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September 2023 by Alwyn F.
The store was empty of customers and I asked if I could check out my two items at the pharmacy desk, where 3 staffers were just hanging around & gabbing amongst themselves behind the counter. No one was in line for Rx's. They told me "No", that I had to check out at the cash register at the front of the store. That's a first for me; every other Walgreens I've been in let's you pay for your OTC items at the pharmacy register. Especially when there is no line there.Then I went back to them to check on 2 prescriptions that had received the day before (both at the same time). They said one was ready now, but they were still working on the other one. When I asked how long it would be to finish filling the second (thinking I could hang around for 15 minutes and avoid a second trip later that day), they said "There's no way that other Rx would be filled today, that it might be ready tomorrow). Nothing has changed since then, it is still a prescription refill "in progress".I found the pharmacy staff off-putting, bordering on rude; certainly not customer friendly. Heaven forbid that they have to put up with, be inconvenienced by, something as silly as their customer's needs.This Walgreen's is the closest to me, but I will either switch to a store that's further away or leave Walgreen's altogether for a CVS or the local Community Pharmacy that's located right across the street from them.
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September 2023 by Jordyn T
The absolute worst pharmacy. Nobody answers the phone and when I call the store they give me attitude on how the pharmacy is busy and can’t take a call and that I have to come in to talk to them. Well I can’t drive without the rx that I’m waiting for so I don’t have that luxury. Not to mention I had called 12 times prior to 7pm at night with still zero response
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July 2023 by Kendall P.
Amazing my favorite Walgreens since is is right next to my other errands they are always well stocked and the staff is very patient
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June 2023 by Ashton V.
Watched them fill prescriptions for 10 minutes before I was acknowledged at the drive-thru. Just go to hometown pharmacy across the street.
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March 2023 by Angie Peterson
Terrible customer service in the pharmacy. My son has cancer and had issues with insurance going through properly. They will do NOTHING to help you. They will rudely tell you call insurance and refuse to be a part of the solution (asked them to do a 3 way call to try quickly resolve). A female pharmacy worker smirked and laughed at me, only at me so other workers couldn't see, she thought it was funny I had issues with insurance and rudely refused to help. Continued to smirk and laugh as I drove off. Absolutely will never go there again for pharmacy or anything at all. Absolutely worthless and unbelievably rude pharmacy staff.
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January 2023 by Jodi T
Third time going to Deforest Walgreens pharmacy. Never again! Staff happy pills seriously needed there. Horrible customer service!! Did not have some of the meds that I needed to start immediately that day on those occasions and didn't mention it or advise to follow up until I specifically asked. The staff are very hurried and so annoyed by any questions!! . They also would not allow me to check out 3 extra items with prescrips and had to do second transaction at front counter - why? I will return to Waunakee walgreens where I went for 15 yers and never encountered these issues or unprofessionalism. They are just as busy but always professional and accommodatingJodi Tessmann.
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November 2022 by David Weger
My daughter was very sick and I sent the prescription to be Walgreens if I had known these people were so lazy I would never have sent my prescription to be filled there do they think that just because they close at 6:00 that people aren't sick and need their medicine how inconsiderate I will never use them again
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September 2022 by Laura Cole
Spent night in ER, they sent perscription to DeForest Walgreens. Walgreens has been open 4.5 hours and I still can't get the pills to keep me from vomiting. It will be at least 30 minutes. Thanks. For the help. Next time I will see if I can get sick in a more timely manner.
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May 2021 by wisco girl
Customer service is awful. They are very short. Time to look for a new pharmacy......
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March 2021 by Sharon C.
I called today 3/4/21 at 1:25 to attempt to make an appt for covid vaccine. I had tried the automated call appt system and after I had given all my information and sat on hold for about 5 minutes it hung up/cut me off. So, I called the walgreens and then waited on hold again for pharmacy staff for about 10 minutes, finally I got a woman and she was very rude and stated that the staff are overwhelmed with calls trying to make appointments and the appointments were already scheduled out for 3 days and so I could not make one. I said to her that I'm surprised that they didn't anticipate a lot of calls for this and put on some extra staff...she then rudely said well, do you want a job?? We can't hire and train people that fast! I then said back to her "how hard is it to answer a phone and schedule an appointment"...she then said to me that I should go somewhere else for the vaccine...I mean, really? This is how you treat your customers?? First of all, they should have anticipated this and had extra staff on which I am sure they could have done. Secondly, they should never be rude to their customers and it doesn't matter if your overwhelmed or not, you still keep your head and speak kindly to your customers. I''m 67 years old and believe me if I was able to use a different pharmacy I would, unfortunately this one is the closest and easiest for me to get to...however I will look into changing pharmacies for myself and my husband and will certainly encourage other friends and family to do the same.
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April 2017 by vannigirl
Love Walgreens, can always find what im looking for.