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November 2023 by Dustin Brzycki
Our Sale associate was Baha and Tommy. They were great to work with. They made us feel very comfortable and we’re not pushy. They really worked with us while purchasing a vehicle and also with our trade-in. They really went out of their way to make this the best experience for us.
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October 2023 by Nate Heise
Had an oil change done. Took over 3.5 hours for a waiting oil change. Had my mother in law bring the truck in before a trip. Had to call repeatedly and get attitude from the receptionist and service writers. Upon inspection of my vehicle after three oil change they ripped the inner fender dust cover and left several securing pins missing. Terrible service. No response when reaching out to management. Would give 0 stars if possible.
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October 2023 by Michelle Burr
When looking for a new vehicle, Baha Awadallah made our experience so perfect. We gave him the specs of what we were looking for and he made it happen and gave us trade in value for a less than perfect vehicle. He was on point with communication and making sure we were happy with our choice. Stop in and talk to him to get in the right vehicle for you.
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October 2023 by Graham Morenz
I don't generally leave reviews but I'm thoroughly impressed. I went straight to the manager, explained I needed something safe, reliable, and reasonably priced for my daughter, who just got her license. He helped me pick something out that was less than we budgeted for, let us take it to have our mechanic inspect it, and got us out the door all in the same day. My daughter loves the car, my bank account is happy to still have some $ in it, and my mechanic passed it with flying colors. Thank you Tommy!! I'll be back when I'm ready to upgrade my truck!
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October 2023 by K. Revitte
It's never a great situation to have to get collision repair work done, but Ramon did an awesome job taking the sting out of the process. His friendly communication and demeanor was refreshing and he really put me at ease, showing me I was getting a fair price and making sure I understood everything. The repair was done super fast. If you're in need of body shop services, I highly recommend Venus Ford, and specifically working with Ramon – he's a true standout in the industry. Five stars all the way!
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October 2023 by Heather Nicole
I, hesitantly, pulled in here to glance at a car they had on the lot. I thought for sure I’d bebombarded by the salespeople, trying to pressure me into buying something I probably wouldn’t have been interested in. I have to say, this experience was the opposite. In fact, they helped me figure out what features were most important for me to have in my vehicle, and called me back when they got something on trade that was a great match. The salesman I worked with was very pleasant. Incredibly knowledgeable in vehicles and options each had, and he wasn’t at all pushy. The manager stepped in to help with the deal, I ended up getting a great price on my trade in and a great deal on my new SUV. Both gentleman, definitely gave more effort in the customer service end of things than I could have even anticipated. I felt understood, heard, and like I got a good deal. Even got a free car wash and oil change. Thank you guys. I highly recommend going here first. If they don’t have it they can help you get what you want still! I personally worked with Matt Stockin as my sales person, and the manager, Tommy Guarnieri (I’m sorry if I spelled that wrong). But, the vibe I got was everyone working that day seemed to be respectful and pleasant to be around.
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September 2023 by George Frith
I have about 18 months experience with these guys. Salesmen are great at their jobs but hit me with a cost at about 10k over sticker price. I work in automotive and get a discount but they didn't honor it. I bought anyways because there weren't any available vehicles that I wanted nearby. I bought the service package to keep things easy for my wife. They for 100 percent certain did not rotate the tires twice during an oil change/tire rotation. I marked the tires. The service manager told me I could come back to have it done but I was pissed and didn't want to waste more of my time on something I had already paid for
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September 2023 by Steven Bulik
Brought my 2021 Explorer ST to Venus Ford for warranty work since their Service Dept doesn’t answer calls…not a good sign. Joel Lisinski/ Service Advisor was not helpful from the start, first thing he asked me if I had the VIN number available? (the vehicle is right in front of you, why not walk over and take it directly from it?). After a brief discussion and why I wanted another Ford dealer to diagnose a power seat issue that my original dealer couldn’t fix, Joel declined to look at it; so I’ll find another Service center that’s more helpful. Too bad Venus used to be a good local Ford dealer, definitely won’t be back for service or buying a new vehicle in the future.
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September 2023 by krista seefeld
Brought my Ford Edge in for an oil change and tire rotation, and to check why a service light would come on. Certainly got off to a rough start with the service advisor, but then worked through the service process with service manager! Andy made everything right. My car was taken care of! The customer service I received from the service manager was fabulous. Thank you Andy for turning a bad situation around!
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September 2023 by A 1
I went to other Ford dealers in Illinois before I came to Ewald's Venus Ford . I recommend you check them out if your in market for a Ford.Dominic did a great job selling me a Ford F-150. I was completely happy with the test drive process and negotiation of the vehicle. He went over the features of the vehicle, with me before I left. Give this dealer a try!
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September 2023 by bret spangenberg
I had an excellent experience buying an awesome F150 Lariat here. Ask for Austyn, I enjoyed working with him. He was very friendly and helpful, and worked with us as we worked through our thought processes on what we wanted to purchase.Overall the dealership is excellent, with friendly people and attention to detail, which is important t when purchasing a top end pickup.
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August 2023 by Madeleine T
Had my car towed here for a diagnostic, a week later they sent me a quote for over $4000. After asking multiple times for the trade in value and not receiving an answer, I got a ride to the dealership so I could move forward with potentially buying a new vehicle. Once I arrived, I realized my car was in the same spot it had been towed to. Since my car was not drivable, I was curious if they had ever brought it inside for the inspection they were charging me $180 for. I then had two managers admit that they never actually brought my car inside and just had a mechanic “look under it”. The repairs they quoted me for require a lift to be used in order to diagnose, so ultimately they were lying to me in an effort to get me to purchase a new vehicle. After admitting fault they are now going to do the actual diagnostic but I will never trust anything they say and ultimately will need to have it towed somewhere else with a competent staff. Do yourself a favor and find anywhere else for service repairs because this location is only interested in scamming their customers.Update: I met with one of the supervisors today and he apologized profusely for the lies I was told. He will be personally observing a proper inspection and acknowledged they never took my car in from the lot. In the meantime they did give me a complimentary rental and will be replacing one of the known broken parts for me at no cost. Granted what happened, this was the least I could have hoped for after their negligent errors. I will continue to update this post with what happens next.
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August 2023 by Bob Berry
We love our new truck. Everyone was very helpful and made the process easy. Would highly recommend the dealership for service as well!
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July 2023 by Daryll Adamczak
I just picked up my 2023 Ford F150 Tremor, I love it. I worked with Baha, this is the second truck I bought with him. We always have a great time when we work together and he is top class, attention to detail, very helpful. Also enjoyed working with Alexa one of the business managers. She put everything together perfectly. I strongly recommend Ewald's Venus Ford.
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July 2023 by Ronald S.
I found out (after driving the truck for 4 days) they never bothered to change the registration on my plates! My plates were still registered to my old truck I traded in! Had I been stopped last Sunday, I'm sure I would have ended up handcuffed and sitting in a holding cell until Monday morning to prove I hadn't stolen my truck off their lot, and switched plates. I was also given the WRONG VIN number when I called my insurance provider to switch the insurance.
