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January 2024 by Coach Patty
Thought I’d be giving five stars but, Boy, how it’s changed. Our purchase experience was good and not in a hurry so when we were told six to eight weeks - no big deal. That was on October 6th. I’d love to share how nice my new couch and recliner are - if only I knew. We are on week 13 and still no furniture! The only communication we’ve had is when we initiated it. Still no apology or explanation; just complete wonderment - oh, huh, that should be here…. Worst customer service ever! Oh yeah, and they’ve had our money for over three months now. I’ll edit this review if we ever get our furniture. Either way, we won’t be returning to this store for future furniture purchases.
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January 2024 by Dennis Fehr
We have an odd sized room and had a had time finding a sofa set that met our needs. Lindsay was very patient and helpful in working with us to get a set that fit well and would last for a long time to come. She was excellent to work with!Would definitely recommend!
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December 2023 by Rachel C.
The overall experience at the Eau Claire location wasn’t horrible, but in no way did the salesperson (Lindsey O.) tell us that all sales are final. We told her that we had other places to look at prior to making a decision, and she pushed that we should get it because we love it and are already at the store - would have been a great opportunity to instead do the right thing and let us know that all sales are final so that we could think on it and feel confident in our decision. My thought was that if we change our mind, then we could always cancel or return it. She didn’t point it out on the receipt when she went over the details of our purchase with us or anything. She gave us until the end of the day to make a decision before running it through our card (which is nice to an extent, but still feels icky knowing she left such a big detail out). I didn’t learn about it until I read through the fine print the next day. We even found some of the pieces at a cheaper price on Amazon, which makes it sting a little more. All my husband and I can hope for at this point is to receive the product on time and undamaged. Very disappointed in the service and will most likely not return- not to mention doing WAY more research before making a big purchase like this is the future. Please use this as a learning opportunity for your staff to be more transparent with your customers.
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December 2023 by Jim Geisdorf
Kaitlin did an amazing job. Was not looking to buy, but definitely skilled listener and read the room. Bought solely because of her great professionalism and interest in what I needed. Will be buying much more from her.
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December 2023 by Susan Litwiller
Sent a request through their website about availability of a recliner I wanted. Got a phone call within a few hours. The service rep was super kind and helpful in making sure I ordered the exact chair needed.
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December 2023 by Amanda Prochnow
Furnish 123 is amazing! They do a wonderful job helping you find exactly what you're looking for and have great prices. And, the staff is always very friendly and kind! We will definitely be back again. ?
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November 2023 by cynthia nierenberger
Brady is an excellent sales person. He knows so much about the items in the store. He has a fun, pleasant personality . We visited 3 times before we made our purchases. But always makes us feel welcome. Thank you Brady for your time and effort.
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October 2023 by Donna Weber
We were looking for two reclining lift chairs. Lindsay was awesome. I can safely say, if it wasn’t her, we probably would have left empty y
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October 2023 by Ryan Rochester
We arrived not too long before closing time, and the staff was super welcoming. The purchasing process of our couch, bed and adjustable base was smooth and easy. The sales associate knew her inventory and dialed my father and I into the pieces that he needed.
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October 2023 by Alec Lewis
The team is amazing! We had a very poor experience at another furniture store, but the team here put us right at ease and we walked away with exactly what we needed the same day and for a very reasonable price. Karen was especially helpful! Thanks team!!
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October 2023 by Markus Fasel
I went in with a difficult ask. Angela was great. She knew her products inside and out and answered all questions quickly. I love that furnish123 is women owned and will continue to shop there in the future.
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October 2023 by brunekeith
Brady and Logan were awesome to work with! Brady was very focused on meeting our needs and Logan made sure our stuff was wrapped safely to survive the ride home. They both helped us load up and provided us yet another great experience here. THANK YOU!!
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September 2023 by Dara Harings
Angela was a terrific help in choosing our LR furniture. She asked great questions and understood my ‘style’ or lack of!! I love my new furniture! We had it delivered and it arrived on the appointed date at the exact time! How often do yu get service like that? We were very satisfied with the choices, prices and the delivery. Thank yu, Angela, for your patience as we took so long after our original visit to make our purchase. Yu we’re a great help!
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August 2023 by Bill Sparkes
I have been searching for a futon mattress and nobody just had JUST the mattress. Angela, the sales person I was working with at Furnish 123 searched in back for me, and then was able to sell me the one they had on the floor model to me same day. I got what I needed, and they were able to give me a small discount boot.
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August 2023 by AngryChairNoExcuses
Karen was above 5 stars! Went above and beyond our expectations! She searched the back for a potential inventory glitch and found our mattress so we didn’t have to purchase the floor model! She had a great sense of humor and shared in our laughter! At the Eau Claire store!!