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January 2026 by Vasyl Kosteniuk
Benjamin - an excellent driver, he did his job well and was extremely helpful
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December 2025 by S
Estes lacks the ability to ship things in a timely matter, which is pretty crazy for them being a freight company. They pick up loads days after the scheduled pickups, and it takes multiple times of contacting them for that to happen. They would charge us fees if we did the same to them. Tied as the worst freight company in existence in my experience.
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May 2025 by Natalie Hinckley
Fairly awful. Was waiting a very large freight delivery. Got a call on a Thursday it would be delivered that day and they asked at that time if I had a loading dock. Then said no one told them that. They said they would deliver next day instead at 9am. Waited two hours with no word. Then I got a call from person who shipped said the trucking service was trying to get a hold of me (but I had no missed calls). So I called customers service who patched me to dispatch who were very short with me saying it couldn't be delivered because there was a lift gate fee due. I offered to pay it so I could get my delivery as planned. They said it was too late anyway all the drivers where gone and they needed the payment from the person who made the order. They quickly got off the phone. I called back with the sellers phone number since they said they had not been in touch with them. Dispatch seemed annoyed I called back then then clarified they needed payment from the third party (supposedly ebay since that's where the transaction was made??). It was a small fee of $100 compared to the $4000 for shipping so I'm not sure what the big deal was. I said I would be traveling next week and would need to schedule, they didn't seem interested in working with me to get my delivery made.
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May 2025 by john haycraft
I picked up my shipment at their terminal. They were very helpful loading it on my trailer.
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May 2025 by Sean O'Connell
Shipment was supposed to arrive between 1-5pm on a Wednesday. Called at 4:45pm to inquire if the driver was close and was told there had been a mistake and that the shipment would arrive the next day, same time frame, and driver would call ahead. So, I rearranged my work schedule for the Thursday arrival. Shipment arrived at 9:30am the next morning - no call from driver and no call through building intercom to ring my cell phone. Of course, I wasn’t home because I was expecting a 1-5pm delivery time. So, a large piece of furniture sat on a pallet in the middle of the vestibule of my building, as I located a couple of helpful folks to assist me in moving it. Called Estes and was informed they attempted to call, which of course they didn’t. The delivery also required a signature, which they didn’t receive, but clearly that was a formality in their eyes, as they plunked it down and moved along. Learn some customer service and your current reviews would paint a much prettier picture of your company.
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October 2024 by Danny H
Driver was late and didn’t want to make my delivery, so he documented that he arrived at my house, but it was undeliverable. The problem was, I took off a day of work to receive my scheduled delivery, and the driver then lied and said he was there a SECOND time. Absolutely nothing was done about it, and all I was told about filing a claim and getting compensation was to talk to the original seller of the product.
**UPDATE**
I reached out to the manager of the terminal, and everything was taken care of by rerouting drivers. The driver delivered the next day, so only 24 hours late. Added a star for the damage control.
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October 2024 by Reese Graff
They called to schedule an appointment for delivery, they never came on the scheduled day. When I called the receptionist was rude and told me toe driver called in sick. They never called to reschedule delivery. Finally got a new delivery scheduled for the following Monday and they were late that day as well. An overall terrible experience with rude and unprofessional employees. Would definitely not recommend using them.
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June 2024 by Alida Mau
Whoever was driving this rig was riding the bumper of the pickup in front of them then swerved into our lane and would have run us off the road if we hadn’t slammed on the brakes on I-90.
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June 2022 by Maria Contreras
Amazing people that works there.
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December 2021 by Maura N.
