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February 2024 by Daniel Yesluh
Love this Store best Ace on Earth!
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February 2024 by Joe Contreras
Good customer service! Very helpful
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February 2024 by Juan Alvarado
i been buying in the store for years and the employes are very helpful and kind but recently i been getting rude treatment from 2 old ladies that look unhappy to see me when i walk there to pay the merchandise and honestly it makes it so uncomfortable to keep going there
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February 2024 by Shelly Baker
We often visit the Delavan location. We appreciate the knowledgeable customer service. One of the very few smaller stores that care about the local customers.
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February 2024 by Bob Schorsch
My 66 year old lady friend got screw on a ego snowblower they sold her they told her it was self propeled but not tried to return and they said no returns she should have bought at the depot they would have taken back but she wanted to support local what a mistakeAll she wanted was a selfpropelled and offered to pay differance
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December 2023 by Coni Stoll
I stopped in to get some license plate screws. Mike was very helpful. He went out of his way to bring the box of screws out to make sure we had the right fit, and he went as far as putting my plates on for me. This was not something he had to do but was very nice of him to do so! Five stars for Mike!
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December 2023 by Tom Dobbertin
Walked in about 10 minutes before closing time looking for a chainsaw. I was going back and forth on a few models and Tom walked me through comparing features. Before we finished I remembered I needed gas fittings for a garage furnace. Without even having to look anything up Tom walked me to the pipe area and grabbed everything I needed. Without him I probably would have had a few trips back and forth. Thanks again, super satisfied with TNT Ace!
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December 2023 by paul austin
They seem to have just about everything. Wasn't able to get weight readings for the heavy duty hinges I needed, however.
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November 2023 by Mleo F
Years ago I gave 1 star review, now I can tell they made big changes, they treat the customer better and with a lot respect. They run very good promos. And every person is treated the same way! Thanks Ace hardware team! Keep the great work! 5*
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October 2023 by East Delavan Baptist Church
We needed 4 screws that would come to about $6. The guy spent about 15 minutes making sure that we had exactly what we needed. What great customer service!
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October 2023 by Robert Russell
Too notch customer service here went in in a hurry ran into sales rep Dustan and he made my shopping experience offf the charts went n got me everything I needed made sure it was gonna work and asked if I still needed help just amazing above n beyond service thank you
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September 2023 by KATARINA VUCKOVICH
Friendly helpful staff. Everyone smiles?Jerry, who's worked there 25+ years, is outstanding! Customer service at its best.
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September 2023 by Sha S
I find them to be more helpful and have more know-how than the other local stores.
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July 2023 by Alan Arbuckle
Many times the big box stores are NOT the most efficient way to shop. DIYers might need some advice or help. This Ace store does that. Service in a friendly, relaxed atmosphere. Like having a new grill put together ready to go, means a lot to the enjoyment of a purchase.
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May 2023 by l harnack
Dropped off window screen for repair. They failed to mention their repair person had quit until I called a week later checking on status. She wouldn’t let me speak to service desk so we drove the 50 minute round trip a second time to pick up and take somewhere else to actually fix. Poor communication. We were not given a time frame when screens were dropped off and were not offered a callback by the woman who answered the phone . She also could not estimate how much longer repair would take since repair person had “quit”, which is why we picked up screen. We were able to get the screen repaired in 2 days elsewhere.