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February 2024 by m rem
Freindly, Fast, quick service
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November 2023 by Winnebago Lawn and Snow
After recently purchasing an older Kubota rtv I was looking for a place to have it completely gone threw. I called Service Motor Co in Dale and my call was answered by Allan in service. I thought he was very pleasant and knowledgeable. I informed Allan that I would like the until completely gone through, all oils changed, coolant, gear oils.. everything. I informed him when I arrived I was going to be having a plow installed on the unit and would like to know if Kubota recommends upgrading the front shocks to hold the weight better and he said yes and replacement shocks installed would be $500 and they had them in stock. This estimate was via phone call a few days after they had already had the unit. I told him to proceed with replacement. Allan then called me to inform me that cv axle retaining clip was not holding the bearing at the end of the shaft which means the channel is worn out and the cv axle needed replacement. Allan told me this would bring my total up to $2,800, I was shocked as I my total this far was around $1,600 so I asked "The CV axle cost 1,200 dollars?. He then informed me about the shocks were $933 instead of $500 because they had to cut a bolt and a cotter pin (unbelievable). He was right on the money with his fluid service price which came out to $1,010. The cv axle cost $741, $336 for the part and $405 in labor. At this point everything was disconnected from the shock install so no taking off the tire or disconnecting the shock, upper ball joint it was taking the bolts that hold in the axle into the transmission then reassemble from the shock job. I called Service Motor in Fond Du Lac to get an estimate and they said to install the cv axle would be $800. This means if I brought them the machine with tires on, disassemble everything (already done on mine). The cost would have been $800. In closing, I believe I was overcharged for labor by at least $500. 1,008.45 in labor for 2 shocks and one cv axle replacement. Oh I almost forgot! I pick up the machine 3 days after they called and said it was ready. Go out to start machine and it cranks twice and then nothing. They have to bring a jump pack out to start it. On my notes it says they cleaned the battery terminals (which they did) but must not have tested it as they never called me to recommend replacement. I tested it when I got back to my shop and it was at 12% health so I replaced it. Overall after waiting 3 weeks to pick back up & reviewing the bill in depth, I was not super satisfied with my experience.
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August 2023 by Colton Nett
Just bought a Kubota tractor from these fine people! I had a wonderful experience! I will definitely be returning with my future equipment needs!
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August 2023 by Steven Pickhardt
I worked with the parts department team. They were great to work with and very helpful/went out of their way.
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July 2023 by Nick Johannes
Good service
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July 2023 by Dean Schiedermayer
Shorty is an awesome salesman!
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May 2023 by Rick Lammon
Great place to deliver to.Staff was very friendly.Easy docks to get in and out.
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April 2023 by William Frederickson
Service motor in Dale wi is a great place. Friendly Service department. Very pleasant and easy to work with.
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March 2023 by Ellen Reinwald00I
Very knowledgeable friendly staff
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March 2023 by Dan Safranski
After 3 years, our Kubota tractor got accidently banged up. Spoke with Alan in the service department, he explained the insurance claim process. Got my claim number and Alan had my tractor picked up.We were able to get the entire claim covered by the equipment insurance we purchased. The deductible was $250. Saved us over $900.00 in costs.Just received the call that the repair and 250 hour service work is done (a day earlier than expected). Alan got the drop-offset for tomorrow afternoon.Thanks for the white-glove service and getting our Kubota rolling again. Please let your service team know "Thank You for a Great Job!!"Can't wait to use it this weekend
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March 2023 by Michael Kraus
They seem to always have the parts I need!
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March 2022 by Steve Heuser (Sir Trout)
I sent this to my wife. "I have a confession, I was Kubota Days at Service Motors. They had some fantastic deals on new tractors. So I when ahead and got one. Hopefully you will not be mad at me. Love you"
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March 2022 by marilyn dragosh
They go above and beyond!!!
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March 2021 by Dennis Goffard
Friendly staff. Lots of nice machinery. I pick up parts here now and then for my brother in law's farm.
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March 2021 by D S
Contacted them to fix our lawnmower tire; fixed within a few days. Now have the blades at SM to get sharpened. Friendly, professional and knowledgeable staff. Thank you!
