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November 2023 by veronica hereford
I purchased my first new car this weekend from Kunes!! Thank you Carlos for an amazingly easy and supportive experience!! I'll definitely be back to see you when it's time for our next vehicle. You did awesome for us?
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November 2023 by Jonathan A.
Back in July of 2021, I was trading out of a 2018 Jeep Cherokee that I was not happy with. I ended up settling on a 2020 Ford EcoSport, as there was a $5,000 rebate on 2020 models. Something didn't feel quite right about the numbers that were being presented on the paper, but I made the mistake of signing off anyway. It turns out that they had filled out the discount field with a negative value, rather than filling out the markup field as my vehicle was marked up by $2,899. I feel manipulated because it took multiple visits to have a sales representative explain why my vehicle was marked up by $2,899. If there is a dealer markup field, it should be used rather than giving the car a "negative discount". That was very shady. Additionally, the dealership had installed wheel locks on the car that I didn't want and charged $300. When I brought up that I didn't want them, they explained how they were already on the car and it would be a hassle to take them off, so I let it be because I don't do well with pressure. Because of this, my $5,000 rebate ended up saving me only $1,801. The dealer pocketed $3,199 from this, in addition to the dealer fee of $399. This was not a good experience and frankly has put me off from dealers for good. There was a very pushy manager with slicked back hair and he insisted he could get me the deal on this car, and questioned me whenever I felt uneasy about the situation. I never want to do business here again and I feel awkward every time I have to come here for warranty service.
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November 2023 by Robert Hutchison
My wife and I had such an amazing experience and were able to get the family car we wanted because of Derek and his team. I’ve never been happier at a dealership than this one. Big thank you!! I will continue my business here moving forward.
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October 2023 by Tom Hots
Just bought my Ford F 350 Tremor Platinum edition from them. Best experience I ever had. Salesprofessional Zachary Combs was the best. Unfortunately I can't give him six stars. He helped us with everything we asked. Will recommend him to everyone who wants not just to buy new car, bu also to have the best service. Thank you everyone who was involved in my buying process. Sincerely, Tomas
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October 2023 by John Vandenbroucke
We were very happy with our experience at Kunes Ford. The Sales team was friendly, knowledgeable and not pushy at all.The new car pricing was fair and they gave us what we requested on our trade in vehicle. Our experience was definitely a five star experience. Thank you, to all the team members that worked on our New car purchase.
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October 2023 by Tina Ferguson
Thank you to JR and everybody at Delavan Ford. He found the perfect vehicle for me. I love my 2019 Nissan Rogue. Their finance department was super helpful — everyone from the porters to the cashier !!
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October 2023 by Steve Roy
Zach Combes was extremely helpful. When my local dealership tried overcharging for the same truck I found Kunes online at a better price. Dealing with a remote buyer is always more work but Zach didnt flinch. Not only did he make everything easy but because the paperwork was done ahead of time I was in and out of the dealership very quickly when I flew out to pick up the vehicle. I have purchased a dozen cars and this was by far the best experience I have had. Knowledgeable and no pressure purchase.
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October 2023 by PLC Kamper
I had a great experience at Kunes. Charlie showed me many different vehicles and I found the one for me. Everyone was friendly and helpful. It was really positive. Thank you Kunes. I love my new vehicle!
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October 2023 by Phil Jones
I recently purchased A 2019 Volkswagen Jetta from Kunes. I had the pleasure of having Carlos Martinez as my salesman and he was outstanding. He treated me as though I was family. I had to return to the store on 2 occasions for some minor adjustments and he went over a d beyond to make sure I got taken care of. Thank you You were very caring and professional. Phillip
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October 2023 by alyssa hake
I've been a stay home mom for 10.5 yrs and finally was able to get back working, now that the kids are older. That being said I had basically no credit, which may as well be bad credit. I really needed a new SUV for myself and my family but was struggling to find anything without a co-signer. Kunes set us up with the perfect little family vehicle & now I can start buiding my credit. Its a win-win, for me! I am so thankful for Derek & Logan for taking the time to help us find something, when I was starting to feel hopeless!! We love our Nissan Rogue! Their customer service was wonderful as well! Thank you Kunes!!
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September 2023 by Ryan Stevens
I was very insecure about the process of buying a truck unseen from out of state, but the team at Kunes was great. Cesar was great at helping me navigate the process and reassure me along the way. My truck is e route and can’t wait to get it and appreciate the effort to get it to me!
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September 2023 by Sue Moore
Antonio is a great salesman. No pressure, listened to what I needed/wanted and made it all happen. There were a couple issues with my new vehicle that were addressed immediately. I will be recommending to family and friends even though I'm in Illinois, lol.
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September 2023 by Emmanuel Lopez
Found out about KUNES via some marketing mail I received. I was in a situation where I didn’t think I would be able to acquire a vehicle especially finance one. Finance department was able to get me approved with an amazing vehicle. Krysztof K “Polish Salesman” made sure I understood all the features in and out of the vehicle and made sure I did a true test drive. He was very helpful and an awesome guy to work with. Glad I made the decision to go and now have reliable transportation.
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September 2023 by Jamie F.
Wow, this place takes the cake for bad business. I went there over the weekend, but before going I informed them of my situation. If you can't do anything fine, let me move on. No, they told me we can work around anything. I was put in a vehicle to test drive. An hour later after being told we can get you approved they came out with the paperwork. I said at this time I don't have much or nothing really for a down payment. Long story short they ended up wanting 2600 down and 600/mo payments and a co-signer. I got nothing but did get a call two days later. Told we can get it done. Drove another hour there to get the EXACT same thing. Left with nothing other than a little passed. You can't do it quit telling people you can and then say no. It really makes someone feel like crap. Oh the text message 15 minutes later asking me to come in was a little bit of a slap in the face.
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August 2023 by David Polkey Jr
Jackie was great! They bought my car and my car hood couldn't open, oil light on, run down and rusted and got me approved for a 2015 Chevy Equinox and i absolutely LOVE it! Y'all they can get you a car super easy!
