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January 2024 by Z Z
This place is in need of major renovations. The quality and cleanliness of the room you get is up to chance since every room is different. The front desk is not very helpful. I had to remind the front desk that the coffee was out. It had been out for 30 minutes minimum. This is common procedure to check these simple things. Also they try to charge you extra for every person staying in the room. Doesn’t matter if one person is staying in the room or three people are staying. It should be the same rate no matter. I would avoid this place in the future.
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January 2024 by Eric
Place is pretty nice! Rooms are a little dated but we had fun! The game room was really fun. The pinball machine was the best. I wish the front desk was a little more friendly but that’s about it.
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October 2023 by Dawn Bahr
This was our 4th visit to this beautiful property (with 4 different units) and it did not disappoint! We love the quiet location on Lake Delavan, fabulous views and spotless condos and common areas. The staff is friendly, professional and helpful. Todd, the awesome manager, does his best to ensure everything is perfectly kept to high standards. Our (newly renovated) condo unit was gorgeous--221--and I loved sitting out on the private deck taking in the views. The gardens and landscaping are always well kept and beautiful. Thanks everyone! Can't wait for our next visit!
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October 2023 by Joseph Givens
Omg this place is awesome although we only went for swim 10 dollars per person my daughter and I. We also got to see the rooms. I must admit with the view of the Lake these are the best looking room in Walworth County I dare anyone too challenge me on this. A must see you will not be disappointed the price is worth it.
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October 2023 by Aud Mad
Rooms were great, however a bit of a musty smell in the hallways that needs attention. Otherwise, it's a great experience.
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August 2023 by Angela Knight
This place is hands down the best place. I've been to places in Lake Geneva an this one is the best! It's very clean! The service is amazing the front dest is very polite, friendly. The views are so beautiful. We absolutely loved it an will be returning. Thank you so much for the memories ❤️
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August 2023 by Joseph Woodward
Amazing place to come for any type of getaway. The rooms are designed very comforting like home. The view is awesome.
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August 2023 by Toni Nawrot
Gorgeous room. Very clean. Gorgeous outdoor pool with a view of the lake.
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July 2023 by Joshua Cuevas
Nice facility with indoor and outdoor pool.No access to grill on site which was fixed with electric griddle.No stove in the rooms but microwave and dishwasher available.Nice size rooms and relatively quite.Could have better access to food and drinks.
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July 2023 by Dee Deesel Cooper
Amazing place to come for any type of getaway. The rooms are designed very comforting like home. The view is awesome. The customer service is great especially Debbie who was so informative and detailed and very pleasant. We will be returning this summer and can't wait.
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July 2023 by aronthl
Wonderful stay. Everything was clean. The pool is nice with both indoor and outdoor option. The lake views are beautiful at sunsetRooms: Very clean rooms. Spacious.Safety: Very safe area. Nestled into a neighborhood along the lake.
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July 2023 by Melynda Schutz
The room is nice. The view is nice. The front desk staff are very rude. I had a delivery from Walmart. It was a late delivery about 930pm. I got a call from the driver saying he was at the front desk and would leave it there. I went up to the front desk. Said hi to the lady. She didn't say anything back. I told her I had a delivery and her response was "I highly doubt anyone delivered this late." She "looked" around and could not find it. I ended up calling WalMart and getting a refund. Then I looked at the picture of the delivery and sure enough... it was here at the right place and at the right time. The picture is time stamped. I went back up to the front desk and my order was sitting right there on the desk!! The woman working just didn't care enough to actually look. Sorry you had to advert your eyes for a few seconds to do your job lady. Also, you just let anyone walk in this late without your knowledge? Thats the only explanation for not knowing a package that was right in front of you was delivered. That's pretty shady! I could easily understand an honest mistake. However I do not understand the lack of minimal effort required for that situation or the snotty unaccommodating attitude.
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January 2023 by Heather Lopez
Nice getaway with the kids over Christmas break. The room was five stars, updated, super clean, kitchen had everything except a stove which was unfortunate since I brought breakfast to cook and pizzas for dinner. The personal pizzas we bought fit in the toaster oven perfectly. Bring your own coffee, your room willhave a pot, but the coffee was not good. View of the lake was perfect for the beautiful sunset, along with a private deck to view it on. Loved the fireplace! Kept it on the whole time.Ladies at the front desk were very nice and attentive. Elevator was a little sketchy, and the building has a super strong smell of air freshener (not inside the room) for those with sensitive snouts. (Building itself would have gotten 4 stars)Kids enjoyed the indoor pool, it got crowded fast. Bring a jacket or sweater if you aren’t swimming. I had to go get a hoodie to put on sitting by the pool.I’d like to stay in the summer sometime, it’s right on the lake and looks like there’s a lot to do.
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December 2022 by Krissy Rivard
I felt it was absolutely necessary to leave this review due to the staff. Annually, we have company Christmas party here, and that staff is always helpful and accommodating. This year, however, they really went above and beyond. Three employees I would like to specifically mention are the young gentleman with curly hair who efficiently yes patiently showed me to the igloo, the unknown and very much too appreciated staff member who found my phone and turned it in with all my cash present, and the protective desk clerk who was politely adamant I identified the phone prior to releasing it.I would love to see the professionalism of the staff be appreciated.Thank you to every member of that team.
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December 2022 by Lindsey Rymark
I had a disappointing experience attempting to book a block of rooms for my wedding here. I reached out in late May and just got my quote for room rates... 6 months later. I was told during my initial contact that they needed some time to figure out new room rates, but my wedding date would be blocked off in the meantime. Several months later, I was told another wedding was ahead of me and they get priority of the rooms. Unfortunately, I had held off looking for another wedding hotel thinking my date was secured. During this long wait, other hotels booked up so I was left with few options. Throughout the 6 months, I did attempt to get in contact with the hotel often to figure out what's going on. I struggled to get ahold of anyone, and in the rare event I did, the person I needed to speak to was never in or I was told they would call me back and they never did. I understand places are short staffed and there is going to be longer wait times to hear back, but this lack of communication was not okay. This review is more for brides then general guests, because nobody deserves this stress while planning a wedding. General guests, the hotel does have a nice view and great location, my critique only lies with their poor communication and false promises.
