 2023 by Logan Zeien
A genuine group of people who show they care about the work they do and the customers who come in. There’s a reason our friends and neighbors recommended them, and so will we.
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June 2023 by Miranda Bargielski
Fast service, able to get a loaner car. Good pricing.
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June 2023 by Gary Powley
Been going there for years. Stand's behide their work. Freindly
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May 2023 by Chris Roelke
We have been bringing our vehicles to Big Mike's since the shop opened (2015 I think). We have been 100% satisfied with the work, advice, and treatment we've received. Even when we didn't like "bad news" it was clearly and patiently explained in detail in normal words that we could understand. I trust Mike so much that when I broke down in Oconomowoc, I paid the extra $ to have the car towed to their shop. 5 STARS!
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May 2023 by Chris R.
We have been bringing our vehicles to Big Mike's since the shop opened (2015 I think). We have been 100% satisfied with the work, advice, and treatment we've received. Even when we didn't like "bad news" it was clearly and patiently explained in detail in normal words that we could understand. No "up-selling," no pressure. We trust Mike's so much that when I broke down in Oconomowoc, I paid the extra $$ to have the car towed to their shop. All the guys are great, Diane is super friendly.
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April 2023 by Ryan Baerwolf
I am extremely pleased with the work big Mikes did on my Toyota Tundra. The timing chain tensioners we’re rattling to the point I didn’t know how much longer it would last before catastrophic failure. I am very particular about who works on my truck because I usually do my own work but big Mike’s staff fixed my truck so it runs like new. I couldn’t be more pleased and would confidently refer anyone to have their work done here. Thanks again big mike!Service: Engine repair
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March 2023 by Cameron Schwoegler (Redpepper09)
Big Mike's is by far the best automotive repair shop I think I've ever been to. The staff is friendly and they go out of their way to help you in any way they can. 5 out of 5 Stars!!!Service: Engine repair
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October 2022 by Jocelyn Mentuis
Big Mike’s Automotive may be my best car repair experience yet! I needed my brakes done and an oil change and it was done in less than a day! The communication was excellent and the price was fair. I will be going back for all my regular car maintenance!Services: Oil change
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October 2022 by Claudia Egli
Disclaimer: This is a ZERO star rating (google only allows 1 star as the lowest)First off, I want to say that I am not normally the person that comments things on any sort of review but I have to share this because I wouldn’t want anyone else to experience the rude and poor customer service we have experienced at Big Mikes.Do not go there for services. They will charge you for services you did not authorize. They will tell you that you are lying and talk back to you. They even threatened to charge us more when we didn’t want to pay their initial price, that again we did not authorize. Minimal communication from them and when we did have communication, the female receptionist (Diane), was one of the worse representatives they could have. She told my fiancé she called 4 times, we received 2 calls. We have the logs to prove it. She was the one that threatened to charge us more. Pretty sure that she does not own the place, but said she could have them charge us more. She also said that she would get us a quote within a few days, took three weeks. We already knew what was wrong with the truck but they needed to do their own diagnostic but still took them three weeks for a quote. Honestly, if she can’t handle the work load plus being a kind person to her customers, maybe she needs another person to assist her. I mean she could have at least pretended to be nice anytime she was on the phone with us.Honestly if you are looking for car repairs in Columbus, I would highly recommend Sherwood Automotive. It’s right down the road and they have 5 star customer service.I don’t want to trash them anymore on an open forum, but if anyone wants to know more I would be happy to explain further.To wrap everything up, I would never go back to Big Mikes ever again. Even if it was my only option, plenty of mechanics in the area that can provide better customer service!Services: Battery
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October 2022 by Ruth Ingersol
Took our truck into Big Mikes for tires & a complete check over before we went on vacation ,they did an awesome job , price on the tires was great, Big Mikes is where we have all 4 of our vehicles doneServices: Oil change
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September 2022 by Eric S.
I was traveling through town when my check tire pressure light came on. Pulled in to Big Mike's, Mike had the tire repaired and I was back on the road in less than 20 minutes. Very friendly, accommodating and responsive. I'm glad I pulled into Big Mike's, highly recommended.
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August 2022 by Kelly Remus
Mike has very fair prices and there is no other place my family would take our vehicles!
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July 2022 by Fletcher Haus
They were extremely helpful, kind, and quick. Great place to get your car worked on.
