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December 2023 by Angela Kahler
Needed a pair of glasses after my cataract surgery. Went in they were short staffed like most places which i understand from most places nowadays. Right when it was my turn to get waited on the one lady told the other lady to go on her lunch break. There was only one person running the whole place. My glasses were covered under my insurance because they were part of my cataract surgery which I called the insurance company before i went in and they verified the info. The lady got on line with my insurer who also verified the glasses were covered. She even called the other Shopko Store in town and they said to go ahead with my purchase. She was skeptical and I told her I needed the glasses. Another. person came in who needed her eyes examined and then another person came in to pick up glasses. She couldn’t handle everyone and was getting frustrated. I asked her to hold the glasses in picked out I would come back later she said she would be there. I came back at 4:30 she wasn’t there the other lady was there that was on her lunch break when i was there earlier. I told her the conversation i had and the glasses that were held for me. She eventually found them and then began to tell me that the insurance doesn’t cover glasses i told her the same thing she told me 5 times how i would be responsible for paying for them if the insurance didn’t cover them. I felt like a criminal in a trial trying to defend myself. She was extremely negative and condescending about my situation for which i told her i had checked with my insurance and Shopko Optical was on the list etc I even told her nicely that she needed to be more positive. She put the order in for the glasses. Somehow I didn’t feel good about it though from a professional standpoint. I came back a week later to pick up the glasses the first lady i spoke with was there. I tried the glasses on and they were completely off I couldn’t see through them. She checked the computer the lady who processed my glasses put in the wrong prescription. It’s right before Christmas she said she could try and put a rush on the order that was the best she could do. I told her no thanks I would go somewhere else. She had no problem with that. She generated a return receipt didn’t even appear to be apologetic or care that they had made a mistake. Wow. don’t go there. Save your money go to a professional eye care place!!
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December 2023 by Kendall
Everyone was so friendly and nice. Dr. Jamie answered all my questions. The frames were pricey but I didn’t need new glasses anyway.
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December 2023 by Miran Mattern
Eye exam was fine, pricing was a bit suspect though. Why charge an extra fee to make sure contacts fit well and trials are a good strength if the new Rx matches the old Rx and are the same brand and everything. Won’t be going again next year.
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December 2023 by Patty McKenney
Dr Peot was great very thorough exam answered all my questions. When I picked out my new frames I was in Watertown Wis so the sent a memo to DePere to let them know what frames I had picked out to try. DePere staff pulled those frames and few more , took pictures of me in the frames so I could sent to my daughter for her approval. The DePere shopko team helped me understand the different options for lens etc and explained how my Medicare plan works. Couldn't be happier with my glasses. Thank you to the Dr's & staff at the DePere Shopko Optical location. PS this past weekend I had an incident that causes my glasses to get tossed off my face and a little out of alignment. I went straight to DePere Shopko Optical and the realigned them. Thanks ?
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November 2023 by I Am Mark
Spoke with the regional manager of this company. The audacity of the optician named, Debra. Her service was nothing short of horrendous and discriminatory. I never wanted anyone fired ever in my life, but this one, does not belong working with people. I wonder how many customers that store has lost, because of her. She seems very, very comfortable with how she treats people.
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November 2023 by Nikki Zerjav
Delightful experience.Staff were warm & welcoming upon entering.Dr. Peot’s presence & personality immediately puts you at ease. She provided intelligent explanations (bonus wisdom) while performing the routine eye exam. Through & thoughtful.Lindsay was friendly & most helpful while I was selecting new frames…she felt like the friend you would bring along to get a trusted & honest opinion.Everything about my experience far surpassed my expectations.Thank you Shopko Optical - De Pere!
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November 2023 by Woody Clark
Unimpressed with my service got a exam that went well received contacts with no information not even as much labeled for which eye just “have a nice day” got no help trying to buy glasses never returned my 2 calls on the contacts and copy of my prescription ended up going to Walmart for a new examDefinitely would not recommend shopko eye
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October 2023 by Aryn Willey
Absolutely great place to go for your vision needs ? I was just in a few days ago and just got my glasses today!They were very good to my son and I thru the entire process! Great selection of glasses! We love ours!!! Thank you shopko optical depere main st location!!! Wonderful staff!
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October 2023 by Tim green
The eye exam was very well done and quite thorough. The wait for my glasses was exactly as they told me it would be. However when I picked up my glasses they were handed to me and I was told I was good to go. Apparently with progressive no line bifocals they need to be fitted. So I was having a hard time. I wasn't too thrilled with the service on Main in De Pere so I went to the office on Oneida. She adjusted them some but not while I was wearing them or anything. I gave it a try but I really need them fitted properly. Guess I'll try a third office and see if they have more customer service and not just looking to get me out of there.
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October 2023 by Bruce Kiel
Great people in the W DePere office. Amy Peot is very informative and enjoyable to speak with. I highly recommend her.
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September 2023 by Jennifer Meeuwsen
Very quick and kind. Everything was explained well and loved my examination.
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August 2023 by Ken Heitman
First try at this location. Appreciate the ability to make a reservation online for the visit. Excellent selection of frames competitive pricing and friendly service. I’ll definitely come back to this location and have already referred a couple family members.
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August 2023 by Samantha
Dayna was so great at helping me find new glasses and Dr. Peot was so kind.
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August 2023 by Genenieve Hoes
Great service, fun and welcoming staff. Dr took the time to really explain my eye changes as I'm aging. Staff kindly polished and tightened last year's glasses.Very pleased with customer service & eye doctor.
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June 2023 by Steffany Di Biase
Dr Ertl was kind, efficient and overall just awesome bedside manner.