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January 2024 by Julie T
Customer service is lacking big time at this store. The staff hung up on me when I called to ask a question.
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November 2023 by Amber
Customer service is absolutely terrible! The ladies there are super snotty and make you seem like a big inconvenience. Even over heard 2 workers trash talking about a customer today. Definitely won’t return after the rude/snotty lady I delt with today.
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September 2023 by Connie Stahlbusch
Employees were very helpful
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April 2023 by A.L. Nazarian
Great selection, but not great customer service. I recommend the store.But, be aware, if you are using a coupon, go during the time its available, and don't expect to be able to use it, if expired, even one day or two past the date of use. The staff will not allow it.
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February 2023 by Pao Vang
Really good brand name shoes for 1/2 or 1/3 of the original price. Why did I not know about this place and come here sooner? If you are looking for shoes, this is the go-to place. My first time at this store and I bought 4 pairs of dress shoes today.
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November 2022 by Vanessa Markfort
The workers/management at this job are horrible. I went to return a pair of shoes I wore for one day because they were extremely uncomfortable. The lady told me they can’t take them back. Ok how am I supposed to know if they fit? She told me to wear them around the house. As someone who sells shoes for a living she should know that wearing shoes in the house is NOT the same as wearing them to work and on different pavements etc. so I took the shoes home cleaned them and then returned them and they gave me my money back. Needless to stay I will not shop here anymore if I’m unable to return a pair of shoes after wearing them for one day. Poor customer service just like all the other reviews mention.
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November 2022 by Kris J
Should be a zero! Live many hours from any DSW- paid cash for $160 shoes decided before heading towards home to return them which was less than 24 later with the receipt in hand- would not give me cash back! DSW customer service said they can’t help with store purchases, store manager could care less she was called when I was there returning them and district manager never bothered to call me back and it’s been over a week!
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November 2022 by Ashley Corrigan
I have had a pending charge with this company for almost AN ENTIRE MONTH.This charge was placed on SEPTEMBER 27, 2022.This charge is STILL PENDING.Their CUSTOMER SERVICE has been extremely POOR. I am so UNSATISFIED with this transaction, this company and will probably NEVER do business with them again.
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October 2022 by Kathy Branch
Never was greeted by an employee the whole 30min or so I was there. No one asked if I needed any help. Only reason I bought the shoes I did was because they were cheaper then any where else in town
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September 2022 by Travis Kernan
I needed saftey shoes for school and they had what I needed there was plenty of parking I was met inside the door buy a very friendly and helpful employee
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September 2022 by Charlotte Erickson
Great selection if you wear a standard size and width. Absolutely nothing in stock for wide width. Everything I tried on hurt. I am older and my feet have spread and I can't wear heels. Had much better luck at other local shoe stores.
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August 2022 by Patricia Mulry
Cashier was super helpful and made my shopping experience more enjoyable.
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June 2022 by {Gacha Amethyst}
I got 18 dollar boots and they are mostly my go to shoes for going out
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April 2022 by Amber & Jason
Very very rude employees!!! Very unprofessional! Did not greet or offer any help. I got there at 10am when they opened, so I was the only costumer in the store. The 3 employees stood in an isle and talked about inappropriate stuff. They did not even move when I was clearly trying to look at the shoes they were standing in front of. I will never shop there again!
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February 2022 by Red Panda
Best shoe store in town!