Horrible experience. Gets an F. We, an elderly couple, ordered a custom-built "450-lb-item" from (call it) "Company G", North Carolina, costing $4K. Too bulky and heavy for UPS or FedEx. Company G charged us $700 to ship 450-lb-item by truck (they prepaid Estes), which is normal for this category of item. We were supposed to get "Estes Final Mile® Home Delivery," but didn't. What happened: guyG = guy from Company G guyE1 = first guy from Estes, central Wisconsin guyE2 = second guy from Estes, central Wisconsin GuyE1 called, asking when can he deliver? We told him 450-lb-item had to be set inside a garage. He said "nothing in my paperwork says that--they will leave it on curb. We contacted guyG. GuyG contacted guys at Estes, giving them a "talking to," telling them that 450-lb-item needed to be put in garage, NOT set on curb--customer had paid extra--supposedly guys at Estes understood. After Christmas, Estes called again to get correct residential address to deliver, since they seem to have gotten a partial address. Can they deliver that day, the day they called? We said fine. They asked, "Is 3pm okay?" We said fine. (We can't see driveway from inside house very well.) At 12:30pm, (we later deduced) (and since they wanted appointment time for 3pm, we were not "on the lookout")--they delivered 450-lb-item on curb--they could not bother themselves to announce they had arrived, and departed without a peep. They clandestinely snuck in and out. The situation was all too convenient--we feel it was a set-up--no delivery company delivers anything 2.5 hours EARLY‼ 1:30PM: husband went outdoors to do a chore--spots 450-lb-item sitting on curb 50 feet from house+garage--has a conniption-fit. Calls Estes irately. GuyE2 disavows all knowledge of delivery men (not me, not me, not me) dumping 450-lb-item at curb--plus not announcing themselves upon arrival and not getting 450-lb-item into garage. GuyE2 says because of COVID, their default is to leave things on curb--NOT SATISFACTORY ANSWER--truck long gone, cannot return today. Leaving-on-curb is like old-time blaming-it-on-the-computer. 450-lb-item must sit outdoors, unprotected, overnight, in the elements, on a shared driveway--he will have truck return tomorrow to move 450-lb-item into garage. WTF? So, where the f - - k does "Estes Final Mile® Home Delivery" fit into this picture? We are a residence. What mindless bumpkin leaves a 450-lb-item for homeowner to figure out how to get off the street? We understood, Company G understood, GuyE1 understood, that WE ARE A RESIDENCE, that we prepaid for 450-lb-item to get delivered INSIDE A GARAGE. So who dropped the ball? Both GuyE1 and guyE2 disavow screwing up. "Estes Final Mile® Home Delivery" is a joke, a ploy to squeeze yet another hard-earned dollar out of a customer. We got rooked. We overpaid for shipping that Estes did not honor. We want a refund‼ Estes = dishonorable, shoddy company. No attention to detail. Out for the money. Union probably controls everything. Have advised CompanyG to NEVER, EVER use Estes again.
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December 2021 by Robert Fromberg
I had two pallets of boxes coming to my home from out of town. An Estes representative told me they would call to arrange a drop off time. Without ANY contact or warning, the pallets were dropped off in my driveway in the middle of the night. Wholly unprofessional. Adding that the condition of the shipment was appalling: multiple boxes were crushed, pallets falling apart. I've worked in shipping myself and have never seen such a mess.
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July 2021 by Billy Robinette
Pay online is the best thing they ever came out with
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February 2021 by Lisa Braudt
I worked with Estes to find and upgrade to guaranteed delivery, 18 separate shipments, going to 18 different distribution centers across the US with 1 day notice. I worked with the Time Critical Team as late as 8:30 pm one evening. They went above and beyond to help me and it was very much appreciated.
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October 2020 by Max Pinz
My LTL shipment was supposed to be delivered on Wednesday, but was delayed because they lost the Bill of Lading. Estes requests another from the shipper, who sends over another one. Somehow, the person who received this at Estes forgets to forward it along, so the shipment continues to be delayed. Its now Friday at like 10am And I've got this all sorted out. I'm 10 miles away and I call them up to ask when its going to be delivered. They say Ohh well we can't deliver it until Monday now. I needed my shipment before the weekend! If you ship with them, expect delays. Two stars, because I assume it is still going to come on Monday.
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February 2020 by Brian Birkhimer
Our rep, Tim Hull, is very responsive and attentive to our account. He's great to work with!
