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July 2022 by Beth Peters
This US Bank's emplyees are extremely customer orientated, I'vve never had any problems banking there. The employees are awesome.
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March 2022 by Tara C.
I have never had a problem with Bank or credit in the past. The computer system put a 2 week hold on a check $450 because it was from Chase Bank and a mobile deposit and even AFTER the check clearing insisted that there was no human in any department of the bank that could release my funds which made my account overdrawn after paying people to work the job that the check was for. Today is the release time and still don't have my money. EVERY time I call customer service I'm put on hold to transfer to a different department multiple times with a wait time of 20-45 minutes EACH. The local branches are nice but literally don't do a thing except exchange money since they are at the mercy of an online system also. The second my funds are available I'm going to a new bank. Nobody cares that they're taking food out of your family's mouth or that you have other bills due. This company puts value on computer systems more than people. The past 2 weeks I've been cashing checks at the payers banks because I can't trust my own bank. That is NOT OKAY. You should never have an issue trusting the people you Bank with.
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June 2020 by Anthony R.
Do yourself a favor and go to associated. These people are not open hours that allow people that work normal first shift hours to get to the bank. They have so many errors on their end and they refuse to do anything over the phone but it's nearly impossible for me to get in during their hours. They always have your balance wrong on the app, so don't trust it! They charged me overdraft fees after I called to check my balance (I know, silly me for thinking I could trust their app) prior to spending money, and they said they would refund 1 of the fees and I would see it post within 24 hours, never posted. I call, and the lady basically tells me I'm making this up, nobody told me that.. unless I recall her name, which I don't (which she claims is 'convenient' for me. Don't you think they would keep record of who I talked to since it was a phone banker?) She told me that I made this up because they "don't do refunds anymore." Then she said "and when we do refunds it's instant." So which is it you don't do them, or it's instant? Clearly if this lady who claims to be a senior banker is correct, then the employee I spoke to isn't trained well and lied to a customer that you are now treating like a criminal. If the app displayed my correct account information I would've deposited money or transferred from my other account. I was negative for 2 days before my account even reflected it on my end and they charge me for both of those days. I even have screen shots showing my account had 95$ on it, when they were saying it was negative. Guess what, I have to make it in within their hours to show them my screenshot, they don't have an email I can send it to. If you want someone to lie about your balance, and then charge you for believing their lies, and then call you a liar for trusting one of their telephone bankers, US Bank is definitely for you. I've talked to 4 people now who say they experienced the same type of things with US Bank. They all recommend associated bank. Time to take my money elsewhere. Also switching my elderly families bank accounts so US doesn't rip them off!
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September 2019 by David S.
Made a fairly large cash deposit into the ATM. It gave me a receipt saying that there was a malfunction and a phone number to call. After at least 10 calls I received a letter saying that I needed to get a new check issued and deposit it again and the case was closed. Mind you this was a cash deposit that had been explained to about 15 different departments of Us bank. Reopened the case and contacted Fox 6 investigators by e mail, not sure if they did anything because they didn't reply, but two days later the money was in my account. Elapsed time: Over a month. I WILL NEVER DEPOSIT CASH INTO ANOTHER ATM!! Not to long after my wife put a deposit into the night deposit and days later it didn't clear. The branch said the night deposit is broken and we cannot open it. I am new to the area but I have been a us bank customer for many years and have never had any problems like this at my old branch.
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July 2019 by Marcia Schindler
Been with us bank for over 5 years. I like all the people that work in the delavan branch
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June 2019 by Sarah Jones
Terrible customer service
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August 2016 by Shannon Cores
Love the ladies at this US Bank! I used to see them fairly regularly because I would bring my work's deposits in before opening my store. I can't say much about their bank, but I do know the employees are great.
