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January 2024 by Tony Bohlinger
We have bought all of our appliances from them and will continue to. Sales staff friendly and knowledgeable. Then after a couple years we started having issues with the refrigerator. Things happen. Service department was more than helpful also. Would highly recommend the extended warranty program, after a few service calls they actually replaced and delivered a new refrigerator no questions asked. Thanks to the entire staff!
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January 2024 by Madie
Seemed very unorganized and lacked communication. We set up an appointment and they never showed up. I called to reschedule and he said they were helping another customer and would call me back. They never called me back. I live in an apartment and I just need a part fixed in the dryer and they left a message saying they have my new dryer ready. I asked someone on the phone if they are bringing a whole new dryer or just a part and they didn’t know.As far as the actual service on appliances I’m not sure if it’s good or not. Hopefully it’s ok when they come to fix the dryer.Update: James contacted me about a time to schedule and was really nice. However, I already had an appointment scheduled that they didn’t know about.
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January 2024 by Ed Klebig
Our experience was quick, but not rushed. James was very friendly and helpful. Pleasant showroom.
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December 2023 by Ryan Petrie
Excellent products with knowledgeable staff and sales staff was extremely helpful with the questions we had about the new refrigerator. The delivery team was great as well and call ahead of time when they were on the way to the house. Prices are very reasonable compared to others and more local than other most companies. Highly recommended!
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December 2023 by Ezekiel Jo
We visited to see about a washer and dryer set. Also, to enquire about a future dishwasher! Jim Welch was our salesman, and did an excellent job explaining features, capacities, capabilities, warranties, etc! We ended up purchasing a washer and dryer set, and it went very smoothly. Delivered a few days later, and THAT was also went smoothly! 5 stars, would buy again! In fact, we'll be back when it's time for that dishwasher.
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November 2023 by Pat Sprunk
I'm one to call and complain about terrible service but also for great service. The sales staff was extremely helpful in purchasing our speed queen dryer. The unit came in the day before Thanksgiving and we were desperate for it. The young delivery man Conner took it upon himself to use his personal truck to deliver and install the dryer. He was extremely polite and proficient.This is the 4th major appliance we've purchased from Karl's and each time the buying experience has been stellar!Ihighly recommend Karl's and recommend using their services before shopping another.
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November 2023 by Megan Bauer
I have purchased a refrigerator, dryer, and a dishwasher (at different times in the last 3 years). Pete, the manager, has excellent customer service! Installer and Service Technician were very professional. No issues with the appliances. I’ve never even stepped foot in their store, I just have called, explained what I was looking for (nothing super specific, basically the color, nothing for a queen and nothing that I will need to replace in 1-2 years) and they’ve nailed it every time. Saves me so much time! I’ve never purchased an appliance elsewhere and highly recommend!
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August 2023 by Susan K.
Bought a Maytag dishwasher in 2021 that has broken down multiple times (at least five; three times so far this summer (August 2023). It is still under warranty, and they have fixed it every time but each time it takes 1-2 weeks to get someone here and then sometimes another two weeks to get a part ordered in before I have use of the dishwasher again.
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August 2023 by Artie Freseth
Went to buy a garage refrigerator. James Kries was the man of the hour. Helped me get a fridge and take it home on the same day. Will definitely pick Karls over other appliance store from now on. 100% great service and quality.
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July 2023 by Alanna Jevne
I can’t say enough good things about Karl’s! We bought our washer and dryer from them three years ago and it was priced well, delivery was smooth, and the set is still working well.We recently moved and needed a set of kitchen appliances, but we made the mistake of initially trying to go through a different local appliance store. There were many problems that we couldn’t resolve, so we contacted Karl’s. Lon was more than happy to help me and to make things right, even though Karl’s hadn’t been involved in any of the problems. Lon worked to find me similar or the same appliances we had initially tried to order from the competitor, and he was even able to schedule the delivery for just a few days later. He took the time to help fill out the rebates, which helped us to save more money than the competitor we worked with could offer.The delivery was smooth and the delivery/installation techs were extremely nice and knowledgeable. I didn’t catch the name of the dishwasher installed, but he went above and beyond and was very nice. The fridge and oven installers, Conner and Ray, were also incredible to work with and did a great job.I can’t recommend Karl’s enough!
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May 2023 by Steph strzok-scheidegger
Competitive prices on appliances. Had them washer and dryer delivered the next day as the salesman promised. They checked out both appliances before they left and will get the platforms here when they are delivered.Salesman offered and delivered support if there were questions and delivered in that.We purchased all kitchen appliances from Karl’s 7 years ago. Although we shop around, we end up at Karl’s to buy.
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May 2023 by Stephanie strzok-scheidegger
Competitive prices on appliances. Had them washer and dryer delivered the next day as the salesman promised. They checked out both appliances before they left and will get the platforms here when they are delivered.Salesman offered and delivered support if there were questions and delivered in that.We purchased all kitchen appliances from Karl’s 7 years ago. Although we shop around, we end up at Karl’s to buy.
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May 2023 by Billie Boos
Great shopping experience and top notch delivery and set up. I have purchased from Karl's twice and was never dissatisfied.
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April 2023 by MArk Rosman
Just received our new dishwasher and refrigerator and they look amazing! Entire staff was friendly, knowledgeable and polite all the way from sales staff to delivery/installation. Gentleman who installed the dishwasher ran into some plumbing problems and stayed professional even though he was running late for next appointment. Never made me feel like my install was causing him problems. Great staff and great products. Thank you.
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April 2023 by Alissa Harmon
Service team is terrible. Spoke with Kristen and Moriah on multiple occasions on the parts for my fridge that came damaged, and its now been a YEAR and its still not fixed due to there parts team not ordering parts when they tell me they have, or there service guy canceling the morning of the repair. The 2 service ladies are rude and disrespectful on the phone. My husband and I have both taken off of work to have the service guy come out for them to cancel us at the last minute. The preach over and over that they want to respect the customer and their employees time with servicing us but all I see is poor customer service. When I call and ask for a time to expect when the service guy, they give me a 4 hour window and when he's still not here they say they can't give me an time frame and he'll be here when he gets here.I should have listened to friends and colleagues when they advised me not to get appliances from Karl's. Lessoned learned.
