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December 2023 by Sarah Plein
Rude rude rude employeesDeli are the worst, the rest of the employees are not great either. If I could give zero stars I would. It was not this way a few years ago, I’m local and typically do my weekly shop here, never again.Edit: because this store is so convenient for me I decided to give it another chance. Deli was more attentive and kind, I didn’t feel like I was a bother this time, cashiers were also kind. That’s why I’m bumping my 1 star review to 4 stars. Maybe it was an off day when I last went and I totally understand. The guy in deli with a bears jersey was so accommodating and nice, even if he was a bears fan lol. Thank you for the service, I really appreciate it!
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November 2023 by Danielle True
Each time I've visited he employees are rude and not helpful at all. At my last visit the produce dept. smelled like rotten potatoes. I saw a lot of discolored meat and prepared foods in the meat dept and deli. I've ended up leaving without many of the items I needed my last few visits because I didn't trust that the products were good and/or I couldn't get any help from employees to find them. I was hoping it was growing pains as Hansen's is new to the area but I don't think they're the right fit for our community.
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October 2023 by Rachel Eaton
Loved shopping here when it was the pig. Ever since Hansen IGA bought it the prices have been outrageous. I used to love my small town grocery store and Friday fish fry but now they close the hot case at 5 and charge $80 for a fruit tray.
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September 2023 by Joel Maass
Prices are very expensive compared to other grocery stores. I bought some strawberries that looked like moldy cotton balls after 2 days. Some of the cashiers are very rude.
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July 2023 by Larry Preston
Hansen's is okay. Their prices are about 3-5% higher than Frank's were, but maybe that's why the Frank's owners got out of Dodge. The service is still tops since the same folks are on the job. The deli is still primo and the variety of produce, name brands and locally sourced goods have stayed about the same. The 'In Store' brand is like any other and of course at a slightly less cost. Overall, it's just not the same and that has lowered my rating by half a star which translates into a whole star.
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July 2023 by jay “jaysskybound” s
Prices are higher than every other store around. Seems like they pay their employees lower than anywhere around based on the rudeness of the staff.Produce rots within a day. Meat is nothing special.Now they implemented a new reward program that you have to go online and takes 24 hrs to get.... Just give your best price and quit playing games.I'll be shopping elsewhere from now on until I hear things have improved.
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July 2023 by Jenn Manzi
New ownership is a joke. $13.99 for 16 oz organic strawberries. Produce looks horrible. $10 for rao tomato sauce. Prices ridiculous. Continue this way and you’ll have to throw out produce!So sad to do this in this community!!!! I liked the pig but now this store has lost my business except for a quick emergency. I’ll be driving farther for better food and prices!
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July 2023 by No Name
Ever since Frank’s became Hansen’s the prices have gone up and the quality has gone down. The produce is spoiled or close to, the meat looks okay but I won’t chance it. As for the pre-packaged goods variety is almost non existent the items I usually buy are gone. No reason to shop here anymore, just drive to Aldi in Mukwonago if you’re in need of groceries.
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June 2023 by Marcette Anderson
The produce here has gone severely down hill with the new owners. That is a real disappointment. Prices have gone up significantly and the new staff seem puzzled and may need more training. Meat department is still friendly and wonderful but doubt that will be enough to keep me coming back.
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May 2023 by Mary McNerney
I miss Franks Piggly Wiggly. Hansen's has been out of the wine I drink twice since opening a month ago. This never happened with Frank's. Plus last night I got off of work at 8 pm and needed to get a few items for dinner before heading home. Hansen's closes at 8 pm!! I live and work in East Troy. Now I have to drive all the way to Mukwonago if I need to shop after work. VERY DISAPPOINTING.
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May 2023 by T D
I can't get a rewards card at the East Troy IGA. I was told I have to use my phone number to get the discounts every time I shop. I sent a polite email to their customer service about this and never got a response. I just want to use a card and not punch in my phone number. This annoyance is enough for me to shop elsewhere.
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May 2023 by JustaCat WithaGat
I was in line behind a customer who seemed to be having a hard time with the POS system. Employee named Bram began cussing out this customer saying “never go through my f-Ing line again” I don’t know what is going on with employees these days. This isn’t acceptable behavior at a bar let alone a grocery store.
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May 2023 by Gerry Buck
Since this store was bought out by Hansen's IGA the prices have really gone up. We will buy small stuff here but going to Pick and Save for major shopping.
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April 2023 by Weston Reef
I'm done spending a fortune on groceries only to be treated like trash by their employees. Sue V., cashier CO104 #7517 should be taken off registers until she's had some customer service training. What an unhappy, miserable human being. Multiple occasions, she has been rude for no other reason than having to WORK. 3/28/23 was our most recent unpleasant experience. No greeting, looks at our cart, rolls her eyes and says to the bagger in an irritated tone, "I don't know where you're going to put all these groceries". Well Sue, I guess you could go ahead and put them back in the cart that carried them all up to the check out! I'm so sorry we ruined Sue's day with our 40 items! Instead of your receipt thanking customers for supporting the community by shopping at your location maybe you could actually try treating customers as if you appreciate them in person! Also, reading other reviews, learn to reply professionally! An apology and offer to look into the complaint is what customers are seeking. No one appreciates the defensiveness, list of excuses, customer blaming, and the pettiness of asking paying customers to verify their complaints, give examples and/or show proof!
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April 2023 by Bobby Artificial
They didn't have my limited edition PRIME drink and I hate this place now. They even messed up my dyed hair! I will speak to management about this!
