Menards is a store with a wide selection and variety of materials, often noted for having better prices than competitors. The store maintains a hometown hardware store feel for many customers. Staff are frequently described as great, nice, helpful, and knowledgeable, with some going above and beyond to assist with exchanges or special orders. The 11% rebate is also highlighted as a great bonus. However, experiences can be inconsistent. Some reviews mention inefficient logistics, such as receiving the wrong items or items being out of stock, leading to inconvenience. Occasionally, staff members can seem unhelpful, bothered, or confused during exchanges. A notable inconvenience for some is that the store does not accept modern pay-by-phone payment methods, which can be an unexpected hurdle. Overall, while many highly recommend Menards, customers advise being aware that service and logistics can sometimes be problematic.
