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August 2025 by Peggy H
Horrible customer service!! Worst pharmacy I've ever delt with.
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August 2025 by Jordan Scheck
Unfortunately this happens more often than not, or they are out of stock
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May 2025 by Lavada Ray
Love them
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March 2025 by Samantha Engeldinger
Incredibly difficult to work with, short-staffed (which isn't their fault) but the workers always have a poor attitude
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January 2025 by Gloria Lynch
Called 6 times last night and got hung up on each and EVERY TIME. All we wanted to know was if our RX had been sent to
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December 2024 by Diane
Pharmacy takes 4 to 5 days to fill your prescription and Pharmacy manager defends their rude behavior. You can never
Call them because they won't answer or just hang up on you.
I've been to many Walgreens & this is the worst customer service I've ever experienced.
Maybe try being polite and
doing your job without an attitude we are paying customers. Try smiling it would be wonderful!
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December 2024 by Kaley A Weber
Repeated awful service I’m so tired of it
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July 2024 by Rayanna Claire
I will never go to another Walgreens because of this last experience. I got done after my son’s 6 month appointment on July 3rd. He needed 2 medications before we head out of town for the holiday weekend. I called the pharmacy at 4:20pm to let them know I was leaving the appointment and although they just got the prescription, I would arrive in 5-10 minutes and was hoping they’d be ready for us. The woman on the phone was not rude, but not friendly and she was very quick to get off the phone. However, she confirmed they were almost ready. I get to Walgreens at 4:28 and the pharmacy is closed with a sign saying they would be closed early at 4pm on July 3rd. I don’t mind that they were closed early, but the woman on the phone didn’t say a single word about them closing early. She knew they were closing as well as they must have been running late to close as I called 20 minutes past their “closing” time listed on signs that were hung up. My son’s prescription was time sensitive for a rash that was getting worse. Thankfully, I was able to transfer my son’s prescription to the 24 hr Walgreens in Sun Prairie. But I will now be using other stores and a different pharmacy for family of 5 moving forward.
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February 2024 by S W
Takes 3-4 days to fill a prescription that should’ve and needed to be available same day according to doctor, rude unhelpful staff at pharmacy. Choose a different pharmacy for your sake and the sake of your health.
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January 2024 by Jackie Sharp
Deforest Walgreens is the worst pharmacy I have ever gone to. I called and nobody answered the phone was on hold for half hour. So drove to store while still on hold walked in, and went to pharmacy and there wasn't even one customer there. Workers were doing nothing. So asked why they couldn't answer the phone and the guy behind counter said there's only 3 of us here. So what is your point. They're all rude and lazy.
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January 2024 by Nathan
They never have anything you need.
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January 2024 by Janel Oster
Worst customer service experience I think I've experienced in my life and I'm 61 yo. Have been trying to work with them to resolve a refill issue and initially it started out helpful but today the pharmacy staff has repeatedly put my phone call on hold and refuses to talk with me. Total rudeness.
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December 2023 by Brittany Larson
Went through the drive thru at the pharmacy and a tech literally slammed the phone down to dismiss us without asking if I needed to speak to a pharmacist for my new prescription. Last I worked for Walgreens I was taught that was illegal.
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September 2023 by Alwyn F.
The store was empty of customers and I asked if I could check out my two items at the pharmacy desk, where 3 staffers were just hanging around & gabbing amongst themselves behind the counter. No one was in line for Rx's. They told me "No", that I had to check out at the cash register at the front of the store. That's a first for me; every other Walgreens I've been in let's you pay for your OTC items at the pharmacy register. Especially when there is no line there.Then I went back to them to check on 2 prescriptions that had received the day before (both at the same time). They said one was ready now, but they were still working on the other one. When I asked how long it would be to finish filling the second (thinking I could hang around for 15 minutes and avoid a second trip later that day), they said "There's no way that other Rx would be filled today, that it might be ready tomorrow). Nothing has changed since then, it is still a prescription refill "in progress".I found the pharmacy staff off-putting, bordering on rude; certainly not customer friendly. Heaven forbid that they have to put up with, be inconvenienced by, something as silly as their customer's needs.This Walgreen's is the closest to me, but I will either switch to a store that's further away or leave Walgreen's altogether for a CVS or the local Community Pharmacy that's located right across the street from them.
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September 2023 by Jordyn T
The absolute worst pharmacy. Nobody answers the phone and when I call the store they give me attitude on how the pharmacy is busy and can’t take a call and that I have to come in to talk to them. Well I can’t drive without the rx that I’m waiting for so I don’t have that luxury. Not to mention I had called 12 times prior to 7pm at night with still zero response
