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November 2023 by Chris The Gamer 1996
Bought a charger like 7 months ago, and month later had alot of problems with it and they'll not help make it right. So I went got another vehicle somewhere else and it turns out the vehicle had a lot of negative equity in it -$5,400 in it and I had to pay out of pocket this place will screw you over. Not buying from here again. I got a better vehicle than what they sold me and no problems. I am also still pissed that I am out of $5,400. That was my emergency fund I had to use to pay off the negative equity.
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October 2023 by Tyler Fischer
Steve Connell was extremely helpful! He helped me find a car that works great with my price, he was also very friendly and good to get along with! Definitely recommend him!!
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October 2023 by Faith Lybert
Steve Connell helped my friend achieve new goals today! He was very helpful and a great guy to work with!! Definitely recommend Eau Claire Auto Group if anyone's looking for a vehicle!!
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October 2023 by Brenda B
Awesome place to buy a vehicle! I can’t say enough good things about Lindsay- she was very professional and made the whole process comfortable and easy. Lindsay made sure everything we asked to be fixed on the vehicle purchased was completed seamlessly. I was impressed with Eau Claire Automotive Group and would highly recommend to anyone looking to buy a quality vehicle!
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October 2023 by Rhonda Bauer
Liz Fox, Service Advisor, and the entire staff at Eau Claire Automotive Group is the best! Very knowledgeable and courteous. She really knows what she's doing, and I wouldn't hesitate to recommend her for any problems that may arise. Thank you, Liz. You're appreciated more than you know!
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September 2023 by Janet Bonnin
Best experience I’ve had on any purchase of anything! Steve Stead was so professional I would highly recommend him to anyone & the great team of Eau Claire Auto Group! Thank you for getting me into a safe vehicle ❤️?
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September 2023 by Rebekah Meuers
I do not have enough nice words to say about my experiences with Eau Claire Auto Group. Specifically with Steve Connell. He has helped get my husband and I get into 2 different vehicles now and it has been the best car buying experiences I have ever had. He listens to what we are looking for and what we want and does his best to find something that works with our wants, needs, and budget. Both times we didn’t think we would be able to get into the vehicles we wanted, and both times Steve made it happen. Plus, he is funny, personable, patient, and an all over great guy to work with. He makes the process quick, easy and painless. We will never shop for vehicles with anyone else again! And he makes a great photo bomber!
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August 2023 by Natasha Molls
Absolutely appalled by the lack of accountability within the service department. I would have never purchased my 54k Jeep from this place at the beginning of 2023 if I would have known their service department lacked any accountability from what they say and promise, as well as appearing to have poor internal communication and overall lack of concern for safety of their clients.I received a letter regarding a safety recall on my vehicle. I called and scheduled an appointment to have it inspected. During that call I was promised if I pushed that appointment 2 weeks out I would have a loaner made available to me in the event I failed inspection. When asked if it was safe to continue driving my vehicle during this time, I was told I would have to make that call. 2 weeks later I drive 20 minutes to bring my vehicle in for my scheduled appointment and am told that unfortunately they do not have a loaner as promised. I had no other option but to reschedule because if my vehicle doesn't pass inspection I cannot leave with it and I had no other forms of transportation or family local, which was made clear to the service department when making the appointment.I have another appointment scheduled, and for this appointment they promised me they would reserve a rental through Enterprise. I was told this would be no cost to me. The day before my appointment I am called and asked if I can reschedule as they were down a technician. If I didn't reschedule it could be 5 days before I get my vehicle back. I said that was fine but I want to verify that I will still have a vehicle made available to me if needed. I was told they could do that but that I would have to pay for it. I explained my vehicle is under warranty and another vehicle should be made available to me. I was told they can't guarantee a loaner and that anything through Enterprise I would have to pay for.I told the woman I was speaking with that I was frustrated because during my initial appointment I was promised a loaner, when that didn't work out I was promised a rental would be put on reserve to me at no cost, and now I am being told I wouldn't be guaranteed a loaner and if I reserve a rental I would have to pay.After this call I reached out to Chilson Chrysler Dodge in Chippewa Falls, WI. They got me in for an appointment the next week and stated that should inspection fail I will have a vehicle made available to me. Simple as that. I will no longer be going to Eau Claire Automotive Group for service of my vehicle.
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August 2023 by Lisa Thompson
Steve did an excellent job helping me get a used car for my mother. He was friendly, efficient and seemed to really care about his customers, not just about making a sale. He listened to understand what we wanted and offered several alternatives and great advice. We shopped several other car lots before decoding on the Jeep. If you are in need of a used car, I found Steve to be extremely helpful and honest. Thanks Steve!!!
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July 2023 by Tristan Kjeseth
We worked with Steve Connell when buying a used 2017 Nissan Altima. He asked me for my budget and showed me cars that were around my budget. Steve was honest and passionate about sales. He turned a previous negative experience that I had into a positive experience. I recommend shopping here at Eau Claire Auto Group. If you need a car stop in and ask for Steve!
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June 2023 by Tracy Bliss
Our sales rep, Lyndsey Jacks was great to work with! We traveled 3.5 hours to look at a jeep I saw online and was able to bring it home. We love it! Thank you Lyndsey!
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June 2023 by Meghann Hoag
Steve Connell was AMAZING with my vehicle buying experience!! I highly recommend for anyone looking to purchase a vehicle. They get you the deals the other guys won’t!!
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June 2023 by Travis Brazeau
Ryan Starkman was both mine and my fiance's sales man. He sold her a 2020 Subaru outback and me a brand new Nissan frontier. Ryan went above and beyond for both of us. Never better service. I really mean this. But as a whole, the whole team made it a great experience.Thank you so much Ryan!Travis
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June 2023 by Justin
called about a car and talked to Steve... gave him our info and agreed to have our credit run through rcu... this dude ran our credit through 20 different banks for no reason and now my credit has dropped 44 points in less then a month!!!! Called the gm to ask why they keep running our credit after we gave permission for only 1 bank and he said they were trying to find the best rate!!! Couldn't even get an apology for ruining my credit
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May 2023 by Alex Krokstrom
Steve Connell made my first time buying a car from a dealership very smooth and awesome. He made the process easy and understandable to where I almost had no questions. And when I have a question he was more than knowledgeable. Thank you so much! Love my 2021 Nissan rogue