CVS Pharmacy in Eau Claire provides reliable pharmacy, health, and wellness services, open seven days a week for prescriptions, vaccinations, and a wide range of personal care and convenience items. While the pharmacy can experience busy periods leading to waits, especially in the drive-thru, and phone lines can be difficult to reach, the staff behind the counter is consistently observed as busy, kind, patient, and determined to do their best. Customers find the text reminder system for prescriptions very helpful. The store itself is described as awesome, with a good supply of products and staff members who work to resolve out-of-stock issues. Although prices can be somewhat higher, the store offers incredible deals through weekly sales, stackable coupons, and the ExtraCare and CarePass membership programs, which provide personalized deals and significant savings. Staff are noted for being helpful, knowledgeable, and going above and beyond to correct errors and ensure customer satisfaction, even studying receipts at length to resolve coupon issues. The staff receives consistent praise for being beautiful, admirable, kind, and patient, even when dealing with impatient or rude customers and high-pressure situations like late-night emergency needs. The store's extended hours, including late-night and early-morning availability, provide a crucial service for urgent needs when other places are closed. Overall, the business is appreciated for making it easier to manage health needs with reliable value and help in the neighborhood.
This pharmacy has declined dramatically in the 8 years I have lived in Eau Claire. Started going because it was a 24hr pharmacy, but now, that's no longer offered. Not sure how long I will keep getting my meds from them. Most of the people working the are not nice to talk to.
July 2026
The pharmacy has a real problem with their database and privacy. I sign in with my name and DOB and a different name shows up. I spent over an hour on the phone with the 800 number and they cannot fix the problem. I will find another pharmacy that feels privacy is worth the trouble.
June 2026
Awful customer service at the pharmacy, no one is aware of you and no says hello or thank you after the transaction.