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October 2023 by Ross Warner IV
Recently rented a 20x48 unit with the 14x14 electric door. I do “tractor things” for people, this unit is great to store my trailer and implements. Also conveniently located on Highway 12 just east of Altoona. Russell the local manager was very helpful and responsive when I moved in. Big fan, great location nice clean storage with a wide apron for maneuvering.
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October 2023 by Kitty Seyffer
Based on our initial experience I will give KO storage 5 stars. The manager (Russ) took the time to meet us and show us the open storage areas. He was knowledgeable and friendly.
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October 2023 by McKenzie Halterman
During my lease, new units were built and caused an upcharge to everyone's fees. $65 at the start before the new buildings upcharge was tolerable. $85 for a outdoor, uncovered space became too much to pay. "Continued improvements" was the given reason for the upcharge. Nothing changed for my unit, and I am not willing to pay an extra $240 a year to fund their new units.
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October 2023 by Jay Velasquez
Very nice facility, responsive personalized attention received from the staff, very secure and well managed
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October 2023 by Paula Sather
It was wonderful talking to Maibel she was very polite and pleasant
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September 2023 by Brian Jensen
Sam was excellent, patient and thorough in filling everything out and going over agreements.Definitely impressed with the way they do business.
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September 2023 by Kim Nessel
Prompt and courteous service. Online registration is awesome.
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September 2023 by Leah Velasquez
Our experience with KO Storage was excellent. Everything was handled kindly and professionally. Russ was great to work with. Highly recommend!
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August 2023 by Silas Gorski
Great customer service, good company.
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August 2023 by Todd B
We have been using this storage company for 5 years and have always liked this location and the type of storage it had to offer for us. Particularly liked the 3/4 covered storage and felt it was safe and easy to use. For the past 2 months we had been using our camper a lot and didn’t have it in storage but when we came back to store it we came upon (see pictures)this heap of a junk pile right next to or spot. Totally disgusting and inappropriate to have this in the storage area. It is a much nicer place than to allow this to develop. This didn’t just happen overnight and was probably like this for a couple of months. We called and never got a call back right away so we couldn’t leave our camper and had to turn around and go home. Even if we could have brought our camper back a month earlier I am sure this ugly disaster was next to us and we wouldn’t have been able to use our space. We did eventually get some correspondence, when we had to call multiple times, from the person answering the phone but nothing from anyone that could rectify our inability to use the space we rented. Again, clearly not something that happened overnight and was probably like this for a month or more. We’d like our money back for when this gross unit arrived, for sure the entire month we paid for and didn’t get to use it, and still waiting to hear from someone that can get this to be right for us. Again, 5 year loyal customer, sad to give us a hard time and give this heap of junk a pass. UPDATE-the response from the company is for me to call them. This is goofy. We did call them multiple times. When we called, they couldn’t do anything and the manager was always busy or in a meeting and couldn’t take the call. We left multiple messages with our phone number to call us back. We would like you to call us back. This review response, telling everyone that we should call seems to be a diversion from the issue. We just want our July rent back since you clearly new this pile of garbage was placed next to us and we couldn’t have used our unit in July. And if you wanted to have bad renters you should have relocated us and we probably would still be a customer of yours for many years in the future.
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July 2023 by Molly Schlenz
We were in a bit of a hurry to find a storage unit for our camper and I ended up talking to Bridget a few times. The second time we were at the units and there was an issue with the stall we had rented. She was so patient, helping us to find a spot that would work and getting it transferred and everything else she had to do on her end. Top notch customer service for sure!
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June 2023 by Curtis Sandley
Worst possible place to store your stuff! Terrible customer service and the management is absolutely trash. If there were negative ratings I would rate as low as possible! Been trying to get in contact with the owner or corporate for months now! Complete trash!!!!
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June 2023 by Aaron Stern
Aaron Robinson is great to deal with and addressed our needs promptly. This is a wonderful secure facility.
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June 2023 by Brodie Braaten
Thanks Russ for all your help! What a wonderful young man he is!
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April 2023 by Timothy Haldeman
While the facility is fenced and requires a password to enter. It does not stop thieves from entering and siphoning gas. My motor home was drained dry as a bone this spring. While I was there I witnessed cars from MN casing the grounds. All they need to do is get a temporary password from KO to get in.So - even though there are cameras at the facility, nothing is safe from theft!
