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September 2023 by Taylor Wilbrandt
My boyfriend Sam and I came in to get him fitted for a new bow. He explained to the salesman, Tyler his price range (about $500) and then he brought us over to their limited selection. Tyler was upfront and told Sam that there wasn’t much for under $1,000 which was fine and he explained differences etc. However, he seemed like he wasn’t very interested in selling anything that wasn’t top of the line. Sam shot a couple different bows and picked out his bow and Tyler walked away to adjust it. We waited as he was adjusting and then Sam shot the bow after it was adjusted and Tyler was very helpful to him and made great suggestions for him. Tyler went back and adjusted the draw length and Sam was trying to ask him questions about the different rests and he kind of shrugged him off and didn’t say much or give much information of the differences. Not really sure if he just didn’t know, but it definitely seemed like he just wanted to rush us out and not help. Sam ended up making the purchase and got everything else he wanted. We headed to a different shop/range to get a case due to the limited options Whale Tales had (not a big deal, they just didn’t have what Sam was looking for). Sam found a case and ended up finding a rest at the new shop that he liked. He was also looking at different quivers and has one picked out and was going to have them put that on as well. They were starting the process of mounting the rest and the woman noticed it had a bracket for a quiver and said that the bow should have came with one. Sam called Whale Tales and they said “oh yeah we set it aside and have it here for you we forgot to give it to you.” Sam and I were very disappointed that he spent about $600 there for them to forget something and not even call him to let him know that they forgot to give it to him. Not only that he was looking at different quivers in the store and asking Tyler about them as well. Not only that, after the other place was putting on the rest, the noticed that the timing of the cams were completely off.. The whole experience wasn’t terrible but it did sort of leave a bad taste in our mouths being shrugged off and them completely forgetting a component of the bow without a courtesy call and that the timing of the cams were off.
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August 2023 by Dave McCune
Awesome shop. Was in today and they took the time to answer any and all questions I had. More than willing to help and educate! Shop full of experts in my opinion and they’ve earned my business from here on out
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August 2023 by David Vanderkooy
Beyond amazing, first time customer and will definitely go back. My rest was set perfect, no up or down adjustments at all. One bullet hole little to no broad difference. Just happy!
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August 2023 by Isaac Dunston
New to archery - had a fairly good experience getting setup with a bow here. That being said, I would recommend you do not go on a Saturday, they were crazy busy and the whole process took a long time.
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August 2023 by Jesse Matuszeski
Called Whale-Tales to see if I could come in to get two Hoyt bows tuned. I had the pleasure of working with Nick. Nick had my two bows tuned, peep sights corrected, and timing checked in well under an hour. I was able to shoot both bows through paper to verify the tune. I was very impressed with Nick...he answered all my questions, and was extremely personable and friendly while doing so. I have to admit, I felt a bit odd asking for help since I didn't purchase the bows from Whale-Tales. However, seeing how friendly, helpful, and knowledgeable the staff were, they have earned my trust and future business...I definitely will be making my future purchases from Whale-Tales. Thanks again Nick, hope to be able to work with you again soon!
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August 2023 by Collin Perry
In this day and age of businesses that are more than happy to inform you that “above and beyond” is not in their job description, where rude has unfortunately become an accepted norm and where companies have outsourced their “customer service” departments so that they often offer everything but service, I can honestly say you will have a different experience at Whale Tales Outdoors. More than a decade ago, my Dad introduced me to this archery store in Dousman, WI. I have never been there when the store wasn't busy, and yet, it seems as though someone is always at the door to great you and ask how they may be of assistance. Their team will take the time to answer all your questions, providing honest direction into the best options for improving your hunting experience. They have first-hand knowledge and hunting experiences that resonates in how they answer your questions to ensure you walk away feeling happy with your new purchase. The team at Whale Tales have not lost sight of the value in detail and exceptional customer service. Whether you are looking for a new bow, new accessories for your existing bow, a tune up, new hunting apparel or range time to hone your archery skills, Whale Tales will offer you an excellent experience.
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June 2023 by Dr. Jonathan Stevenson
These guys are great! Very knowledgeable and they carry a large inventory for any level of archer. Plus they have an indoor range!
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June 2023 by Philip Behl
Very impressed. I walked in looking to buy a compound for an Alaskan hunt. I had never shot a compound before and they talked me through the whole process and explained the right bow for me and my budget. They set everything up for me and took the time to show me the proper form to shoot and had me shoot in the range to make sure I was dialed in. 100% recommend.
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May 2023 by Brandon Barrette
Awesome guys and very knowledgeable. I drive by a lot of other shops to do business here. Great small business that I’m happy to support!
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April 2023 by Phil Pena
Purchaced my first brand new bow here in December of 2021. Buying experience was good and the bow was set up over night for me to pick up the following day. Months later a limb started to splinter, warranty was filled out and repair was made promptly with no questions asked. Months more go by and I start shooting broadheads at which time I find my broad heads shoot so far to the left of my field points at 30 yards that they dont even hit the target. I called the shop and explained my situation, they said to bring it in for tuning. On arrival the guy at the counter stated and i quote "let me make it simple for you, just resight it in for broad heads". This was after I explained to him my far right tear through paper. I left the shop feeling a bit let down, after doing some research online I ordered a cheap bow press and swapped out cam Tophats. Bow now shoots perfect. Confused why this wasnt offered to me, i shouldnt have to beg to have work done. What caused me a ton of work at home probably could have been completed by them in a matter of minutes. I will absolutely shop at this shop again as I believe it's a great shop but I'm still bewildered by the counter guy blowing me off. It doesnt take a bow tech to realize if your arrow is coming out crocked it cant be overly accurate.
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January 2023 by derek loehr
Great all around environment. These guys are awesome. Went there with my 12 year old son, a brand new shooter, to get an idea for what we needed to get into the sport. It was a bit of a wait, which I was told up front, but the guys were busting there but and providing tip notch service to everyone. Nick went above and beyond for us and the only reason we bought a bow was because of their service and the fact that the experienced customers were also very helpful to a young shooter. Huge shout out to Tony as well
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October 2022 by Matt Porter
Nick did a great job changing cam modules, installing new peep site and tuning my bow. He helped me paper tune the arrows and cronograpgh my bow speed also. Very knowledgable and efficient. The price was a little higher than I expected, but it's worth it to have a full service pro shop with experts working on my equipment. Their store is also jammed with top notch gear and the range is great with two tiered shooting out to 40 yards.
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October 2022 by Matt Porter
I highly recommend the pros at Whale Tales. They did a great job changing cam modules, installing peep and tuning my bow. Then paper tuned my arrows and chronographed my bow speed
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September 2022 by Derek Pantone
Dudes here know their stuff and stay up to date on new developments and technology. Helped me get into a good FOC % on my arrows and helped me pick out the right arrows. 10/10 would reccomend.
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August 2022 by Max Huseboe
I had a great experience working with the guys at Whale-Tales. They helped me pick a great bow, and set it up in store for me. Highly recommend!
