CVS Pharmacy in Eau Claire provides reliable pharmacy, health, and wellness services, open seven days a week for prescriptions, vaccinations, and a wide range of personal care and convenience items. While the pharmacy can experience busy periods leading to waits, especially in the drive-thru, and phone lines can be difficult to reach, the staff behind the counter is consistently observed as busy, kind, patient, and determined to do their best. Customers find the text reminder system for prescriptions very helpful. The store itself is described as awesome, with a good supply of products and staff members who work to resolve out-of-stock issues. Although prices can be somewhat higher, the store offers incredible deals through weekly sales, stackable coupons, and the ExtraCare and CarePass membership programs, which provide personalized deals and significant savings. Staff are noted for being helpful, knowledgeable, and going above and beyond to correct errors and ensure customer satisfaction, even studying receipts at length to resolve coupon issues. The staff receives consistent praise for being beautiful, admirable, kind, and patient, even when dealing with impatient or rude customers and high-pressure situations like late-night emergency needs. The store's extended hours, including late-night and early-morning availability, provide a crucial service for urgent needs when other places are closed. Overall, the business is appreciated for making it easier to manage health needs with reliable value and help in the neighborhood.
Expect a 15-20 minute wait in the drive-thru, and inside, lines are consistently long. This pharmacy is unsatisfactory. Do better.
March 2025
Worst pharmacy I’ve ever experienced, terrible customer service, and the pharmacist has no clue what he’s doing.
December 2024
Pharmacy shuts down at 1:30 just as I show up and they didn't have anything ready. I had to wait having just had a back fusion. Poor management of time and resources
