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March 2024 by Danny Heyse
Want to recognize Ray W for just superior customer service. I had a cold call, weekend request and Ray, as he's done previously, came through again. Very busy place, and Ray is more than pleasant and accommodating every visit. Kudos to the tech's behind the glass also. Well done Ray and team.
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March 2024 by matthew austin
Reminded me about coolant flush and it was affordable and had it done. Very pleased! Always great service!!
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February 2024 by Martin Coen
Communication was great, service was great. Ray is the man!
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February 2024 by Michael Johnson
Good people. But, two words Sticker Shock! Oil change and rotation was cheaper at the dealer and the dealer has snacks.
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February 2024 by Donald Wiseman
Very attentive to detail. Work was done quickly. Tires are great.
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January 2024 by Dawit Major
Good costumer service. Reasonable price.
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January 2024 by Carolyn Hays
We worked with Ray. He could not have been nicer or more accommodating! I was stuck in my driveway on Friday and called to tell him I would not be there. He said if I could drop off the car for a day, he could probably squeeze me in for new tires. We dropped the car off Saturday night and on Sunday afternoon, I had new tires! He could not have been friendlier or more understanding of my predicament! He even impressed my husband with his professionalism and kindness! Give that man a huge bonus! He deserves whatever he is earning times 10! I totally trust him with my car and have already referred 2 people (not including my husband!) to the Tires Plus in Delafield! I told them to ask for Ray! My tires are GREAT in the snow! I am super happy!!!
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January 2024 by Jamie McLeod
Everyone I encountered was professional, helpful and kind. It was nice going to a place to find great customer service and seeing they treated everyone the same as I waited for my car.
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January 2024 by Shelley Butler
I called the number online for the Tires Plus in Delafield. This was not the scheduling number but the actual store number posted online. I called and made an appointment for a wheel alignment. When I arrived at the store, I was told they had no record of the appointment, I had called the scheduling number, and that I should have called the actual store number. This was repeated to me several times; likewise I repeated several times I had called the number for the store (and later verified it). I was informed other customers had complained about the scheduling because they had called the scheduling number. The service guy said he could not do the wheel alignment because there was already someone booked.If it is true that other customers have complained about scheduling, then why hasn't corporate overhauled their web page? Regardless of what number called, whether "scheduling" or "the store", it should allow a customer to, well, schedule an actual appointment.An outdated, user unfriendly, online presence is sloppy and unprofessional.Going forward, I will not entertain using Tires Plus for any services. And likely neither will the people with whom I will share my experience.
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December 2023 by Bradley Klages
I came in on the Friday morning before Christmas to have my rear brakes fixed since I was hearing a thumping noise in the right rear wheel. I didn't have a lot of money at this time for an expensive repair. So, I stressed that I only wanted my rear brakes fixed because I needed my car for travel at the holiday. To be sure, they checked out all the wheels. They informed me that the rear brake pads and calipers were so worn that they no longer performed what they were designed for. So, I had them replace the rear rotors, break pads, and calipers. The initial cost was over $1350. But they discounted all services and charged me only for parts and labor. So, the total came to $1058 which I liked better. They offered that, with their store credit, I could pay off the balance over six months. I took them up on that since it would free up the money I had so I could enjoy the holidays as I had hoped. Thanks, guys! It's a pleasure not to hear that thumping anymore.
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December 2023 by Morgan Doyle
They changed my tires same day! They are fast, efficient, and have good service! I appreciate them fixing my tires last minute for holiday travels!
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December 2023 by Jeanne Jaskolski
I stopped in because my tire light was on and Ray Wilborn was so kind to me. He filled each tire to the right pressure (in the cold) and made sure I was safe. They were all very low. I offered to come back with cash to tip him but he said no need. He was a pleasure to deal with. I hope his boss, Seth, gets to read this review. Great customer service is sometimes very hard to find these days!
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December 2023 by Jason Lippold
Extremely happy not only with the quality of the work done, but the customer service throughout the whole process. Would like to give special recognition to Ray Wilborn, sales teammate. Goes out of his way to make sure everything is handled properly and treats every customer like they’re family no matter how busy it gets.
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December 2023 by Sofia Keating
I am so thankful we decided to stop at tires plus in delafield. I was on a road trip and realized my tire was leaking air far faster than it should. Turns out I had a bent wheel! Seth took the time to try to seal the tire so that we could make it to another shop to buy a new one (free of charge!). Then afterwards no one would install the new one, so we took it back here in the hopes they’d have enough time to help us out. Seth had us in and out of there in under an hour and we made it back home safe that night. What an amazing business and even more amazing mechanics!
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December 2023 by Megan Kelley
Extremely thankful for Seth, I was on a road trip with some friends when we noticed we were losing some air from one of our tires. Brought it in and Seth checked it out and saw it was a bent wheel. Seth took the time to try and seal the wheel just to buy us time to get us to the discount tire to buy a new wheel and didn’t charge us for the labor. Once we bought the wheel everyone around said they didn’t have the time to install it and we went back to Seth who said he was willing to take the time and help us out even though they were busy. He had us in and out of there in less than 45 minutes. He was an extremely thoughtful person and we were so thankful he was able to help us get back home safe. Incredible place with great service.
